Pages: 1 2 [3] 4 5 ... 15   Go Down

Author Topic: SureColor P9570  (Read 39707 times)

Rand47

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1848
Re: SureColor P9570
« Reply #40 on: February 20, 2020, 04:40:16 pm »

Good luck. Keep us posted, please.

Jim,

Thanks!  Will do . . .

JRSmit,  Thank you, too!

Rand
Logged
Rand Scott Adams

JRSmit

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 922
    • Jan R. Smit Fine Art Printing Specialist
Re: SureColor P9570
« Reply #41 on: February 21, 2020, 02:49:29 pm »

Damn, not really an improvement. I downloaded the new firmware Version: LL07K2 of Februari 17, but not really an improvement for the over-inking issue i have.
Still waiting for the technician of Epson.
Logged
Fine art photography: janrsmit.com
Fine Art Printing Specialist: www.fineartprintingspecialist.nl


Jan R. Smit

JRSmit

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 922
    • Jan R. Smit Fine Art Printing Specialist
Re: SureColor P9570
« Reply #42 on: February 24, 2020, 10:22:33 am »

Contact with Epson NL today, is escalated to level 2 service. Will send all findings to Epson so the engineers can determine what is the cause. I find this approach a proper one.
Logged
Fine art photography: janrsmit.com
Fine Art Printing Specialist: www.fineartprintingspecialist.nl


Jan R. Smit

Idololab

  • Full Member
  • ***
  • Offline Offline
  • Posts: 208
    • http://WWW.IDOLOLAB.GR
Re: SureColor P9570
« Reply #43 on: February 28, 2020, 10:51:27 am »

What scratches or roller marks are you referring to ? Can you show photos of such marks?

This is a common problem with me and Epson 9900 and P9000 on sensitive Fine Art media like Hahnemuehle BarytaFb. Small scratches occur, as I understand, from a slight touch of the paper in the inner part of the printer. Sometimes, rollers cause small zones with very slightly different density that you can see in areas with even dark tones. I do not have something to show at this moment and it is difficult to be seen on a photo of a print, but you can see it on the print. Have you noticed similar problems to P9500? Also, would it be too much if I asked you to send me a photo of the inner part of your printer, related to the paper path? Thank you very much.
Regards
Logged
George Marinos
http://www.idololab.gr/
Fine art Photolab
Athens,Greece

Rand47

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1848
Re: SureColor P9570
« Reply #44 on: February 28, 2020, 07:28:31 pm »

My Epson SC P 7570 24" printer arrived today.  I purchased through B&H using their PayBoo card and saved the sales tax here in CA.  What is nice about this is that the sales tax is "paid" but then refunded, so that I'm not obligated to report it on my tax returns as tax not paid to CA.  Second, re B&H, the shipping was free via ABF shipping.  Since I'm a residential address I was concerned about "tail gate" fees, etc., to just get it to the ground.  Well, I should not have worried.  Turns out it is free "white glove" shipping service and not only did the shipper get it down off the semi-truck, they brought the palleted printer (it's BIG) right to and through my front door to the area I'd cleared for setting it up.  So, kudos to both B&H and ABF.  Could not have gone smoother.

I had four friends come over to help.  The packaging was excellent and the instructions had their own little "port door" in the box so as to get them out first.  Nice thinking Epson.  The legs/wheels/stand goes together with six allen bolts.  Easy peasy.  Then following very carefully the instructions on how to lift it and where everyone should place their hands, four of us lifted it up, and one of us was on the ground guiding the locator pins into the bottom of the printer.  Two wing-bolts w/ washers  and it was all assembled.  Removed all the packing / tape, etc., and rolled it into my little studio/office.  Fit perfectly.  The set-up instructions are complete, and easy to follow.

