Luminous Landscape Forum
Raw & Post Processing, Printing => Adobe Lightroom Q&A => Topic started by: zobeleye on April 27, 2015, 03:09:45 pm
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This is just ridiculous.
5 days ago I have ordered and payed the LR6 standalone upgrade online.
after a pending order confirmation ( which was a first for me) was unapproved, I tried again and waited. same thing.
then I contacted chat support ( the only way to contact them, since I don't have CC) was told the same as in the two mails.
first reason chat support gave was technical difficulties, second reason not even that, but was told that the issue was escalated to the next level and I should wait.
after what has now been 5 days, I contacted chat support again, was told basically the same ( amongst them that I should use a different browser, which did also not help) another one was I should try a different creditcard, which works fine with everything else.
with all orders I got a new order number and this link http://www.adobe.com/go/ols_ap_support/
which gets me to a blacked out page in firefox and a 413error in safari.
furthermore chatsupport has given me a phonenumber of the sales team, which does not work as well.
so no help availabl.e
I have never had any problems before with adobe, have been with them for 15 years and I simply don't get what this is about.
and so far nobody has been able to tell me ( or willing)
what I find most ridiculous is that there seems to be no way to email support anymore, not even on a ticket, or a purchase.
maybe I should just stay with 5.7 ?
use the LR catalogue and do my processing in PN and C1...
they are not getting my CC membership now, that's for sure.
cheers
Stephan
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The Adobe support link you posted seems to work OK for me on Internet Explorer, so you might try that, or Chrome.
I just tried it in Firefox and that works, too.
It seems to be the Australian Adobe site, so I assume (hope) you are in Australia.
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Link works under Safari FWIW.
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Link works fine under FireFox FWIW.
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The link works fine for me too. I have had super results in the past by contacting the Adobe Customer Care team via Twitter. May be worth a try.
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guys, the link works again now.
yej 😁
I can start another chat!!!
but as I said so far, they have been useless, since they could not do anything and I am not trusting that I'll get a reply from the sales team. no contact from their side so far. I don't even have a ticket or case number.
shouldn't there be something like that by now?
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As Bryan recommended, contact @AdobeCare (https://twitter.com/AdobeCare) on Twitter.
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cannot contact @adobecare on twitter. my twitter says that they are not following me so I can't message them ?
haven't really done much on Twitter so far.
please help
Stephan
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Give them a spray on their official facebook page. The marketing types who run the social media side get really jumpy about negative criticism on facebook. With other companies I've seen cases escalated very quickly and refunds and gifts and whatnot given after a good facebook rant.
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thx Bernie, will have to resort to your suggestion, if they don't get back to me soon...
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cannot contact @adobecare on twitter. my twitter says that they are not following me so I can't message them ?
Then just tweet at them and ask them to follow you so you can message them.
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thxs guys, @adobecare has set things in motion, it was an issue with useraccount and creditcard being from two different countries.
semms to be temporarily resolved.
best tip to contact @adobecare
cheers
Stephan