Luminous Landscape Forum
Site & Board Matters => Luminous Landscape Video => Topic started by: mrcmrc on March 06, 2012, 06:39:20 am
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Hi Chris,
I'm having some trouble unzipping the following files of the new Lightroom 4 video: LR4_04.zip, LR4_05.zip, LR4_06.zip, LR4_08.zip, LR4_10.zip, and LR4_11.zip.
Tried also to re-download, but when I try to unzip (on a Mac, with various unzip software) I get an error...
Any other have this problem?
Thanks!
- Marco.
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Me too - I've managed to download 1, 2 and 4 but am getting "invalid file" messages for 3, 5 and 6. My problem is on a PC, rather than Mac
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I'm experiencing the same with LR4-11, after download the unzip does not happen and I get an error message instead.
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It is possible the files are corrupt. I will check and notify here is that is the case.
However, his often happens when the server is extremely busy as is the case right now. It can also happen when more than one file is downloaded at a time.
My suggestion is to wait 'til the feeding frenzy has died down a bit.
Chris
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Ok, thanks Chris!
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I've downloaded Zip 1 and 2. The Please Watch in Zip 1 won't extract and Zip 2 asks for a password. I'm on a Mac with 10.7.3. I downloaded each zip by itself. Thanks.
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It is possible the files are corrupt. I will check and notify here is that is the case.
However, his often happens when the server is extremely busy as is the case right now. It can also happen when more than one file is downloaded at a time.
My suggestion is to wait 'til the feeding frenzy has died down a bit.
Chris
Yep. I believe that's good advice. I downloaded 8 on my Mac and only 2 could be opened. Since people seems to be having problems with different files, while others can open them, it doesn't seem likely to be a file corruption problem.
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Same problem with corrupt files on my Win7 machine. I'll take Chris's suggestion at heart and go download LR4 instead.
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I guess the main reason for the corrupted ZIPs is a interrupted/not finished download. Just have a look at the downloaded file's size and the size that is stated in the shop. If they differ, your download did not finish correctly...
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Exactly. The server is probably overloaded in several ways and should be (re)configured to allow less download connections. Bandwidth and time is wasted by downloads that don't complete and have to be restarted.
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zip 1 and 2 downloaded and extracted fine, problems w/ zip3 today.
oh well, I guess a late night west coast download is in order.....
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Tee hee! I look forward to downloading my set, trouble-free, probably around next Friday, or even Monday, after the Piranhas have finished feeding. ;)
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Chris,
Did just fine down loading file until 11,12 & 13. Those would only get so far then just crash (fail).
Tried a number of times to down load, however same problem occurs.
I assume it could be demand that is overloading the server.
Best,
Stu
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Ditto! +1 ............. And I so wanted to see Jeff 's shirts! Maybe this weekend.
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Tried a number of times to down load, however same problem occurs.
I assume it could be demand that is overloading the server.
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Unfortunately >:( the heavy download traffic is the cause of the problems....
BTW we do have a limit on the number of connections (500) - so if you cannot even get to the Store, that is the reason
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Unfortunately >:( the heavy download traffic is the cause of the problems....
BTW we do have a limit on the number of connections (500) - so if you cannot even get to the Store, that is the reason
Chris,
Thanks for the update. I figured that was the case. It does sound like you have some major interest in your videos of LR4 which is great.
Will try later on for the other videos.
Best,
Stu
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Can you give us some idea when the lightest times are, if there are any?
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Can you give us some idea when the lightest times are, if there are any?
Yesterday.
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The best times during 'Opening Day Rush' are those least convenient for N. American customers 00:00 - 04:00 EST
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I got the first zip file downloaded - can't even access the store page now. But I'm willing to wait. :)
The upgrade download from Adobe worked fine . . .
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In the UK here and I also am having issues with corrupted of broken files. I did dl #1 and the ToC #40 OK but trying others is getting me nowhere and I have tried a few different local times i.e. now 10pm, also 8am and yesterday I tried I think it was around midday.
Seems as mentioned that the server is overloaded but of course the tutorials are very popular and I surmise many of us bought the pre-release so surely it was known the sort of level of demand???
But heh ho, will just have to keep trying................................................I wonder whether ftp would have been better than http???
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Unfortunately >:( the heavy download traffic is the cause of the problems....
