Lol. The trouble begins when you have to start sending stuff in more than once to fix it. And then they want test shots and all sorts of things to "support" your claim. It's just a tiring system.
NOTHING can be worse than the PhaseOne guys..
I agree that Doug is very helpful.
The Phase One Forums is a Mirror of their Service.
I had them Fix my back no problem right now and was quite happy with that service.. But as far as communication, which there is NONE, it's horrible....
It's a shame really as they have a good product.. I just think it is in the Blood to be cold and silent.
I am seriuosly thinking about dumping the MF all together until some one comes out with a satbel all around product and that seems to be Canon at the moment.
Never dealt with any Leaf people nor Hassleblad , But I bet it is not much different.. Boy they hounded me and were there when I was thinking about buying a back...
I stated from the beginning that we were going to be the BETA tester for C-1 4.5 and they said no we have been testing it for a long time.... Yeh Right!
I am sure they never tried it with Canon nor Leica.
Also I was the first one to start posting the cr2 Raw problems as well...
They did not even show up on the Freaking PhaseOne forum until today...
Also someone sure write (Doug/Phase) 4.5 also as that is when it started with me.. I actually do not have 4.5.1 installed.
So people may get a small sense of security and might start shooting back with 4.5 which has the same problem....
Thanks Doug.I vote Doug for president of PhaseOne...
Nothing worse than Silence and not saying anything....
Snook
PS. This is going to be the straw that broke the camels back for sure...
Edited for Carsten...:+}