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Author Topic: Problem printing a 17x13 print on Epson P800  (Read 1623 times)

mhaffey

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Problem printing a 17x13 print on Epson P800
« on: January 18, 2020, 06:06:54 pm »

I am trying to print an image from Lightroom on paper that I have cut to a 17 x 23 inch size .  I have created a 17 x23 template in Lightroom for this.  I am using Epson Baryta paper and the sheet feeder.  When I print all that prints is a thin strip about 2 inches wide.  I have tried printing several times and the size of the strip varies each time from 1.5 inches to about 3 inches.  When I am in Lightroom's Print Module it shows the print will be the same size as the cell settings I have selected, which are 21.76 and 16.76 respectively.  I have never had this issue with any other print I have made on this printer but have never attempted to print as this size before.  Any ideas as to why I am having this problem now?
Thanks,
Mark
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BrianWJH

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Re: Problem printing a 17x13 print on Epson P800
« Reply #1 on: January 18, 2020, 08:52:38 pm »

Are you printng from Windows or Mac?

Brian.
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mhaffey

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Re: Problem printing a 17x13 print on Epson P800
« Reply #2 on: January 18, 2020, 11:20:20 pm »

Are you printng from Windows or Mac?

Brian.
Windows.  And the print size is 17 x 23, not 13.
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BrianWJH

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Re: Problem printing a 17x13 print on Epson P800
« Reply #3 on: January 19, 2020, 06:02:26 am »

In the printer properties dialog Main tab, check the Print Preview check box before printing and make sure that the preview image shows the expected correct size and placement for the image.

Brian.
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mhaffey

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Re: Problem printing a 17x13 print on Epson P800
« Reply #4 on: January 19, 2020, 02:42:58 pm »

In the printer properties dialog Main tab, check the Print Preview check box before printing and make sure that the preview image shows the expected correct size and placement for the image.

Brian.
I didn't have the box checked, but when I did so nothing changed.  I am not expecting that it will change the printing of the image but will try later today.  Currently I am also having a problem with the printer leaving smudges near the top and bottom of the print as it comes out of the printer.  I am currently trying to correct this.
Thanks for your advice.
Mark
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mhaffey

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Re: Problem printing a 17x13 print on Epson P800
« Reply #5 on: January 19, 2020, 04:17:56 pm »

In the printer properties dialog Main tab, check the Print Preview check box before printing and make sure that the preview image shows the expected correct size and placement for the image.

Brian.
I tried printing with the Print Preview check box checked.  I also decided to use the standard paper size of 17 x 22 inches since the image will fit on this size paper.  When I printed the image printed at 21.75 by 14.25 inches.  The bottom 2.5 inches were just left off.   I have printed a number of prints on 8.5 x 11 paper and they all print correctly.  In the past I have printed images on paper as large as 11 x 14, but have not attempted to print at 16.5 inches before.   I would appreciate any help understanding the printer's behavior at this point.

Mark
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dgberg

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Re: Problem printing a 17x13 print on Epson P800
« Reply #6 on: January 19, 2020, 04:37:52 pm »

How about a couple of screen shots of your settings.

mhaffey

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Re: Problem printing a 17x13 print on Epson P800
« Reply #7 on: January 19, 2020, 05:12:45 pm »

Here are three screen shots.  I have attached them to this post as I don't know how to put them in the body of the message.

Mark
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Wayne Fox

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Re: Problem printing a 17x13 print on Epson P800
« Reply #8 on: January 19, 2020, 05:42:26 pm »

Did you try with landscape box instead of portrait selected?   It seems counter intuitive, because the paper is “portrait” oriented, but remember you are telling the driver and printer what to do with the image in relation to the paper size and orientation in the printer.

In Lightroom, the image will appear normal, not sideways, if you have the correct portrait/landscape option checked.

Attached two files, the one where the image is oriented visually correct (landscape box checked) will print correctly.  The other one ... oddly enough who knows because sometimes it works fine and sometimes it gives odd results like you are seeing.

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mhaffey

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Re: Problem printing a 17x13 print on Epson P800
« Reply #9 on: January 19, 2020, 05:54:24 pm »

I haven't tried using the landscape mode.  When I click the Landscape check box the image preview shows the paper and the image both in landscape mode, which surprised me.  I will cut another sheet of paper and try printing it this since you have had this work.

