I HAVE GOOD NEWS TO REPORT:Epson Tech Support in Long Beach CA, contacted me today. They apologized for the silence, and it was as I suspected, things are tough re staffing, remote working, etc. due to the COVID situation. They assured me, however, that they are very serious about resolving my printer issues.
There was a new firmware release for the SC P7570 posted to Epson's support web page only a few days ago (3/26/20) and that DOES NOT SHOW UP on the Epson Software Updater utility. I downloaded and installed the firmware. What is interesting to note is that in the release notes for this firmware that my tech rep had, none of my issues is mentioned as being addressed in the update. Apparently only some user interface issues.
BUT, the updated firmware (03.34.LK11K3) seems to have resolved the following issues:- Prints on cut sheets laid out in Lightroom and Photoshop print utilities now print "as laid out." No extra leading edge margin, no truncated images. This is HUGE.
- The head strikes I'd seen on a very dark image, when reprinted on 24" Epson Legacy Baryta roll paper with the printer's paper settings at default and even the platen gap on "Auto" produced beautiful dark prints with ZERO head strikes. I test printed using both normal settings, and Black Enhance Overcoat (BEO) enabled. Both were fine. And anecdotally I can say that the BEO feature makes a significant difference it depth and "presence" in an image like this:
![](https://photos.smugmug.com/photos/i-6gFv7gn/0/ee8c1821/M/i-6gFv7gn-M.jpg)
- The printer driver settings will now "stick enough" to allow me to make a LR print template that "holds" information such as:
- Paper type / size (in driver)
Orientation (in driver)
Print Quality settings (in driver)
User defined paper size (in driver)
Color management setting (in driver)
ABW settings (in driver)
ICC profile chosen in LR
Resolution setting chosen in LR
Rendering intent chosen in LR
Print sharpening chosen in LR
The upshot of this is that I can now make print templates as I have done in my printing workflow w/ my other Epson printers.
It is still important to note that if you don't either "save" these settings in the driver, or save them as a template to be invoked in LR, the driver will default back to very low print quality settings. I think this should be fixed to be sticky. One can still make dumb mistakes, but at least they will be our "own" mistakes. LOL
Issues Unresolved at this time:The printer driver's "Print Preview" function still is messed up and shows only a corner of the image most of the time.
And to be candid, I've only made about 8 test prints today on various Epson papers, both cut sheet and roll, and while I'm VERY ENCOURAGED by the changes I see with the updated firmware, I'm "cautiously optimistic" that come tomorrow things remain "fixed." OK, so I'm a little paranoid at this point! LOL
The tech representative said he would follow up re the driver situation.
Bottom line. For now the printer is usable, pending further confirmation through actual use.Suspicions:
I think there is still some cross-talk, conflict with between firmware and driver.
OK, this is all GREAT news. The printer is now usable, pending further tweaks / info / action from Epson. And as I've said above, probably a couple of times, operationally this is a really beautiful printer. I LOVE the cut sheet feed mechanism and how it loads cut sheets.
I'm very happy to be able to report this good news.
Rand