I got the ink carts loaded, the latest firmware and driver package installed without incident.  Loaded a roll of Epson Legacy Baryta.  Nice loading sysstem.  I then did a nozzle check and a bi-directional head alignment successfully.  The starter carts on this printer are even "more" "starter-ish" than other Epsons I've owned.  After initial load, two of the carts are already showing the status monitors "conservative" "low ink" warning.  So, ordered those two carts for starters.  One of the nice things about this printer is that carts are available in three sizes, 150 ml, 220 ml, and 350 ml.  For a relatively low volume printer such as am I, it's nice to be able to put the smaller ones in there - even though the price per ml is higher, I still prefer not having the carts in there for "too long" after their expiry dates.  And if I find I'm using some colors faster than the others, I can size appropriately.

I then printed two standard print evaluation files, using OEM Epson ICC profile for Legacy Baryta that came in the driver package.  The prints looked like they should on my 4700k Solux illuminated magnetic wall, at the screen to print settings I've been using w/ my SC P 5000 printer / NEC PA 302w SVII.  NICE, though what I expected.

Excuse the crappy iPhone photos, color balance is miserable and I didn't bother to mess w/ these re trying to make them look "right."

On the photo below, ignore the SC P 20000 tag on the end of the paper roll coming out of the printer.  I used a remainder partial roll of Legacy Baryta that I'd used in a P 20000 printer that I have access to.  The markings are from the "keep track of paper used" settings.  The SC P 7570 "recognized" and used that info in its tracking of this roll, by the way.  Nice.








That's as far as I got for today - done in.  Looking good so far though.  More testing tomorrow.

Rand
« Last Edit: February 28, 2020, 11:57:57 pm by Rand47 »
Logged
Rand Scott Adams

Jim Kasson

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 2370
    • The Last Word
Re: SureColor P9570
« Reply #45 on: February 28, 2020, 11:22:41 pm »

Thanks, Rand.

Idololab

  • Full Member
  • ***
  • Offline Offline
  • Posts: 208
    • http://WWW.IDOLOLAB.GR
Re: SureColor P9570
« Reply #46 on: February 29, 2020, 03:13:55 am »

Best wishes!!!
Logged
George Marinos
http://www.idololab.gr/
Fine art Photolab
Athens,Greece

JRSmit

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 922
    • Jan R. Smit Fine Art Printing Specialist
Re: SureColor P9570
« Reply #47 on: February 29, 2020, 03:58:12 am »

Hi Rand, great sofar. :D

That paper, a Schoeller paper sold under different labels, does not visibly (bleeding etc) show the overinking problem, but the test on the grey wedge (varying L value, a and b value 0), show a not so smooth curve from white to black, as compared to the SCP9000 f.i. . Is also mentioned in my findings report sent to Epson.

Would like to see your findings on that.

Operating the printer is fine, what I particularly like is the option in the driver ‘use printer settings’, in short UPS.
Especially if you have defined custom papers, or altered f.i. the platen suction during the paper load procedure.

 There is a ‘but’ however. The paper load process of the printer has to be completely done, else UPS defaults to EPLPP260, and some low level of print quality. At least in my set up. A weird thing for which I hope it will be addressed in a future release. You can only see that it indeed uses your selected custom paper in the form that pops up on your computer at the start of the print, and in the message window is says ‘custom paper’. Given its speed, that form is there only a short time 😎
Also saving  this printer driver setting, will default to the standard media type you used in your custom paper. Neglecting all your custom settings like paper thickness, etc . Again something I hope Epson will fix in future release.
All in all, if the overinking is solved, it will be a fine printer to use in production situation like in my print studio.

Looking forward to your experiences with the printer 😀


Logged
Fine art photography: janrsmit.com
Fine Art Printing Specialist: www.fineartprintingspecialist.nl


Jan R. Smit

JRSmit

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 922
    • Jan R. Smit Fine Art Printing Specialist
Re: SureColor P9570
« Reply #48 on: February 29, 2020, 04:26:39 am »

What scratches or roller marks are you referring to ? Can you show photos of such marks?

