Topic: Problems with LR4 new videos (Read 29915 times)

mrcmrc · « **on:** March 06, 2012, 06:39:20 am »

Hi Chris,
I'm having some trouble unzipping the following files of the new Lightroom 4 video: LR4_04.zip, LR4_05.zip, LR4_06.zip, LR4_08.zip, LR4_10.zip, and LR4_11.zip.

Tried also to re-download, but when I try to unzip (on a Mac, with various unzip software) I get an error...

Any other have this problem?

Thanks!
- Marco.

Bill Brooks · « **Reply #1 on:** March 06, 2012, 07:24:17 am »

Me too - I've managed to download 1, 2 and 4 but am getting "invalid file" messages for 3, 5 and 6. My problem is on a PC, rather than Mac

ario · « **Reply #2 on:** March 06, 2012, 07:25:33 am »

I'm experiencing the same with LR4-11, after download the unzip does not happen and I get an error message instead.

Christopher Sanderson · « **Reply #3 on:** March 06, 2012, 07:28:44 am »

It is possible the files are corrupt. I will check and notify here is that is the case.

However, his often happens when the server is extremely busy as is the case right now. It can also happen when more than one file is downloaded at a time.

My suggestion is to wait 'til the feeding frenzy has died down a bit.

Chris

mrcmrc · « **Reply #4 on:** March 06, 2012, 07:34:34 am »

Ok, thanks Chris!

tomrock · « **Reply #5 on:** March 06, 2012, 07:52:12 am »

I've downloaded Zip 1 and 2. The Please Watch in Zip 1 won't extract and Zip 2 asks for a password. I'm on a Mac with 10.7.3. I downloaded each zip by itself. Thanks.

David Hufford · « **Reply #6 on:** March 06, 2012, 07:56:33 am »

Quote from: Chris Sanderson on March 06, 2012, 07:28:44 am

It is possible the files are corrupt. I will check and notify here is that is the case.

However, his often happens when the server is extremely busy as is the case right now. It can also happen when more than one file is downloaded at a time.

My suggestion is to wait 'til the feeding frenzy has died down a bit.

Chris

Yep. I believe that's good advice. I downloaded 8 on my Mac and only 2 could be opened. Since people seems to be having problems with different files, while others can open them, it doesn't seem likely to be a file corruption problem.

Alan Goldhammer · « **Reply #7 on:** March 06, 2012, 08:50:43 am »

Same problem with corrupt files on my Win7 machine. I'll take Chris's suggestion at heart and go download LR4 instead.

HaraldL · « **Reply #8 on:** March 06, 2012, 09:39:17 am »

I guess the main reason for the corrupted ZIPs is a interrupted/not finished download. Just have a look at the downloaded file's size and the size that is stated in the shop. If they differ, your download did not finish correctly...

Hans Kruse · « **Reply #9 on:** March 06, 2012, 10:07:02 am »

Exactly. The server is probably overloaded in several ways and should be (re)configured to allow less download connections. Bandwidth and time is wasted by downloads that don't complete and have to be restarted.

wtlloyd · « **Reply #10 on:** March 06, 2012, 10:28:07 am »

zip 1 and 2 downloaded and extracted fine, problems w/ zip3 today.
oh well, I guess a late night west coast download is in order.....

Eric Myrvaagnes · « **Reply #11 on:** March 06, 2012, 10:34:08 am »

Tee hee! I look forward to downloading my set, trouble-free, probably around next Friday, or even Monday, after the Piranhas have finished feeding.

StuartOnline · « **Reply #12 on:** March 06, 2012, 10:52:51 am »

Chris,

Did just fine down loading file until 11,12 & 13. Those would only get so far then just crash (fail).
Tried a number of times to down load, however same problem occurs.
I assume it could be demand that is overloading the server.

Best,

Stu

Photo Op · « **Reply #13 on:** March 06, 2012, 10:56:33 am »

Ditto! +1 ............. And I so wanted to see Jeff 's shirts! Maybe this weekend.

Christopher Sanderson · « **Reply #14 on:** March 06, 2012, 12:42:02 pm »

Quote from: StuartOnline on March 06, 2012, 10:52:51 am

...
Tried a number of times to down load, however same problem occurs.
I assume it could be demand that is overloading the server.
...

Unfortunately

the heavy download traffic is the cause of the problems....

BTW we do have a limit on the number of connections (500) - so if you cannot even get to the Store, that is the reason

StuartOnline · « **Reply #15 on:** March 06, 2012, 12:46:29 pm »

Quote from: Chris Sanderson on March 06, 2012, 12:42:02 pm

Unfortunately the heavy download traffic is the cause of the problems....

BTW we do have a limit on the number of connections (500) - so if you cannot even get to the Store, that is the reason

Chris,

Thanks for the update. I figured that was the case. It does sound like you have some major interest in your videos of LR4 which is great.
Will try later on for the other videos.

Best,

Stu

John McDermott · « **Reply #16 on:** March 06, 2012, 01:21:53 pm »

Can you give us some idea when the lightest times are, if there are any?

tomrock · « **Reply #17 on:** March 06, 2012, 01:23:42 pm »

Quote from: John McDermott on March 06, 2012, 01:21:53 pm

Can you give us some idea when the lightest times are, if there are any?

Yesterday.

Christopher Sanderson · « **Reply #18 on:** March 06, 2012, 01:34:39 pm »

The best times during 'Opening Day Rush' are those least convenient for N. American customers 00:00 - 04:00 EST

dburton48 · « **Reply #19 on:** March 06, 2012, 04:47:04 pm »

I got the first zip file downloaded - can't even access the store page now. But I'm willing to wait.

The upgrade download from Adobe worked fine . . .

Author Topic: Problems with LR4 new videos (Read 29915 times)