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Author Topic: Upgrade offer  (Read 680 times)

Rhossydd

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Upgrade offer
« on: September 25, 2021, 05:51:01 am »

I read Phase are offering a free upgrade to 22 if you buy or upgrade 21 now.

Yet another dubious gamble as to whether by buying now you'll pay more than the deals they might offer like last year at release or Black Friday.
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tcphoto1

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Re: Upgrade offer
« Reply #1 on: September 25, 2021, 11:22:09 am »

I will pass, I don't know who is more greedy between Capture One or Adobe. I'll stay with my v12 and wait till my larger clients are comfortable getting back to shooting.
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Rhossydd

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Re: Upgrade offer
« Reply #2 on: September 26, 2021, 04:03:38 am »

I don't know who is more greedy between Capture One or Adobe.
I think Adobe have won that prize. Although until the 22 upgrade pricing is set it may be too soon to say.

CO has a lot going for it, but compared to LR6 it still has some significant omissions for me.
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UnfamiliarLight

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Re: Upgrade offer
« Reply #3 on: September 27, 2021, 04:11:12 pm »

I read Phase are offering a free upgrade to 22 if you buy or upgrade 21 now.

Yet another dubious gamble as to whether by buying now you'll pay more than the deals they might offer like last year at release or Black Friday.

Last time (from 20 to 21) owners of 20 had a better upgrade price once 21 was out than that deal. The buy 21 now get 22 free is meant for new customers. Back a few versions ago they would give free upgrades for any one that bought with in n weeks of release. The trouble was no one knew exactly when the release was coming out. That lead to a lot of annoyed customers and likely meant people would just not buy the current version in the late summer or early fall because it was too much of a gamble.

Now they declare buy now and you get the new version. It's clear. No one has to guess when they can buy. This is just not an upgrade plan for existing users so those of us that are should just ignore it until they have an upgrade price ready for us.
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Rhossydd

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Re: Upgrade offer
« Reply #4 on: September 27, 2021, 04:30:23 pm »

This is just not an upgrade plan for existing users
That's not the way it's worded. It mentions how upgrades are regarded in the small print.

But as you say "owners of 20 had a better upgrade price once 21 was out than that deal" and that changed later too.
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Ferp

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Re: Upgrade offer
« Reply #5 on: September 27, 2021, 07:40:43 pm »

There is nothing unusual in the current offer.  Towards the end of each year a new version of C1 is released.  As that date approaches a "free upgrade to the next version if you buy now" offer is announced.  I guess it's needed to stop sales drying up, and may even get a few buyers across the line. 

This offer tells us nothing about what the upgrade price for existing users will be.  It tells us nothing about whether C1's reprehensible behavior last year will be repeated, when different discounts were offered at different times, and loyal customers who opted to buy a pre-release upgrade sight unseen didn't get the best deal.  See here for the best comment that I saw:   https://www.bythom.com/newsviews/capture-one-pricing.html

You can't treat loyal customers like that and expect them to stay loyal.

As a result, I won't be jumping in immediately, if at all.  Not this little black duck.  Fool me once, shame on you.  Fool me twice, shame on me.  The fact that these last few upgrades have been pretty minimal and the price for them keeps going up doesn't help either. 

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Rhossydd

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Re: Upgrade offer
« Reply #6 on: September 28, 2021, 03:56:02 am »

The fact that these last few upgrades have been pretty minimal and the price for them keeps going up doesn't help either.
This time they've outlined what they're adding though. Panoramas and HDR will be welcome additions, but possibly far too late.
I'd guess that anyone who uses C1 and has an interest in those features will by now have bought dedicated software for that purpose. Will C1 manage to deliver this functionality at a high enough level ? at their first attempt ? to beat standalones ? I haven't a lot of confidence in that.

If this is all they're adding there will still be holes in the feature set that won't convince new users to buy in.

As Thom hints at, they've got to start getting a more customer friendly update policy (and improve customer service) if they want to continue to be a serious player in the market.


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ronaldnztan

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Re: Upgrade offer
« Reply #7 on: October 12, 2021, 05:18:26 pm »

I agree with many long-time veteran users of C1PRO. I mentioned I've been loyal C1PRO user since their 3.7.8 days, when the "PRO" version was expensively priced almost the same price as the copy of Photoshop version on DVD back then. Anyways....

Depending on what exactly will be "revolutionary" features are added to the forthcoming version 22, I think I am going to remain with version 12.

Capture One Pro should definitely bring back the answer to Tech Support within a business days. This was guaranteed to us "PRO" license users going back years ago.
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kers

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Re: Upgrade offer
« Reply #8 on: October 16, 2021, 11:52:57 am »

I see B&H has a deal : buy the full license C1 v21 for only 180 $ and get the upgrade to v22 for free... ( Till 18th of october!)
That is not too expensive; 18 months of LR and perpetual...

As a LR user, I have seen some very different and better results in skin colour ; but the completely different workflow turned me off.
If i would work with it i would use the collections approach.

But i would like to know the system requirements of v22 for i want to keep working with Macos Mojave 10.14
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Pieter Kers
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Rhossydd

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Re: Upgrade offer
« Reply #9 on: October 16, 2021, 01:12:26 pm »

I see B&H has a deal : buy the full license C1 v21 for only 180 $ and get the upgrade to v22 for free... ( Till 18th of october!)
That's a good deal, the upgrade in the UK from 20 > 21 is now 199. I'd hope that would include a free upgrade to 22 right now, but it's not guaranteed :-(
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