BTW we do have a limit on the number of connections (500) - so if you cannot even get to the Store, that is the reason
Probably a more sophisticated way of limit would be needed or simply set the limit quite a bit lower. Now I think everybody is wasting time trying and bandwidth is wasted big time with all the failed downloads. Maybe a different hosting to allow for the needed download performance?
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The best times during 'Opening Day Rush' are those least convenient for N. American customers 00:00 - 04:00 EST
Good, thanks for that intel!
For my compatriots on the other side of the world from the server:
00:00 - 04:00 in North America's EST with DST =
04:00 - 08:00 UTC =
14:00 - 18:00 in Australia's EST
(= 15:00 - 19:00 for Australia's EST with daylight saving - you know who you are, you lucky southerners!)
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(= 15:00 - 19:00 for Australia's EST with daylight saving - you know who you are, you lucky southerners!)
I wish.. have tried downloading File 11 more than a dozen times now.. keep getting errors because I get kicked by the server before the download completes.. currently coming down at a cracking 20.0 KB a second.........
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Numerous incomplete downloads and difficulty connecting to the store on this opening day.
I guess this means sales of the video series is a smashing success. Somewhat disappointed that the store is unable to handle the load. Guess I'll check back in a few days
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Thanks for everyones understanding.
It's simply not feasible to provision our server for peaks such as this. Even the phone company has to offer up busy signals on Mother's Day, and highways get clogged at rush hour.
Michael
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Chris,
I actually have had the opposite problem. I successfully downloaded 1, 2 and 3 together in the wee hours last night. Downloading failed on 4, 5, and 6 repeatedly when downloaded one at a time. To date, the only way I have received good files is to download at least 2 files at a time. Here's a thought: why don't you arrange for some extra bandwidth during times such as this? Even 100% successful, I really don't have 7 hours to download 13 files. To me, this akin to going on a commercial shoot with one underpowered strobe. I love you guys. But, I ordered this 2 months ago and really expect better than to be told to only use 5 % of my internet connection.
Lloyd
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Somewhat disappointed that the store is unable to handle the load. Guess I'll check back in a few days
Yes...but this is an understandable issue. Bandwidth is not something is easily scaled up/down. I don't know the internals of the LuLa store/server but I'm somewhat familiar with various stores backends. LuLa must arrange and setup for an anticipated average download over a period of time...if LuLa jumped the bandwidth it's something that LuLa would have to do for a longer period of time, which costs more. What Mike and Chris try to do is a balancing act...at the front end, there's big demand, yes, success can hurt. After the initial bump, then things settle down and become normalized.
Sorry that this is biting some people (heck, I've not even tried to download anything yet and I'm on the video).
Chris is doing the best he can...but it's the nature of the beast...if LuLa scaled up by a huge amount, the prices would not be in the same ballpark.
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Everybody, just wait a few days before trying to download. I'm quite sure LR4 won't get rancid before next week.
For previous LL videos I've always found quite speedy downloads when I wait a few days.
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Was able to download 1, 2, 3, and 4. 1 & 4 seemed to open fine, but 2 and 3 produce a (error 1 - Operation not permitted.) warning from Archive Utility. Don't know quite what to make of that. i7 27" iMac/ OS 10.6.8.
Then the site locked up, so will try again later in the week.
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FWIW, I downloaded several broken archives with Safari. Being European I can download while most of you are still sleeping, however it didn't resolve.
This morning I tried to get the files via Opera instead of Safari (I never kinda liked its vanilla download manager) and voilà, the archives are being downloaded correctly :)
Time to open remote connection and try to extract those babies on my Mac at home.
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After many failed downloads I guess it's sensible to wait for a few days.
Sending out an email to everyone who has pre-purchased may not have been an optimal strategy.
Http downloads are nasty because they cannot easily be resumed. Perhaps worth considering an ftp site which would allow users to use their store login details to get access to the files. Ftp is a much more robust protocol and copes easily with resuming interrupted downloads. It would certainly save on bandwidth.
It may also be worth looking at hosting Lula on one of the Cloud services which could easily cope with the scaling requirements of this kind of burst traffic. I suggest having a word with Rackspace Cloud Sites hosting as a starting point.
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Http downloads are nasty because they cannot easily be resumed.
Actually there's nothing wrong with HTTP xfers, they are easy resumable. It's all a matter of the special links that are used to let the customers only (you have to log first) download the archives.
FTP would be great but how many people know how to use an FTP client here? 10% 25%?
