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Author Topic: Upgrade offer  (Read 3896 times)

Rhossydd

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Upgrade offer
« on: September 25, 2021, 05:51:01 am »

I read Phase are offering a free upgrade to 22 if you buy or upgrade 21 now.

Yet another dubious gamble as to whether by buying now you'll pay more than the deals they might offer like last year at release or Black Friday.
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tcphoto1

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Re: Upgrade offer
« Reply #1 on: September 25, 2021, 11:22:09 am »

I will pass, I don't know who is more greedy between Capture One or Adobe. I'll stay with my v12 and wait till my larger clients are comfortable getting back to shooting.
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Rhossydd

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Re: Upgrade offer
« Reply #2 on: September 26, 2021, 04:03:38 am »

I don't know who is more greedy between Capture One or Adobe.
I think Adobe have won that prize. Although until the 22 upgrade pricing is set it may be too soon to say.

CO has a lot going for it, but compared to LR6 it still has some significant omissions for me.
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UnfamiliarLight

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Re: Upgrade offer
« Reply #3 on: September 27, 2021, 04:11:12 pm »

I read Phase are offering a free upgrade to 22 if you buy or upgrade 21 now.

Yet another dubious gamble as to whether by buying now you'll pay more than the deals they might offer like last year at release or Black Friday.

Last time (from 20 to 21) owners of 20 had a better upgrade price once 21 was out than that deal. The buy 21 now get 22 free is meant for new customers. Back a few versions ago they would give free upgrades for any one that bought with in n weeks of release. The trouble was no one knew exactly when the release was coming out. That lead to a lot of annoyed customers and likely meant people would just not buy the current version in the late summer or early fall because it was too much of a gamble.

Now they declare buy now and you get the new version. It's clear. No one has to guess when they can buy. This is just not an upgrade plan for existing users so those of us that are should just ignore it until they have an upgrade price ready for us.
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Rhossydd

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Re: Upgrade offer
« Reply #4 on: September 27, 2021, 04:30:23 pm »

This is just not an upgrade plan for existing users
That's not the way it's worded. It mentions how upgrades are regarded in the small print.

But as you say "owners of 20 had a better upgrade price once 21 was out than that deal" and that changed later too.
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Ferp

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Re: Upgrade offer
« Reply #5 on: September 27, 2021, 07:40:43 pm »

There is nothing unusual in the current offer.  Towards the end of each year a new version of C1 is released.  As that date approaches a "free upgrade to the next version if you buy now" offer is announced.  I guess it's needed to stop sales drying up, and may even get a few buyers across the line. 

This offer tells us nothing about what the upgrade price for existing users will be.  It tells us nothing about whether C1's reprehensible behavior last year will be repeated, when different discounts were offered at different times, and loyal customers who opted to buy a pre-release upgrade sight unseen didn't get the best deal.  See here for the best comment that I saw:   https://www.bythom.com/newsviews/capture-one-pricing.html

You can't treat loyal customers like that and expect them to stay loyal.

As a result, I won't be jumping in immediately, if at all.  Not this little black duck.  Fool me once, shame on you.  Fool me twice, shame on me.  The fact that these last few upgrades have been pretty minimal and the price for them keeps going up doesn't help either. 

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Rhossydd

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Re: Upgrade offer
« Reply #6 on: September 28, 2021, 03:56:02 am »

The fact that these last few upgrades have been pretty minimal and the price for them keeps going up doesn't help either.
This time they've outlined what they're adding though. Panoramas and HDR will be welcome additions, but possibly far too late.
I'd guess that anyone who uses C1 and has an interest in those features will by now have bought dedicated software for that purpose. Will C1 manage to deliver this functionality at a high enough level ? at their first attempt ? to beat standalones ? I haven't a lot of confidence in that.

If this is all they're adding there will still be holes in the feature set that won't convince new users to buy in.

As Thom hints at, they've got to start getting a more customer friendly update policy (and improve customer service) if they want to continue to be a serious player in the market.


