Topic: LL readers, check this out before puhasing from LL (Read 9724 times)

Sune Wendelboe · « **on:** December 04, 2007, 03:22:47 pm »

Dear LL readers - do check this out before continuing.

If as I you're a frequent reader and have been for several years,and if you're considering testing the relationship with LL by buying from this site - LLVJ or similar - do read the communication below - still unresolved - and still UNREPLIED from LL-shop :-(

Sincerely
Sune Wendelboe

I don't care about the money, but I feel that LL has abused my faith in them.

Michael ?

Date: Wed, 28 Nov 2007

Hi.

As I'm sure you remember I complained about the purchase as below.

I'm still locked out from downloading my files from your web pages all though I can see the amount has been withdrawm from my bank account.
I'm sure this small matter is a mistake, otherwise I will of course take things further, not with you but with your internet banking providers. I fully expect you to resolve this matter within 48 hours.

Quote from my bank account:

"deleted for this forum post"

Sincerely
Sune Wendelboe
www.globalphotograpic.net
- Still a frequent reader
________________________________
From: sunewendelboe@hotmail.com
To: customerservice@luminous-landscape.com
Subject: Download time out after purchase
Date: Sat, 17 Nov 2007 09:49:03 +0000

Hi.

Last night around 8pm GMT I bought:
Lightroom v.1 + v.1.1 Tutorial, LLVJ 15 COMBO - Hi-Res

at 25$, when I began to download there was a time out after I'd downloaded the two first files.

Now a can't login to my account again, I also didn't receive a receipt for purchasing. I could've misspelled the mailadresse when I created the account at time of purchase.

The purchase was done using a VISA card, details are:

Sune Wendelboe
Primulavej 7
Frederikssund
3600
Denmark

Company: globalphotographic.net

bob mccarthy · « **Reply #1 on:** December 04, 2007, 03:37:31 pm »

Don't know what the problem is, but I've been buying from them for a few years now (DVD - LL), and have made a download purchase of the camera to print videos.

Use a few cell phone minutes and call them. Who knows what the problem is, but they will surely make it right.

Raking them over the coals publicly is not a nice thing to do in my opinion.

Bob

michael · « **Reply #2 on:** December 04, 2007, 05:38:19 pm »

What do you mean, "Money has been withdrawn from my back account"?

We do no such thing. We only accept credit cards.

Have you written to customer service? What was their reply?

Dozens of people a day, day in a day out, year after year purchase DVDs, downloads, books, prints , portfolios and seminars from our site. We have many thousands of satisfied customers, and when someone is not happy we immediately try and solve the problem or refund their money.

Seems to me like you either aren't sure what you're doing or are simply a shit disturber.

Contact us in the normal manner and we'll solve your problem, if indeed there is one.

Michael

Kagetsu · « **Reply #3 on:** December 04, 2007, 05:39:20 pm »

Deleted. Sorry Michael.

Christopher Sanderson · « **Reply #4 on:** December 04, 2007, 11:11:12 pm »

Hi Sune

I can see your purchase in our webstore and also the fact that you have never logged in to download it...

I do not have access to your password, but the registered email for your account is
amin@globalphotographic.net.

We have replied to your email to that address, so if it was incorrect, that would account for the fact that you have not received a reply.

Try logging in with that address and download your files. You always have the option of revising your email address once you have logged in.

Please let us know if you have further problems

Kind regards,

Luminous Landscape Customer Service

Christopher Sanderson · « **Reply #5 on:** December 04, 2007, 11:15:43 pm »

And this email I just received:

Quote

This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

amin@globalphotographic.net

Technical details of permanent failure:
PERM_FAILURE: SMTP Error (state 16): 554 delivery error: dd This user doesn't have a globalphotographic.net account (amin@globalphotographic.net)
- mta121.biz.mail.mud.yahoo.com

Perhaps you may care to edit the word 'Fraud' from the title of your thread and replace it with the word 'typo'

Andy M · « **Reply #6 on:** December 05, 2007, 12:33:27 am »

Possibly try: admin@globalphotographic.net ?

Schewe · « **Reply #7 on:** December 05, 2007, 01:27:22 am »

Quote

I could've misspelled the mailadresse when I created the account at time of purchase.
[a href=\"index.php?act=findpost&pid=158211\"][{POST_SNAPBACK}][/a]

So, you figure that might just be a little problem here? You MIGHT have misspelled the email address when you ordered? And, you are surprised that you might not have received an email answer in reply?

DOH....