Let us wait a few days :)
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I have the same problems as others with "corrupted" zip-files. When I check filesizes then I find that the corrputed files are smaller than they are supposed to be. This is probably the reason why other user's files are corrupt too.
The problem with too short/corrupted files will of course make the situation worse as I and others try again and again waisting bandwith on the server.
My guess is that it's a timeout for downloading somewhere, presumably on the server. If that's the case then increasing this limit (to say three hours) then most downloads would succeed and you'd at least get rid of the retries. Other options would be to decrease the number of concurrent downloads to maybe half, and/or removing half the download files until the server can handle the load.
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The store server is still maxed out, but the level of problems is diminishing slowly and denial of entry has diminished - but my suggestion is still to wait out the storm.
Chris
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Chris- a suggestion going forward. Perhaps one of the reasons for the current "problem" is that several segments were made public at once. Some folks probably think they need all 14 segments immediately. Going forward, based on static bandwidth, finite servers, etc., maybe you could release fewer segments at a time, thereby negating the need for someone to "sit" in download mode. Don't know if that might help.
Anyway, if Schewe wore that black shirt throughout the shoot, I can wait for the remaining episodes. ;)
Dave
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good suggestion - but I only released an hour of the Advanced... and I had better get back to editing some more of it :)
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The bandwidth issue is very understandable, but the fact that the failed downloads cannot be resumed is very frustrating, as this will only generate even more waste of bandwidth.
Until I saw this thread, I first thought I might have a hardware problem, and then I was convinced the issue was that my internet connection was bad, so I kept retrying. And in the meantime, I realize that most of the data I did download today went to the trash bin due to corrupt files. :'(
Maybe, an even lower maximum number of connections and an email to the purchasers stating that the server is currently on its knees might help. ;D
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Yes. Not being able to resume downloads is exacerbating the problem enormously - I've beening trying to download files 01 and 02 several times since yesterday (1 at a time!) and each time it's failed after many 10's MB - and each time it has to restart from the beginning, wasting all that used bandwidth.
Is there no other solution? I appreciate you need to protect the download links, but other stores provide protected but resumable links....
Hey ho - just itching to watch the videos! Guess I'd better be patient... ;)
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Is there no other solution?
Yes.
Guess I'd better be patient... ;)
That's it! ;D
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As a long time reader and paying customer of Luminous-Landscape, I've been understanding and willing to put up with a bit of inconvenience on "Opening Day" for previous videos. The value you provide has always been worth the wait.
However, I would like to add my voice to others - probably your greatest fans - and urge you to consider a better strategy to cope with the peak traffic / self-induced DDOS that occurs with the release of a new series. I believe increased competition in the video tutorial market will limit the number of customers who are willing to continue putting up with the current frustration. Surely there are vendors (Amazon S3) that can provide the short-term help you need to provide a better customer experience?
I'm sure Chris and Michael are frustrated by this as much as anyone, but I hope the following anecdote will give you some perspective: whilst unsuccessfully trying to download your videos (paid for - in good faith - over a week ago), I was able to watch a very large number of the free LR4 episodes hosted by Julieanne Kost on Adobe TV. I watched them on my iPad (connected to 3G, so I wasn't even on the same internet connection), with no difficulty whatsoever. As a long-time Lightroom User, I am after the "what's new" / "tips and tricks" of the new version, and I feel I got that from Julieanne. Her presentations were excellent. I was left with the feeling "why have I paid for stuff that I can't even get, when I got this high-quality information for free?"
Obviously I really value the information I get from your videos with Jeff Schewe and other guests, but any unnecessary barriers to me getting the information - especially when there are viable free alternatives - is not encouraging from a business point-of-view.
Please take my comments in the spirit they are intended, that of long-term fan wanting the best for you and your readers/viewers.
-Peter
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As a long time reader and paying customer of Luminous-Landscape, I've been understanding and willing to put up with a bit of inconvenience on "Opening Day" for previous videos. The value you provide has always been worth the wait.
However, I would like to add my voice to others - probably your greatest fans - and urge you to consider a better strategy to cope with the peak traffic / self-induced DDOS that occurs with the release of a new series. I believe increased competition in the video tutorial market will limit the number of customers who are willing to continue putting up with the current frustration. Surely there are vendors (Amazon S3) that can provide the short-term help you need to provide a better customer experience?
