Luminous Landscape Forum

Raw & Post Processing, Printing => Adobe Lightroom Q&A => Topic started by: dphillips899 on November 27, 2018, 11:57:17 pm

Title: Problems importing pictures from Whatsapp
Post by: dphillips899 on November 27, 2018, 11:57:17 pm

Since this past summer I have been unable to import pictures that came to me through Whatsapp. I get "Preview unable and "Lightroom has encountered problems reading this photo". Any ideas regarding possible workarounds?

Title: Re: Problems importing pictures from Whatsapp
Post by: john beardsworth on November 28, 2018, 04:04:46 am

Version of Lightroom? OS? How exactly did you get the photos out of WhatsApp? What file type are they?

Title: Re: Problems importing pictures from Whatsapp
Post by: dphillips899 on November 28, 2018, 08:55:18 pm

LR 6.13 on Mac OSX 10.9

Files are JPG.

I copied them from my Android cellphone to my PC laptop. Moved from there to my Mac via flash drive.

Title: Re: Problems importing pictures from Whatsapp
Post by: Jeremy Roussak on November 29, 2018, 03:26:18 am

Quote from: dphillips899 on November 28, 2018, 08:55:18 pm

LR 6.13 on Mac OSX 10.9

Files are JPG.

I copied them from my Android cellphone to my PC laptop. Moved from there to my Mac via flash drive.

I suspect it's something to do with your transfer process, perhaps the copy from the Android phone to the PC. I just copied a photo from WhatsApp running on my Mac (Mojave) by dragging it to the desktop and was then able to import it into LR without difficulty.

Jeremy

Title: Re: Problems importing pictures from Whatsapp
Post by: dphillips899 on December 03, 2018, 10:07:36 pm

Thanks for the tip about the existence of a desktop version of WhatsApp. I didn't think that existed. I installed and downloaded a small batch of pix. The only one that imported properly was one shot on my wife's Samsung phone. So it's a camera problem, or something else on my son's end. We'll work on that.