This is a common problem with me and Epson 9900 and P9000 on sensitive Fine Art media like Hahnemuehle BarytaFb. Small scratches occur, as I understand, from a slight touch of the paper in the inner part of the printer. Sometimes, rollers cause small zones with very slightly different density that you can see in areas with even dark tones. I do not have something to show at this moment and it is difficult to be seen on a photo of a print, but you can see it on the print. Have you noticed similar problems to P9500? Also, would it be too much if I asked you to send me a photo of the inner part of your printer, related to the paper path? Thank you very much.
Regards
Resending my response as it got lost in the digital space ;-)
I only in very few occasions experienced small scratches in prints. But now and then do get white spots because some dust particle or small lint sticks to the paper surface and falls of after printing.
This can be already on the roll , but to prevent it getting there from my printers I regularly clean the printer inside and outside with what we know here as swiffer cloths ,see photo.
The plastic part that causes a linear mark on the soft texture of papers is shown i na photo. After sanding away that particular edge and endpoint, it no longer happens.
For some fine art papers, like the canson platine, or Epson legacy platine, the papers itself becomes very soft and pliable because of the ink fluid, and then the ridges on the platen causes quite visible linear marks in the paper. I reduce the platen suction to low value to avoid this.
I have not experienced markings from the  rollers. But paper thickness determines the pressure, have you tried to resolve it by increasing the paper thickness setting?
Logged
Fine art photography: janrsmit.com
Fine Art Printing Specialist: www.fineartprintingspecialist.nl


Jan R. Smit

Rand47

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1848
Re: SureColor P9570
« Reply #49 on: February 29, 2020, 09:28:38 am »

Hi Rand, great sofar. :D

That paper, a Schoeller paper sold under different labels, does not visibly (bleeding etc) show the overinking problem, but the test on the grey wedge (varying L value, a and b value 0), show a not so smooth curve from white to black, as compared to the SCP9000 f.i. . Is also mentioned in my findings report sent to Epson.

Would like to see your findings on that.

Operating the printer is fine, what I particularly like is the option in the driver ‘use printer settings’, in short UPS.
Especially if you have defined custom papers, or altered f.i. the platen suction during the paper load procedure.

 There is a ‘but’ however. The paper load process of the printer has to be completely done, else UPS defaults to EPLPP260, and some low level of print quality. At least in my set up. A weird thing for which I hope it will be addressed in a future release. You can only see that it indeed uses your selected custom paper in the form that pops up on your computer at the start of the print, and in the message window is says ‘custom paper’. Given its speed, that form is there only a short time 😎
Also saving  this printer driver setting, will default to the standard media type you used in your custom paper. Neglecting all your custom settings like paper thickness, etc . Again something I hope Epson will fix in future release.
All in all, if the overinking is solved, it will be a fine printer to use in production situation like in my print studio.

Looking forward to your experiences with the printer 😀

Thanks.   That’s the only “problem” that I am encountering so far.  With cut sheet paper there seems to be a “war” between the driver and the printer.  It ends up scaling the images in strange ways.  I printed an image that is 21” x 14” laid out in the Lighroom Print module (as I always do) on a 17x22” sheet.  It printed somewhat off set, and it measured 20” x 14” - it actually reproportioned the image!   I’m hoping your comment about “use printer settings” solves this issue.  But is there a way to do the opposite and have the driver in complete control over the printer’s paper settings?   

It is working fine with roll papers.   

As to image quality, the Epson OEM ICC profile for Ultra Premium Luster is awful (as usual - that’s been my experience) but their ICC profiles for Legacy Baryta and Legacy Platine (the only other papers I’ve tested with so far) seem decent.  Once I get my sheet paper issue resolved I’ll print targets and have custom ICC profiles made for these to papers.  (I don’t use premium luster so I don’t care about that one).   I don’t have the measuring equipment that you do, so my evaluation so far is “by eye” and in direct comparison to prints made on my SC P5000 printer with custom profiles that I am completely satisfied with.  So far, the 7570 is clearly (if subtly) superior in print quality.  And the black overcoat option is significant on some images.  It produces what “looks like” an expanded depth / gamut to the whole image.