I'm sure Chris and Michael are frustrated by this as much as anyone, but I hope the following anecdote will give you some perspective: whilst unsuccessfully trying to download your videos (paid for - in good faith - over a week ago), I was able to watch a very large number of the free LR4 episodes hosted by Julieanne Kost on Adobe TV. I watched them on my iPad (connected to 3G, so I wasn't even on the same internet connection), with no difficulty whatsoever. As a long-time Lightroom User, I am after the "what's new" / "tips and tricks" of the new version, and I feel I got that from Julieanne. Her presentations were excellent. I was left with the feeling "why have I paid for stuff that I can't even get, when I got this high-quality information for free?"
Obviously I really value the information I get from your videos with Jeff Schewe and other guests, but any unnecessary barriers to me getting the information - especially when there are viable free alternatives - is not encouraging from a business point-of-view.
Please take my comments in the spirit they are intended, that of long-term fan wanting the best for you and your readers/viewers.
-Peter
Thanks for a sound & reasoned complaint. We take it quite seriously and obviously are looking into alternatives. The current situation is unacceptable to all.
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Maybe dribble them out one at a time, one or two a week. And as most folks probably watch them on something less than a 60" TV, drop them down to the next lowest resolution. Myself, the content is more important than the eye candy(Jeff's shirts notwithstanding).
Speaking of Jeff, it's rare to get such in-depth knowledge straight from the horse's mouth. And at a bargain rate to boot, well worth waiting a bit longer.
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Speaking of Jeff, it's rare to get such in-depth knowledge straight from the horse's mouth.
So...you calling me a horse?
Just kidding...
Yes, none of us are pleased with the current delivery. Heck, even I can't download the damn videos. So the problem is not related to relative importance (otherwise my log in would go to the head of the line :~)
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Yes, none of us are pleased with the current delivery. Heck, even I can't download the damn videos. So the problem is not related to relative importance (otherwise my log in would go to the head of the line :~)
Jeff,
It's taking Chris a good bit of extra time to colorize all your black shirts on your special customized set of videos. ;D
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Since we're talking personal things in the videos like shirts, I'll add that Jeff has an especially good trim job on his beard. It's very flattering.
The videos are terrific so far. Thanks, and I'm looking forward to the rest.
Tom
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Just by way of a little feedback from this side of the pond ;)
Last night I tried again to get #3 zip and it took hours as it was like sipping through a very narrow straw the dl speed was about 19kbps but it did complete overnight. FWIW and I do appreciate the scaling that Adobe have is lilely way different I dl'ed LR4 final version trial (787MB file) and it came through at something like 300kbps !!!!!
Currently, 08:14 hours, trying to get #4 zip and that is coming at the sedate 49.1kbps.
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Currently, 08:14 hours, trying to get #4 zip and that is coming at the sedate 49.1kbps.
Speed demon;-)
I gave up yesterday after various attempts at #1 zip where I could only get 27 kbps.
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Let me add my voice. I've been trying for the past three days to download and I can't get past 45kb speed. This is very frustrating. I was looking forward to learning all about Lightroom 4 before repopulating the new program with my old catalog.
I disagree that quality should be sacrificed. We bought this program with the expectation of good quality. I don't want to see that diminished.
Good luck with finding an answer. Please do it quickly or simply offer refunds.
Best!
Dave
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Good luck with finding an answer. Please do it quickly or simply offer refunds.
To those who wish, refunds are always available - just ask.
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I don't mind waiting for awhile, the software is not going anywhere. I appreciate the time Chris, Michael, and Jeff have put into it and for making a quality product. I also understand how much bandwidth costs and server capacity and for the 99% when it isn't needed makes it unpractical to change everything for the 1%. I just find it entertaining and sad how impatient a few are being, I guess it is a sign of the times and the demand for instant gratification. If it takes a week to get the videos does not mean you cannot try the new version of Lightroom and learn something or just experiment and it too shall be there next week, ready to be used. Not having the videos is not stopping you from processing images the way you used to or just take some images and wait a bit. Just my $0.02 worth.
Alan
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Come on guys...be patient! I go back to VJ-1 and Lula is the best out there in my opinion by a good margin. If you cannot wait, then get your refund as Chris has offered and please move elswere...you don't belong here! Where are you going to get this much personalized quality training videos from the very best and for this price? Hey, I'll wait whatever it takes! Keep up the good work Michael, Jeff and Chris.
Alex
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Yes we will wait but I guess many of us think this problem is solvable. And all this traffic will suggest that Lu-La are able to pay a little more for a better solution.
