Pages: [1]   Go Down

Author Topic: Problems importing pictures from Whatsapp  (Read 436 times)

dphillips899

  • Newbie
  • *
  • Offline Offline
  • Posts: 6
Problems importing pictures from Whatsapp
« on: November 27, 2018, 11:57:17 pm »

Since this past summer I have been unable to import pictures that came to me through Whatsapp. I get "Preview unable and "Lightroom has encountered problems reading this photo". Any ideas regarding possible workarounds?
Logged

john beardsworth

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 4559
    • My photography site
Re: Problems importing pictures from Whatsapp
« Reply #1 on: November 28, 2018, 04:04:46 am »

Version of Lightroom? OS? How exactly did you get the photos out of WhatsApp? What file type are they?

dphillips899

  • Newbie
  • *
  • Offline Offline
  • Posts: 6
Re: Problems importing pictures from Whatsapp
« Reply #2 on: November 28, 2018, 08:55:18 pm »

LR 6.13 on Mac OSX 10.9

Files are JPG.

I copied them from my Android cellphone to my PC laptop. Moved from there to my Mac via flash drive.
Logged

Jeremy Roussak

  • Administrator
  • Sr. Member
  • *****
  • Offline Offline
  • Posts: 7591
Re: Problems importing pictures from Whatsapp
« Reply #3 on: November 29, 2018, 03:26:18 am »

LR 6.13 on Mac OSX 10.9

Files are JPG.

I copied them from my Android cellphone to my PC laptop. Moved from there to my Mac via flash drive.

I suspect it's something to do with your transfer process, perhaps the copy from the Android phone to the PC. I just copied a photo from WhatsApp running on my Mac (Mojave) by dragging it to the desktop and was then able to import it into LR without difficulty.

Jeremy
Logged

dphillips899

  • Newbie
  • *
  • Offline Offline
  • Posts: 6
Re: Problems importing pictures from Whatsapp
« Reply #4 on: December 03, 2018, 10:07:36 pm »

Thanks for the tip about the existence of a desktop version of WhatsApp. I didn't think that existed. I installed and downloaded a small batch of pix. The only one that imported properly was one shot on my wife's Samsung phone. So it's a camera problem, or something else on my son's end. We'll work on that.
Logged
Pages: [1]   Go Up