I’d appreciate any additional insight re the “printer paper settings versus driver paper settings” that you might have.

Rand
Logged
Rand Scott Adams

JRSmit

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 922
    • Jan R. Smit Fine Art Printing Specialist
Re: SureColor P9570
« Reply #50 on: February 29, 2020, 10:41:21 am »

Good to read your findings.

Regrding paper settings, the physical aspects (thickness, platen gap, feed, etc) is limited to the printer. With previous generations it was also in the driver, but only for Epson provided Media types as selected media type on the printer, if you made a custom paper on the printer, and select that as the media type when loading paper, that type overrides whatever on the physical aspects you set in the driver.
So now all of that is in the printer, at least it is now unambigious.

With rescaling in Lightroom i have not experienced that i must say. But when i will start printing again on my scp9500 i will of course check that. Could be that somehow also the sheet size was overridden?

What also could be the case i found that when you set your parameters in the driver, do ok, etc and then re-open the driver, your parameters are replaced by some default values. I want to run a screen copy program during the use of the printer driver to create a video and to see when this occurs, not always, but it can catch you by surprise.

Regarding the print-quality, what settings do you use on the 5000 and on the 7570? It should not be that the print-quality of the 5000 is less  (slightly as i  understand from your post) than the 7570.




Logged
Fine art photography: janrsmit.com
Fine Art Printing Specialist: www.fineartprintingspecialist.nl


Jan R. Smit

Rand47

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1848
Re: SureColor P9570
« Reply #51 on: March 01, 2020, 02:12:13 pm »

PROBLEM SOLVED

All it took was a simple delete and reinstall of the printer driver and all is well.  Image placement, exact image size, and scaling are all now perfect. 

I made a test print on Legacy Fibre, just for fun, and LOVE that it doesn't "say anything" but just uses MK ink channel on its own. 

Another good thing, given Jan's comments about the paper settings being controlled from the "printer side" for thing like caliper, platen gap, suction, etc. AND especially his comment about the driver resetting itself to a very low default resolution w/o warning or telling you, IS THAT LIGHTROOM'S PRINT TEMPLATES WHEN CREATED WITH YOUR DESIRED PARAMETERS WORK AS THEY SHOULD.  So for those, like me, who have lots of standard, paper-size-margins-orientation-print quality, etc. and use LR Templates to record and store this info... the silly behavior of the printer driver to reset itself isn't an issue.   I "will" however go through all the printer properties dialog after invoking a Template for the next few weeks just to satisfy myself that all is working as I expect.

All I have to do now is get my non-color managed printed targets in the mail for some custom ICC profiles.

Now that I have the layout / scaling weirdness sorted out, I'm LOVING this thing.

Rand
Logged
Rand Scott Adams

JRSmit

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 922
    • Jan R. Smit Fine Art Printing Specialist
Re: SureColor P9570
« Reply #52 on: March 02, 2020, 08:07:16 am »

What scratches or roller marks are you referring to ? Can you show photos of such marks?

This is a common problem with me and Epson 9900 and P9000 on sensitive Fine Art media like Hahnemuehle BarytaFb. Small scratches occur, as I understand, from a slight touch of the paper in the inner part of the printer. Sometimes, rollers cause small zones with very slightly different density that you can see in areas with even dark tones. I do not have something to show at this moment and it is difficult to be seen on a photo of a print, but you can see it on the print. Have you noticed similar problems to P9500? Also, would it be too much if I asked you to send me a photo of the inner part of your printer, related to the paper path? Thank you very much.
Regards

George, in addition to my earlier post as a reply, what can be a cause of small/short scratches are the small rollers on the under-edge (where also the cutter access is), when the paper curls (vertical) because of the wet ink, or curls horizontal because it is stiff and comes from a roll. It then can touch one of the small rollers and cause a scratch, while the ink is still very soft then. May be far-fetched, but something to check.

