So how is that Subscription Service working out for Adobe?

[Rick Popham]

I have exactly the same issue and I spent some time with Adobe support on the phone (Thanks Mike for the coordination).
Suspect was that some directories (OOBE*) which hold license information needed to be recreated. That was done by renaming the current into *_old and re-signing in to CC.
Problem the returned again. Ultimately Adobe support advised as follows:
1. Uninstall CS6 (which I hesitate doing - there is too much stuff configured there now and I intend to keep it)
2. the root cause is likely some conflict due to WMS (windows media service?) and that Adobe is working with Microsoft to get that resolved, but no date promised...

#1  Aaaarghhh.  Me too.
#2  Makes sense.  Every instance of this problem that I've seen during my searches about it have been on Win x64 machines.

Thanks, Michael

[jjj]

Nothing unprofessional about it if you have no ethics and are not worried that you are committing a crime. Other than that...you should be fine.

So which part about paying for the software that is being used, is confusing you?

[michael]

A lively discussion, but please avoid personal attacks. Those continuing to do so will be suspended from posting.

Michael

[chez]

So which part about paying for the software that is being used, is confusing you?

Nothing wrong with using the software you paid for...but the "cracked copy" I have issue with. What about you, do you support acquiring illegal versions of software?

[jjj]

Nope. But you are completely missing the point.
"Why would someone who has paid for software, then install a cracked version of the same software?" is the question you should be asking.

[chez]

Nope. But you are completely missing the point.
"Why would someone who has paid for software, then install a cracked version of the same software?" is the question you should be asking.

No, the real question is why a professional would download illegal software and talk about it like it's no skin off his knees...and people like you seem to condone this.

And by the way, I use CC and the thought if downloading illegal software has never crossed my mind.

[jjj]

Gah! Reading comprehension seems to be a real problem with some people. I never said that I did it. I just described the irony of what others had done.

People had problems with previous versions of Adobe's activation. The solution was to use a cracked version and not the one you paid for.
I'm simply reporting what some people did. I've never had an issue with activation myself.

But imagine if someone is on a commercial deadline and Adobe's activation servers thew a hissy fit and locked them out, why would their using a dodgy copy be the issue? The vendor because of a glitch is stopping them using what they have paid for, so if they have to use a workaround what's the big deal. After all they have already paid for the software, so they are not in fact stealing anything.
It's not like your car has broken down and you then help yourself to another one off the dealer's forecourt.

[chez]

Gah! Reading comprehension seems to be a real problem with some people. I never said that I did it. I just described the irony of what others had done.

People had problems with previous versions of Adobe's activation. The solution was to use a cracked version and not the one you paid for.
I'm simply reporting what some people did. I've never had an issue with activation myself.

But imagine if someone is on a commercial deadline and Adobe's activation servers thew a hissy fit and locked them out, why would their using a dodgy copy be the issue? The vendor because of a glitch is stopping them using what they have paid for, so if they have to use a workaround what's the big deal. After all they have already paid for the software, so they are not in fact stealing anything.
It's not like your car has broken down and you then help yourself to another one off the dealer's forecourt.

You would have purchased one license ( car ) to use. That license ( car ) has problems so you illegally get another license ( car ) and just go about your merry ways. Just because you are not holding anything tangible in your hands with a CC license does not make it OK just to illegally download another "cracked" license and just use it. How does this differ from going to the car lot and lifting another car when yours has engine trouble? I ask you again, ethically as a professional you condone using pirated software?

[LesPalenik]

Nowadays, the car manufacturers produce quite reliable vehicles, they don't expire on a random notice.
And once they are fully paid for, you can enjoy them for many years without any activation gimmicks.

During the recent extended power outage, a friend of mine retreated several times into his car to warm up and recharge his iPhone, and on one occasion he used there Photoshop Touch app on his iPad. Do you think, PSCC would have started in those circumstances?


 

[smahn]

It works the same as if you paid month to month (and its 99 days, not 30).

Hope that helps clarify...

mike chambers

[email protected]

Mike, I still confused regarding the annual prepaid plans.

Sean from Adobe Live Chat assured me that the annual plans are activated annually, but he couldn't document it. You've assured me it's monthly, but also can't/wont document it. Why is the information so hard to verify for consumer and employee alike? How is a consumer to know which Adobe employee (if either) is in the know? And what information is Adobe mining every 30 days on prepaid annual plans?

[MikeChambers]

Mike, I still confused regarding the annual prepaid plans.

Sean from Adobe Live Chat assured me that the annual plans are activated annually, but he couldn't document it. You've assured me it's monthly, but also can't/wont document it. Why is the information so hard to verify for consumer and employee alike? How is a consumer to know which Adobe employee (if either) is in the know? And what information is Adobe mining every 30 days on prepaid annual plans?

