Can't import from iPhone

[Slobodan Blagojevic]

Suddenly, from a week or so ago.

LR Classic (on Mac) has initially very hard time displaying previews from iPhone, some are displayed randomly, others grayed out...

Selecting one or several, the result is the same: the import progress bar appears (but doesn't move) and the central part displays "Importing photos" message... but nothing happens. It stays like that frozen for many minutes, until I manually cancel the import.

iMac OS: Sequoia 15.1.1

iPhone OS: 18.1.1

[fdisilvestro]

It hapens on Windows too. I cannot tell if it was the IOS upgrade or LR upgrade, but shomething is wrong. I tried resetting the location & privacy settings on the iphone to factory default and it started working, but not issue free. The annoying part was then customize the permissions for every app.


Also, make sure that itunes is not running (if you have it)

[Slobodan Blagojevic]

Thanks, Frank!

Anyone else has the same problem?

[Kwraber]

Try importing and selecting unmodified, especially if you are shooting RAWS,  I export from the photos app using unmodified and that preserves the whole file in RAW format.  I import into a folder and put to with all my other older where my lightroom files are stored and then import into LR.  Works like a charm. 

If you are having problems it could also be that your images are going to the cloud and when you export them they need to come done form the cloud and thus if you are doing it over cellular or a poor wifi connection you may get faulty transfers.