Hi
Logged
Fine art photography: janrsmit.com
Fine Art Printing Specialist: www.fineartprintingspecialist.nl


Jan R. Smit

Rand47

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1848
Re: SureColor P9570
« Reply #53 on: March 02, 2020, 06:54:52 pm »

PROBLEM SOLVED

All it took was a simple delete and reinstall of the printer driver and all is well.  Image placement, exact image size, and scaling are all now perfect. 


Rand

AU CONTRAIRE!  I started having the scaling problem again this morning, in LR, so I tested printing out of Photoshop, too, just in case it was a LR/Printer/Driver "thing."   And I "think" I have it figured out / solved.  And JRSmit alluded to it, but I didn't tumble to what he meant.  OK, this printer is "different" from other Epson printers.  Several paper adjustments (platen gap, thickness) no longer appear in the driver - only in the printer's menu.  When loading the paper in the printer it walks you through paper size, type, and provides sub menu opportunities for selecting platen gap, thickness, suction, and paper feed offset.  AND THE TRICK IS (to prevent the weird image offset and scaling issue) THAT IN THE DRIVER, IN THE DROP DOWN FOR PAPER TYPE, THERE IS A SETTING AT THE TOP THAT SAYS "USE PRINTER SETTINGS." (UPS)   After burning up a lot of paper and ink, (the manual is useless in this regard) I finally used the UPS option in the driver and the prints were properly printed via the LR print module.  I'm still not getting a full "print preview" - just an image of the lower left corner of the image showing borders and where the image "starts" relative to those borders (I don't like that).  But prints are coming out correctly laid out on the paper and the actual image size on the paper is spot on, w/o any printer induced scaling happening.  I read through the printer user manual several times before even receiving the printer and saw nothing to indicate that this is apparently 'necessary' in order for the driver and printer not to get into a urinating contest.   You still set paper size (even though that's redundant w/ printer settings) and orientation in the driver, along with resolution, high speed on/off, etc. 

So, that's where I am at the moment.  If there was justice in the world, Epson would replace the paper and ink I wasted due to what I consider to be really poor documentation / explication of "how this all works" when printing through LR / PS (and perhaps other applications).   I'm still nervous, and will keep testing once my ink resupply arrives tomorrow.

And just for completeness, I'm printing out of LR / PS the latest versions from the cloud subscription, and I'm on a Windows 10, Puget Systems PC with plenty of capability.

Rand

PS - In the midst of all this sorting out, once I had it working as it should, I printed an image w/ a chrome sculpture, dark water, deep shadows, and lots of mid tones as well.  I printed the carefully soft proofed file twice.  Once normally, and once w/ the new "black overcoat" (BO) option checked in the driver.  It makes a significant difference.  The BO print has significantly more "apparent Dmax and visual depth" - and "seems like" what I'm seeing is expanded tonal range.  So, kudos to Epson for this advance in technology.  I'm also seeing little to zero gloss differential in prints I've made so far, even viewing from oblique angles.  Might be my imagination, but I don't think so.

« Last Edit: March 02, 2020, 07:02:47 pm by Rand47 »
Logged
Rand Scott Adams

JRSmit

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 922
    • Jan R. Smit Fine Art Printing Specialist
Re: SureColor P9570
« Reply #54 on: March 03, 2020, 10:45:44 am »

Yes, UPS is a neat thing.  The only issue there is that if you save the settings in the driver, it will switch to the media-type used in your custom paper, thus neglecting any gap or other settings you made in the printer for given custom paper.

And yes, it would be great if Epson would compensate for the ink and paper wasted.

