Lr Classic launch issue

[Jonathan Cross]

Hi,

Just for anyone's info.  I could not start LR Classic v9.3.   Recently I have been asked to log in before it would start.  Today I got a message that there was a problem, probably at their end and it closed down.  I went on Adobe's chat line, and was advised to change my password.  This made no difference, so I was transferred to another helper.  He asked me to open Creative cloud app, which I did and it accepted my password.  I launched LR from there and that was successful.  I then closed it down and tried from the icon on my desktop.  Success, no log in!  Let's hope that continues.

Best wishes,

Jonathan

[rdonson]

Jonathan,

Are you on Windows or Mac???  It seems that your desktop icon is no longer pointing to the proper app.

[Jonathan Cross]

Hi Ron,

I am on Windows 10 on a PC.  The icon works fine now;  I did nothing to it, just opened LR Classic from Adobe Creative Cloud Desktop, as advised by Adobe.  Since then using the icon has been back to normal.

Best wishes,

Jonathan

[rdonson]

Johnathan,

I'm glad things are back to normal for you!