Thanks,
Mark
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smthopr

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Re: Problem printing a 17x13 print on Epson P800
« Reply #10 on: January 19, 2020, 06:44:52 pm »

I am trying to print an image from Lightroom on paper that I have cut to a 17 x 23 inch size .  I have created a 17 x23 template in Lightroom for this.  I am using Epson Baryta paper and the sheet feeder.  When I print all that prints is a thin strip about 2 inches wide.  I have tried printing several times and the size of the strip varies each time from 1.5 inches to about 3 inches.  When I am in Lightroom's Print Module it shows the print will be the same size as the cell settings I have selected, which are 21.76 and 16.76 respectively.  I have never had this issue with any other print I have made on this printer but have never attempted to print as this size before.  Any ideas as to why I am having this problem now?
Thanks,
Mark

I've had issues printing via wifi at times that result in a partial print.  Not sure if this is your issue, but you could try connecting to the printer via USB if you're now using ethernet.
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Bruce Alan Greene
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mhaffey

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Re: Problem printing a 17x13 print on Epson P800
« Reply #11 on: January 20, 2020, 09:39:16 am »

Bruce,
I have always used a USB connection for the printer.  I wanted to keep that aspect of things simple.
Thanks,
Mark
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rdonson

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Re: Problem printing a 17x13 print on Epson P800
« Reply #12 on: January 20, 2020, 02:49:29 pm »

I print on 17x25" and 13x38" papers with no problem on my P800. I just created "custom sizes".

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Regards,
Ron

mhaffey

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Re: Problem printing a 17x13 print on Epson P800
« Reply #13 on: January 20, 2020, 07:11:09 pm »

I also created Custom paper sizes but the printer isn’t printing at the specified size, which is the problem I was asking for help with.
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rdonson

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Re: Problem printing a 17x13 print on Epson P800
« Reply #14 on: January 20, 2020, 08:12:23 pm »

Can you  provide a screen grab of your settings like I did?

What Driver Version are you running on your P800?
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Regards,
Ron

dgberg

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Re: Problem printing a 17x13 print on Epson P800
« Reply #15 on: January 21, 2020, 09:27:32 am »

Also a screen grab of the top half of the Lightroom Print page. That is where the important data is.

JeanMichel

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Re: Problem printing a 17x13 print on Epson P800
« Reply #16 on: January 21, 2020, 11:21:23 am »

To the OP: maybe a ‘duh!’ question, but, in LR page setup, in custom pages, did you perhaps put in incorrect numbers for the size and saved that size (say 2 by 23) as 17 by 23. “17 by 23” is, after all just a name for a size you design, you could call it something else if you wanted.
Jean-Michel
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mhaffey

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Re: Problem printing a 17x13 print on Epson P800
« Reply #17 on: January 21, 2020, 12:28:03 pm »

To the OP: maybe a ‘duh!’ question, but, in LR page setup, in custom pages, did you perhaps put in incorrect numbers for the size and saved that size (say 2 by 23) as 17 by 23. “17 by 23” is, after all just a name for a size you design, you could call it something else if you wanted.
Jean-Michel
That is something I thought maybe I had done so I went back and checked.  All is as it should be, at least as far as I can determine.  To double check I tried printing the image using the default template of 17 x 22 which is already in Lightroom, which is when the print was 14.25 inches x 21.5, which cut off the bottom (on the image) 2.5 inches.  So I am still searching for answers.  I will post the requested screen shots when I get home tonight and have access to my photo computer.
Mark
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JeanMichel

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Re: Problem printing a 17x13 print on Epson P800
« Reply #18 on: January 21, 2020, 04:26:20 pm »

I checked the Epson site. It appears that the maximum sheet size in imperial measure is 17 by 22. In metric, it is  A2, which is 16.5 by 23.4 inches. So you could try faking an A2, or use the roll setting.
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rdonson

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Re: Problem printing a 17x13 print on Epson P800
« Reply #19 on: January 21, 2020, 08:59:30 pm »

Not really limited to the paper size that Epson sells.  I routinely print 17x25" and 13x18"
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Regards,
Ron
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