You sure gotta a set of balls on you....

Jonathan Wienke · « **Reply #8 on:** December 05, 2007, 01:31:33 am »

I think Sune forgot to add the correct option in the topic subtitle:

User Error

Sune Wendelboe · « **Reply #9 on:** December 05, 2007, 02:20:33 am »

This evening I've been contacted by the customer service, and they've resolved the matter.

Sune

Marlyn · « **Reply #10 on:** December 05, 2007, 06:15:34 am »

Most common IT support category applies: PEBKAC

Disapointing someone would choose to ridicule what I've found to be excellent service (as a rampant buyer of most things off this site !) without thinking it through a bit more.

shootergirl · « **Reply #11 on:** December 05, 2007, 07:50:12 am »

Quote

This evening I've been contacted by the customer service, and they've resolved the matter.
Sune
[a href=\"index.php?act=findpost&pid=158338\"][{POST_SNAPBACK}][/a]

I really hate to fuel the fire, but I think that Michael and Chris deserve a better response than this in this thread. I think an apology is in order. I have had nothing but good experiences in dealing with this site and I hate to see someone use the word "fraud" when the problem was apparently due to their own error.

Just my 2¢. Well, with the value of the American dollar the way it is, maybe it's down to 1¢ now.

Donna

Craig Arnold · « **Reply #12 on:** December 05, 2007, 08:16:18 am »

It's certainly possible for anyone to get on their high-horse and complain.

But once you realise that it was your own fault you climb off your high-horse and apologise properly.

At a minimum that's what any decent person would do; to stop short of that is to behave like a sulking child.

But the world is full of such people. *shrug*

ashdavid · « **Reply #13 on:** December 05, 2007, 09:24:22 am »

Quote

It's certainly possible for anyone to get on their high-horse and complain.

But once you realise that it was your own fault you climb off your high-horse and apologise properly.

At a minimum that's what any decent person would do; to stop short of that is to behave like a sulking child.

But the world is full of such people. *shrug*
[a href=\"index.php?act=findpost&pid=158377\"][{POST_SNAPBACK}][/a]

Yeah but.... some people feel it is there right to shift the blame onto others. A good well thought out apology is in order if it were me, but....

Mort54 · « **Reply #14 on:** December 05, 2007, 10:54:04 am »

Quote

This evening I've been contacted by the customer service, and they've resolved the matter.
Sune

Maybe a public apology would be in order, since it seems the error was on your part.

djgarcia · « **Reply #15 on:** December 05, 2007, 01:01:39 pm »

I think public flogging might be appropriate ...

bob mccarthy · « **Reply #16 on:** December 05, 2007, 02:38:01 pm »

Geezzz, you guys are piling on so hard

I'm feeling sorry for the perp..

For those who don't watch American crime dramas

The term perp walk is an American slang term which refers to the police practice of intentionally parading an arrested suspect (or "perp", short for "alleged perpetrator") through a public place so that the media may observe and record the event. The suspect is typically handcuffed or otherwise restrained, and is often dressed in prison garb.

Bob

ErikKaffehr · « **Reply #17 on:** December 05, 2007, 03:13:57 pm »

Second that!

Erik

Quote

I really hate to fuel the fire, but I think that Michael and Chris deserve a better response than this in this thread. I think an apology is in order. I have had nothing but good experiences in dealing with this site and I hate to see someone use the word "fraud" when the problem was apparently due to their own error.

Just my 2¢. Well, with the value of the American dollar the way it is, maybe it's down to 1¢ now.

Donna
[a href=\"index.php?act=findpost&pid=158371\"][{POST_SNAPBACK}][/a]

thomas517 · « **Reply #18 on:** December 05, 2007, 04:20:22 pm »

Quote

Second that!

Erik
[a href=\"index.php?act=findpost&pid=158477\"][{POST_SNAPBACK}][/a]

Sune,
Maybe it's time you switch to DE-CAF,you do drink coffee don't you?
Yes,An apology is in order.
Michael and the LL staff, are always on top of correcting any issue/problems that might arise...even when it's from user error.

Thomas

Don Libby · « **Reply #19 on:** December 05, 2007, 05:00:08 pm »

It never ceases to amaze me who those same individuals that bitch and complain about things run for the shadows once the light of truth has been turned on ….

If you are man/woman enough to post a message accusing fraud then you should have an equal amount of hutpitz to say you’re wrong and apologize (DAM IT!)

don

Author Topic: LL readers, check this out before puhasing from LL (Read 9724 times)