Personally I can live with a long downloading time (while I do something else) but not with corrupted files forcing you to try many times... :(
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Oh the problem is solvable but it will increase their operating costs, which would then cause a large increase in price of the videos, so would you pay twice as much to get instant gratification? Or would you then complain it was too expensive and go elsewhere. Everything has trade offs. I would rather wait a week or two and get the great deal along with great information.
Alan
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I have to agree with Alan and wait a week or two for the information. I would hazard a guess that none of us really need to have this information right this minute. But we sure would like it, I mean... after all where do you get irreverent humor, vivid colors and usable information that does not put you to sleep at such a low price? The Lula vids are top shelf & well done.
I am in no hurry myself, I have not even downloaded the new software yet. However I do want at some point to get Jeff's take on the new features especially the PV2012.
Cheers,
Warren
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I will be talking to Akamai who specialize in this sort of scalable distribution of content. I expect it will be expensive.
Actually our whole e-commerce, content scaling (direct to iPad or iPhone) and the actual serving need serious overhaul. :-\
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After a frustrating day finally I am able to get a fast download going.
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I have to agree with Alan, Alex, and Warren. LL videos are great and well worth the wait.
I too wish all the impatient complainers would ask for refunds so the rest of us could start downloading the videos. Given the continuing whining, I expect to wait until at least next Wednesday before trying to download the first video. If it downloads slowly, I'll cancel the download and wait another couple of days before trying again. In the past this technique has always given me very fast downloads with zero failures.
Meanwhile, I can play with LR4 itself and try to absorb the good tips that Jeff has been posting in the forum.
Eric
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I have finally succeeded in downloading all 13 zips, albeit at around 50mbs. Just took some patience over three days and staying up a little late. I'm located in southeastern North Carolina in the USA.
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John, congrats...I've finally downloaded all the beginning movies as well.
Good job Chris...sorry that some of you guys had issues.
Would fix it if I could (but it's above my pay grade).
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I got 'em all too---the off-peak time was a bit more convenient for me in Japan.
It took a while, but LR4 isn't going anywhere, and I'll have the weekend to watch. I could usually tell within a few minutes if they would be successful or not by the speed they started downloading at. Anything expected to take more than an hour often failed, so I'd just cancel as soon as I saw that, and try again later.
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I got them all dowloaded...a little slow but worth the wait. Absolutely "no" problems with any corrupted files! Now, I will seat back and enjoy the contents. BTW Jeff...good trim ;D
Keep them coming folks!
Alex
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All downloaded now ;)
I surmise that as the new ones are released they will be 'announced'???
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I found that Firefox worked better than Safari. No idea why that should be, and it could have just been chance ...
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I'm still not able to download one single LR4 file from my account. I use several computers (Mac's and pc's) at different locations, but it doesn't work.
This in spite of LL website now reporting that it should be OK.
I mostly use Firefox. When I try to D/L a file, it predicts to take an hour and ahalf or so. Fine. But every file so far is corrupt after this long download session.
Something must be structurally wrong. I haven't experienced this with any of the prior LL video file over the years.
I'm particularly pissed-off because of the time and bandwidth that I wasted. If my download attempts were rejected at the start, because of the load, as many times as I have tried to get the files now, I would have appreciated that is was busy, but, instead, I had to download files endlessly at nighttime and all, only to find that EVERY FILE was corrupt in the end.
And when this is going to take weeks, the next installments will seemlessly put the next overload upon the server.
If the number of people that bought the series is so huge and uncomparable to earlier tutorial videos (which I hope for the makers), then I reckon that the number of payments must have crashed Paypal in a comparable manner.
I very much like the work of Michael, Jeff and Chris, and I will always be a fan of LL because I learned from you the most, but now I'm irritaded.
Rob
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I am in the process of download right now. The first four were apparently downloaded and extracted correctly , although a lot slower than I would have liked.
This is on a Windows 7 64bit system on a Core i7.
Alan
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I downloaded the last three of the completed segments last night between around 9pm and midnight PST, give or take, with no problems. I just started them and later when I noticed one was done I checked it and then started the next one. They downloaded error free at about 50 Kbps.
Of the 13 videos downloaded over several days I had to re-download 2, and those two were originally downloaded Tuesday afternoon/night during the peak of the problems before I realized what was happening.
FWIW - Mac Snow Leopard, Firefox 10.0.2
Wally