Logged
Fine art photography: janrsmit.com
Fine Art Printing Specialist: www.fineartprintingspecialist.nl


Jan R. Smit

Rand47

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1848
Re: SureColor P9570
« Reply #55 on: March 03, 2020, 01:25:20 pm »

AU CONTRAIRE!  I started having the scaling problem again this morning, in LR, so I tested printing out of Photoshop, too, just in case it was a LR/Printer/Driver "thing."   And I "think" I have it figured out / solved.  And JRSmit alluded to it, but I didn't tumble to what he meant.  OK, this printer is "different" from other Epson printers.  Several paper adjustments (platen gap, thickness) no longer appear in the driver - only in the printer's menu.  When loading the paper in the printer it walks you through paper size, type, and provides sub menu opportunities for selecting platen gap, thickness, suction, and paper feed offset.  AND THE TRICK IS (to prevent the weird image offset and scaling issue) THAT IN THE DRIVER, IN THE DROP DOWN FOR PAPER TYPE, THERE IS A SETTING AT THE TOP THAT SAYS "USE PRINTER SETTINGS." (UPS)   After burning up a lot of paper and ink, (the manual is useless in this regard) I finally used the UPS option in the driver and the prints were properly printed via the LR print module.  I'm still not getting a full "print preview" - just an image of the lower left corner of the image showing borders and where the image "starts" relative to those borders (I don't like that).  But prints are coming out correctly laid out on the paper and the actual image size on the paper is spot on, w/o any printer induced scaling happening.  I read through the printer user manual several times before even receiving the printer and saw nothing to indicate that this is apparently 'necessary' in order for the driver and printer not to get into a urinating contest.   You still set paper size (even though that's redundant w/ printer settings) and orientation in the driver, along with resolution, high speed on/off, etc. 

So, that's where I am at the moment.  If there was justice in the world, Epson would replace the paper and ink I wasted due to what I consider to be really poor documentation / explication of "how this all works" when printing through LR / PS (and perhaps other applications).   I'm still nervous, and will keep testing once my ink resupply arrives tomorrow.

And just for completeness, I'm printing out of LR / PS the latest versions from the cloud subscription, and I'm on a Windows 10, Puget Systems PC with plenty of capability.

Rand


ONGOING SAGA:

All is not well in 7570 land.  I have chased the weirdness down a bit - but it's still there. 

First, I got up this morning and did a software check, and lo and behold there was another firmware update for the 7570.  So, I installed it - naively hoping that it was "the cure."  No joy.

OK, here's the ongoing issue.  Parameters: printing out of LR on PC, latest version LR Classic from cloud subscription.  Using Epson Legacy Baryta.  One issue was/is that sometimes the Print Preview shows the "whole image laid out" (as is normal for all my printing from other printers - currently P 600 and P5000), and sometimes it only shows a corner of the image.  None of the parameters in the Print Preview window have any effect on this.  It is completely random.  And this is not directly related to the real problem - so just a "notation" at this point perhaps indicating a buggy driver.  The REAL problem was/is that sometimes the printer both "misplaces" the image by starting to print a good 2" farther into the sheet than it should based on how it's laid out in LR print module.  AND, sometimes the resulting image is "compressed" on the long edge.  In other words, if the image is supposed to be 12x18 on a 13x19" sheet, it comes out 12x17" but the "whole image" is there, just compressed on the long dimension.  Nuts, right?  But wait, there's more!  Sometimes, with exactly the same parameters in printer/driver it will print offset but the right aspect ratio.  Go figure.  AND HERE'S THE REAL KICKER:  It only does this on image files that are in portrait orientation.  I even tried rotating the image in LR Library module and printing it landscape.  No joy.  I tried leaving it as a portrait orientation image in LR and printing in landscape mode w/ "rotate to fit" checked.  No joy.  I tried it on 17x22" paper... same issue, just larger and more expensive wasted paper and ink.  On image files that are landscape in orientation, and printed "in landscape" orientation in LR, there's no issue.  That's one of the reasons I was chasing my tail thinking, "It's fixed, no it's not, yes it is... "  It took a while for it to dawn on me what was happening.  I started keeping notes, and writing all the parameters on the edge of the prints.

And, if you've been following this saga, it also doesn't matter whether I use the new "USE PRINTER SETTINGS" in the driver, or use the actual media type in the driver that corresponds to what is set in the printer itself.  In this case, Legacy Baryta.