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ronaldnztan

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Re: Upgrade offer
« Reply #7 on: October 12, 2021, 05:18:26 pm »

I agree with many long-time veteran users of C1PRO. I mentioned I've been loyal C1PRO user since their 3.7.8 days, when the "PRO" version was expensively priced almost the same price as the copy of Photoshop version on DVD back then. Anyways....

Depending on what exactly will be "revolutionary" features are added to the forthcoming version 22, I think I am going to remain with version 12.

Capture One Pro should definitely bring back the answer to Tech Support within a business days. This was guaranteed to us "PRO" license users going back years ago.
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kers

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Re: Upgrade offer
« Reply #8 on: October 16, 2021, 11:52:57 am »

I see B&H has a deal : buy the full license C1 v21 for only 180 $ and get the upgrade to v22 for free... ( Till 18th of october!)
That is not too expensive; 18 months of LR and perpetual...

As a LR user, I have seen some very different and better results in skin colour ; but the completely different workflow turned me off.
If i would work with it i would use the collections approach.

But i would like to know the system requirements of v22 for i want to keep working with Macos Mojave 10.14
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Rhossydd

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Re: Upgrade offer
« Reply #9 on: October 16, 2021, 01:12:26 pm »

I see B&H has a deal : buy the full license C1 v21 for only 180 $ and get the upgrade to v22 for free... ( Till 18th of october!)
That's a good deal, the upgrade in the UK from 20 > 21 is now 199. I'd hope that would include a free upgrade to 22 right now, but it's not guaranteed :-(
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Malcolm Payne

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Re: Upgrade offer
« Reply #10 on: October 26, 2021, 09:57:38 am »

Looks like Capture One are up to their old tricks again. I've just had an email offering 20% off the pre-upgrade to the December launch of v22, sight unseen, valid to 9th November. The claimed improvements are Panorama Stitching, high dynamic range images with HDR Merging and quick batch adjustments with Auto Rotate.

I'm signed up to their Beta programme so it might be interesting to see what the new version actually brings when the first beta is released, but given that the Black Friday discount last year was greater than the initial 20% pre-release discount, it might be prudent to wait this time. Though I thought David Grover had said in one of his recent webinars that they had learned from last year's pricing debacle and the discontent it had caused.
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Rhossydd

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Re: Upgrade offer
« Reply #11 on: October 26, 2021, 10:32:52 am »

an email offering 20% off the pre-upgrade to the December launch of v22, sight unseen,
To be fair this year it's not completely 'unseen' we have an idea of what's new.
Quote
I'm signed up to their Beta programme so it might be interesting to see what the new version actually brings when the first beta is released,
First Beta not released yet ? but full release in December ? 6 weeks away ? Maybe not everyone that thinks they're a beta tester really is ;-) or they've left it VERY late.
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Malcolm Payne

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Re: Upgrade offer
« Reply #12 on: October 26, 2021, 12:41:10 pm »

Quote
To be fair this year it's not completely 'unseen' we have an idea of what's new.

Fair comment. Though it's not the same as actually getting your hands on a working product, beta or otherwise, before shelling out for what has now become a rather pricey upgrade and with only a small window of opportunity for the discount.

Quote
Maybe not everyone that thinks they're a beta tester really is ;-) or they've left it VERY late

The latter, most likely. I was thinking much the same, but they may have been more tied up than usual at this time of year with the late 14.4.1 update that reinstated the previous export facility. I certainly had beta access to that release, and my account still shows me as signed up to the programme but without any later beta version available than that one. And I have always fully respected the terms of that agreement and haven't done (or said!) anything that might have upset them, to have it withdrawn.  :)
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Rhossydd

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Re: Upgrade offer
« Reply #13 on: October 26, 2021, 01:07:50 pm »

only a small window of opportunity for the discount.
On past experience there'll be better offers, Black Friday, Cyber Monday or a couple of weeks after release.

