This is just ridiculous.
5 days ago I have ordered and payed the LR6 standalone upgrade online.
after a pending order confirmation ( which was a first for me) was unapproved, I tried again and waited. same thing.
then I contacted chat support ( the only way to contact them, since I don't have CC) was told the same as in the two mails.
first reason chat support gave was technical difficulties, second reason not even that, but was told that the issue was escalated to the next level and I should wait.
after what has now been 5 days, I contacted chat support again, was told basically the same ( amongst them that I should use a different browser, which did also not help) another one was I should try a different creditcard, which works fine with everything else.
with all orders I got a new order number and this link
http://www.adobe.com/go/ols_ap_support/which gets me to a blacked out page in firefox and a 413error in safari.
furthermore chatsupport has given me a phonenumber of the sales team, which does not work as well.
so no help availabl.e
I have never had any problems before with adobe, have been with them for 15 years and I simply don't get what this is about.
and so far nobody has been able to tell me ( or willing)
what I find most ridiculous is that there seems to be no way to email support anymore, not even on a ticket, or a purchase.
maybe I should just stay with 5.7 ?
use the LR catalogue and do my processing in PN and C1...
they are not getting my CC membership now, that's for sure.
cheers
Stephan