Another data point.  On page 100 in the user manual it shows the usual list of "paper config" items, color density, drying time, paper feed adj., paper suction, paper thickness, platen gap as "selectable" within the driver.  BUT, in the driver when you select paper config, you only get a small pop-up window that only has the color density slider.  So, for one thing, the manual and the driver are out of sync.

I have a call in to Epson Professional Tech Support.  The first representative that I spoke with was having trouble with his computer and we had to abandon the session.  They're going to call me back.

My preliminary thinking is that either "my sample" of the printer has some kind of electronic schizophrenia (and needs to be replaced), or the Windows driver (at least) and/or the printer firmware is wonky - at least as pertains to printing from the latest versions of LR Classic and Photoshop.

More later after I do have a session with Tech Support. 

Rand
« Last Edit: March 03, 2020, 01:36:40 pm by Rand47 »
Logged
Rand Scott Adams

JRSmit

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 922
    • Jan R. Smit Fine Art Printing Specialist
Re: SureColor P9570
« Reply #56 on: March 03, 2020, 03:36:06 pm »

As i normally never use preview, i got curious about Rand's struggle. So i did a simpele test. White in LR-Claadic i checked the preview box in the driver and then tool a saved print-job and pushed the print button. In the preview it assumes a 44" roll is loaded, and on the roll it shows the print job in exact dimensions.
I first did this with no paper loaded. Then repeated this with a A4 paper loaded. It made no difference. The preview mentioned 'custom paper' in both cases. Which is weird as when no paper is loaded there is no paper selected in the printer.
Note, the print-job was run this afternoon with excactly the result as specified in the print-job.
A weird thing this preview.

Typo's corrected.
« Last Edit: March 04, 2020, 07:29:15 am by JRSmit »
Logged
Fine art photography: janrsmit.com
Fine Art Printing Specialist: www.fineartprintingspecialist.nl


Jan R. Smit

JRSmit

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 922
    • Jan R. Smit Fine Art Printing Specialist
Re: SureColor P9570
« Reply #57 on: March 04, 2020, 04:33:07 am »

Following up on Rand’s request to test the Preview function of the SC-P7500/9500 I did test the Preview option as well.

In the attached PDF you can find an elaboration of the test. But the conclusion is straightforward:

Conclusion:
The Preview function in the Epson printer software for the SC-P9500 (7570-9570) sucks.
I tested this because Rand stumbled on it. Normally I do not use Preview, as it has no added value for me in my Print-studio, using Lightroom-Classic as main printing software.

The Preview  mentions 3 sizes: Document Size, Output Size and Paper size.
Looking at the printer panel it says super A3 (=13x19”) and that is what I had chosen when loading a sheet of paper.
Once loaded, and then in the driver choose “Use Printer Settings” , it reads the settings on the printer correctly: see the 2 screenshots on Custom Media.
Looking in the driver I find: Size (on first panel, but suggests it as Paper Size as it is in the Paper sub-panel) , Document Size (on properties panel, in Paper Settings sub-panel, no clue of relation to settings in Paper sub-panel), and  Paper Size & Output Size (on Layout panel, again what is what now).
The Preview adds on its own a dimension for paper size, no clue as to where it comes from.
When rotated to Landscape in Driver, in essence a 90 degree rotation, it rotates the preview with 180 degrees, still with wrong paper size.

How complex can one make this, at least Epson succeeded in that, and in doing so also messed up the Preview function.

For me the following makes sense:
•   Paper size: the size of the sheet of paper , whether cut from roll or loaded as a sheet, this is a given, based on the chosen source for paper: sheet or roll, and in case of roll the setting of the length,  regardless of document size.
•   Document size: for a given file,  the size to print it as specified in the print job.
•   Output size: document size, scaled to whatever setting in the Driver.
•   Centering option: the placement of the file with given size(i.e.  Document size or Output size) on the sheet of paper, i.e. the Paper size.

Let’s see what Epson makes of it.

