Luminous Landscape Forum

Raw & Post Processing, Printing => Printing: Printers, Papers and Inks => Topic started by: sm906 on April 09, 2022, 09:47:35 am

Title: Solved: HP Z3200: Printer Utility does not see the printer
Post by: sm906 on April 09, 2022, 09:47:35 am
Hi folks,

my HP Z3200 had a bit of a holiday, almost 2 years. After bringing it to life again a few days ago everything works fine, except one thing: HP Printer Utility, both the old and the new version(*) do not see the printer in the network, neither on their own nor when trying to do it manually (by IP or hostname). Every other software sees the printer, I can open the printers support page in a web browser using the printers IP and I even can print out of Lightroom.

But, for making a new print profile for a new paper I do need Printer Utility.

Has anybody experienced the same problem and solved it?

Kind regards, Thomas

(*) The "old" printer utility, even the one that comes in the  PU_1.17.0.3.zip file is the 8 year old Printer Utility, even though HP claims it to be from 2019, the new one that is installed by HP_DesignJet_and_PageWide_XL_Installer.exe does not list the HPZ3200 as supported, and won't see the printer as well.

The printer is connected to a workstation running Windows 10 Pro 64 bit, latest OS update.
Title: Solved: HP Z3200: Printer Utility does not see the printer
Post by: sm906 on April 09, 2022, 10:26:17 am
Problem solved.

Reinstalling the "old" HP Utility (dated 2014) and restarting the computer let the software see the printer again.

Kind regeards, Thomas