Two things went wrong here: and the first caused the second.
1. The OP should have investigated further before making his problem public, which could have been done in less than a minute via email to LL. The OP is at fault for making something public, which should not have been. It should have been sorted between him/her and LL.
2. Everyone else has taken the opportunity and dished out on him/her to such an extent that I doubt he/she will be back. Even if it is their fault [and it appears it is]
it is it is too easy on the internet for people to poke criticism both ways from the safety of their keyboard with little thought to the persons they are critiising in a public space.
I hope the OP learnt their lesson and I hope they enjoy their purchase and download from a great resource.
Edit - its probably best for all the parties concerened if this thread is deleted so the OP can move on since the issue has clearly been resolved.