Sorry, I could have sworn I posted the link for this earlier. Regardless, from the FAQ:

http://www.adobe.com/products/creativecloud/faq.html

--
Do I need ongoing Internet access to use my Creative Cloud desktop applications?

No. Your Creative Cloud desktop applications (such as Photoshop and Illustrator) are installed directly on your computer, so you won't need an ongoing Internet connection to use them on a daily basis.

An Internet connection is required the first time you install and license your desktop apps, but you can use the apps in offline mode with a valid software license. The desktop apps will attempt to validate your software licenses every 30 days.

For annual members, you can use the apps for up to 99 days in offline mode. Month-to-month members can use the software for up to 30 days in offline mode.
--

Annual membership is annual membership regardless of if you prepay for the year, or pay monthly for the year commitment.

mike chambers

[email protected]

[smahn]

Thanks for that, Mike.

So if I read this correctly, with the prepaid annual plan the apps will attempt to validate every 30 days but if it cannot they will grace you 99 days before shutting you down.

And can you tell me the data they are mining such that they require ongoing "validation" every 30-99 days, and will shut you down if it can't, even though your account is prepaid for a full year?

[MikeChambers]

Thanks for that, Mike.

So if I read this correctly, with the prepaid annual plan the apps will attempt to validate every 30 days but if it cannot they will grace you 99 days before shutting you down.

And can you tell me the data they are mining such that they require ongoing "validation" every 30-99 days, and will shut you down if it can't, even though your account is prepaid for a full year?

From the FAQ:
http://www.adobe.com/products/creativecloud/faq.html

--
Do I need ongoing Internet access to use my Adobe Creative Cloud desktop applications?

...

The desktop apps will attempt to validate your software licenses every 30 days.
--

Hope that helps...

mike chambers

[email protected]

[smahn]

Thanks again, Mike. But this time I was asking a bit more into the "why?" of it. Why does Adobe need/desire/require to connect with our computers every 30 days even though we've prepaid for the year? Some (not all) potential users find that requirement odious, so there must be something of great value in it, worth offending to get.

[jjj]

You would have purchased one license ( car ) to use. That license ( car ) has problems so you illegally get another license ( car ) and just go about your merry ways. Just because you are not holding anything tangible in your hands with a CC license does not make it OK just to illegally download another "cracked" license and just use it. How does this differ from going to the car lot and lifting another car when yours has engine trouble? I ask you again, ethically as a professional you condone using pirated software?

Dear me. This is not a difficult concept. Licensing is not the same as purchase, do not confuse the two. One is for usage, one is for ownership.

With a car you purchase that particular car and use of that car only. So if you decide to take someone else's car because yours is poorly, then you have deprived someone else of the use of that car and this is actually theft - if done without permission.

With software such as Adobe's you pay for a licence to use the software and you can use a variety of machines to utilise that software which will not necessarily be from the same install that is fine as it is the user that is licensed, not the computer. Obviously you need to stick within your max number of seats at any one moment, but you can activate/deactivate as required.
So if you use a pirated version that works where a non pirated version does not for whatever reason, you have still paid for the service you are receiving. You have not deprived anyone else the use of some software nor have you deprived the creator of the software of their deserved earnings. No-one is disadvantaged in any way whatsoever. But if you think not being able to work on software that you have paid for is somehow OK, yet using a harmless workaround to get what you have purchased, I guessing then you think you are holier than thou and probably believe in things like creationism too.

[digitaldog]

With a car you purchase that particular car and use of that car only.

For the past 10+ years, I've leased cars. I don't own them. Some could associate lease with rent, as some have associated a CC subscription to renting that software. No?

[jjj]

Indeed leasing is somewhat, but not entirely comparable.
But we were not talking about leasing but purchasing.

[chez]

Indeed leasing is somewhat, but not entirely comparable.
But we were not talking about leasing but purchasing.

I am talking about professionals that would download "pirated" software and use it...that is what I am talking about. Really does not matter if you already purchased a leagal copy of that software...using pirated version of the software just promotes the software to be pirated more.

The bottom line is it seems like you have no issue with using a pirated copy of software while I do. Does that make me hollier than you...you decide on that. I know where I stand on pirated anything and I guess so do you. Bottom line....

[Glenn NK]

Indeed leasing is somewhat, but not entirely comparable.
But we were not talking about leasing but purchasing.

I "bought" a stand alone copy of Lightroom - but I doubt that I actually own it.  It seems to me that what I own is the right to use it but I don't own the software.

Anyone else want to comment on this?

Glenn

[PhotoEcosse]

I "bought" a stand alone copy of Lightroom - but I doubt that I actually own it.  It seems to me that what I own is the right to use it but I don't own the software.

Anyone else want to comment on this?

Glenn

Spot on, Glenn. What you have purchased is a licence to use the software under the conditions of the licence agreement.