Logged
Fine art photography: janrsmit.com
Fine Art Printing Specialist: www.fineartprintingspecialist.nl


Jan R. Smit

JRSmit

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 922
    • Jan R. Smit Fine Art Printing Specialist
Re: SureColor P9570
« Reply #58 on: March 04, 2020, 05:30:29 am »

So i tried again, nothing changed, other than i did test on SCP9000 ,then again on the SCP9500, now the preview shows the size and layout correctly, be it upside-down. Paper-size value is empty.
Weird, as if it does not clear variables correctly, but only after some unknown user-action it clears this.
Weird.

Just returned to my print-office and tested the preview again, found in the menu a function "flip preview vertically" , now it looks ok. But then also saw function 'show output size frame', this gives a thin grey band around the edges which is in its size not correct. See second image, where the printview of LR and the Preview is shown. Note: no paper loaded in printer in this case.

Addition, i tested with the following settings, paper loaded in printer with A4 size selected, and media type WCRW ; in driver i choose UPS and paper size super A3. Then push print and i got a Preview, that is using the paper size setting of the Printer. See capture3.png

Interesting, so i removed the paper and loaded a super A3 in the printer and  entered also super A3 as papersize, with WCRW as media-type. Note : in the driver i choose EPSGPP250 as media-type. The preview now shows a superA3 size, but with WCRW as media-type. The print is also actually done with WCRW. So i loaded a new sheet, same settings on printer, did not change setting on driver, now the preview shows EPSGPP250 as media-type, and the print is indeed what it should be. This leaves me wondering, and getting annoyed now.


Seems to work sort of, but still no clue as to why yesterday evening it was 'thinking' i had a 44" roll loaded yet it was a A4 sheet and registered as such, this morning a weird and small paper-size in preview, and now apparently shows the correct preview be it that the output size frame is wrong. Or did do a print with the wrong media-type and then second time with the right media-type.


Still weird, and it becomes annoying. It basically means for every print-job, i have to check literally every setting before sending it to the printer, and then still.




« Last Edit: March 04, 2020, 09:17:16 am by JRSmit »
Logged
Fine art photography: janrsmit.com
Fine Art Printing Specialist: www.fineartprintingspecialist.nl


Jan R. Smit

Rand47

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1848
Re: SureColor P9570
« Reply #59 on: March 05, 2020, 02:09:52 am »

Quick update on my situation.  I spent the better part of the day with Epson Technical Support.  They had control of my computer and we ran multiple tests of the printer.  They also provided a stand-alone driver download in hope of that solving the problem.  No joy.  By the end of the day they had a good, documented, view of what’s going on that I’ve described above.  One of the most maddening things is that none of the driver settings are “sticky” in a dependable way.  About 3/4 of the time I go into the driver settings to confirm what I have set up, it has reverted to some low resolution default settings.  This is completely unacceptable and makes a dependable work flow impossible.  The situation is now going to up the food chain at Epson and they’ve promised to get back to me soon.  As of now, I have a 4K dollar, 240 pound door stop.  LOL

I was very pleased with the tech representative.  She was competent, a good listener, and thorough in her approach to assessing the issue.  So, no complaints re Epson’s customer service - it has been excellent and the representative all one could ask for in a competent professional.  I look forward to resolution of the issue and am confident that they are taking this seriously.  Sometimes being on the bleeding edge of new technology puts one in the “tester” category and one would wish that things were better sorted on release of a new product.  But it is what it is.  I was ready to buy a 24” printer and almost bought a P7000.  I’m still glad I waited for this new model.  The few “successful” prints I’ve made are beautiful, the “black overcoat” makes a real enhancement.  And the general operation of the printer is very nice.  Once it is sorted out, I’m sure I’ll be very happy with it.

I’ll report more as things move forward.

Rand
« Last Edit: March 05, 2020, 09:58:51 am by Rand47 »
Logged
Rand Scott Adams
Pages: 1 2 [3] 4 5 ... 15   Go Up