Pages: [1]   Go Down

Author Topic: Solved: HP Z3200: Printer Utility does not see the printer  (Read 201 times)

sm906

  • Full Member
  • ***
  • Offline Offline
  • Posts: 126
    • thomas hintze fotografie
Solved: HP Z3200: Printer Utility does not see the printer
« on: April 09, 2022, 09:47:35 am »

Hi folks,

my HP Z3200 had a bit of a holiday, almost 2 years. After bringing it to life again a few days ago everything works fine, except one thing: HP Printer Utility, both the old and the new version(*) do not see the printer in the network, neither on their own nor when trying to do it manually (by IP or hostname). Every other software sees the printer, I can open the printers support page in a web browser using the printers IP and I even can print out of Lightroom.

But, for making a new print profile for a new paper I do need Printer Utility.

Has anybody experienced the same problem and solved it?

Kind regards, Thomas

(*) The "old" printer utility, even the one that comes in the  PU_1.17.0.3.zip file is the 8 year old Printer Utility, even though HP claims it to be from 2019, the new one that is installed by HP_DesignJet_and_PageWide_XL_Installer.exe does not list the HPZ3200 as supported, and won't see the printer as well.

The printer is connected to a workstation running Windows 10 Pro 64 bit, latest OS update.
« Last Edit: April 09, 2022, 10:26:43 am by sm906 »
Logged
nature-architecture-panorama-fineart
Web hintze-photo.com | YT youtube.com/c/rawakademie

sm906

  • Full Member
  • ***
  • Offline Offline
  • Posts: 126
    • thomas hintze fotografie
Solved: HP Z3200: Printer Utility does not see the printer
« Reply #1 on: April 09, 2022, 10:26:17 am »

Problem solved.

Reinstalling the "old" HP Utility (dated 2014) and restarting the computer let the software see the printer again.

Kind regeards, Thomas
Logged
nature-architecture-panorama-fineart
Web hintze-photo.com | YT youtube.com/c/rawakademie
Pages: [1]   Go Up