At current upgrade prices, even with a discount, I want to see something significantly useful before getting the credit card out.
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Ferp

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Re: Upgrade offer
« Reply #14 on: October 26, 2021, 06:11:43 pm »

Are Capture One up to their old tricks again?  Yes and no, it would seem.  FujiRumors reports that you can in fact get 30% off by combining the pre-upgrade 20% offer with the FujiRumors 10% coupon.  That would again suggest that loyal customers once again are not being offered the best deal up front.  But FujiRumors reports that Capture One also said to him that this will be the largest discount offered:

"Capture One wrote me: 'This will be the best opportunity to upgrade to Capture One 22, we will not have a bigger discount' ".

Which does suggest that they recognize the ill-will that last year's antics caused (see my previous post above).  It is hard to see a larger upgrade discount that 30% being offered.
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gazwas

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Re: Upgrade offer
« Reply #15 on: November 02, 2021, 05:47:31 am »

Never again will I upgrade to C1 before release following last years shameful, money grabbing pre-release discount to loyal cash cow customers.

With the lacklustre year of underwhelming updates in version 21 and shocking removal of core features (that were then put back) I will wait to see how these revolutionary features function before upgrading this year.

Capture One need to man up and release the software to try the so called revolutionary new features (even Adobe does that) and offer the discount in the first week or so of release rather than this pathetic yearly nonsense.

Adobe and LR has seriously upped its game and considering its free with PS on the subscription plan I'd consider it a serious alternative to C1. While it won't replace C1 for me, if I have a project that needs HDR or panorama stitching I'll just use LR.

 For the first year since 2008 and the introduction of Capture One Pro, I'm not upgrading and sticking on version 21 for now.
« Last Edit: November 02, 2021, 07:08:20 am by gazwas »
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Rhossydd

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Re: Upgrade offer
« Reply #16 on: November 10, 2021, 01:53:24 am »

"Capture One wrote me: 'This will be the best opportunity to upgrade to Capture One 22, we will not have a bigger discount' ".
This is rather daft thing to write. What trust in Phase people had will evaporate if they do offer a better discount at some time in the future and last year's upgrade experience tested a lot of loyalty.
At 160 in the UK for an upgrade, it's starting to price itself out of the market* when the upgrade cost is 30% more than Adobe's photographers plan that has not only Lightroom, but also Photoshop included too. lacklustre 'catch up' upgrades shouldn't cost more than the competitor's full product package.


*Sure there will always be a small loyal market of long time, heavily invested users, but whether they can support CO going forward seems dubious if more cost conscious users drift away.
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Ray Harrison

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Re: Upgrade offer
« Reply #17 on: November 10, 2021, 04:00:23 pm »

Yes, Adobe will always be able to offer their product more cheaply than Capture One (the company) based on their scale and diversity of revenue sources. If people's value equation is just cost, then for sure, there are cheaper options out there. And because Capture One offers both kinds of licenses (the single version "perpetual" or subscription) they're caught in the cycle of the expectation of delivering "significant features" (whatever those are) for people who buy the "perpetual" version. You wouldn't know it from this subforum on LuLa, but there are actually people like me who like and enjoy the software and it's not just "long time, heavily invested users".  :) 

I'm thankful that Lightroom isn't the only game in town. Don't get me wrong, it's nice high quality software and it's straight forward to use but I'd choose Capture One every day. I use Photoshop fairly frequently and occasionally crack open LR to see what they've done, but in the grand scheme of annual photography costs, the yearly C1 subscription is pretty minimal from my perspective. And yes, I hear you, last year's fiasco was silly and avoidable. It's quite obvious they haven't recovered from it.
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Roscolo

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Re: Upgrade offer
« Reply #18 on: November 11, 2021, 09:57:39 pm »

Yes, Adobe will always be able to offer their product more cheaply than Capture One (the company) based on their scale and diversity of revenue sources. If people's value equation is just cost, then for sure, there are cheaper options out there. And because Capture One offers both kinds of licenses (the single version "perpetual" or subscription) they're caught in the cycle of the expectation of delivering "significant features" (whatever those are) for people who buy the "perpetual" version. You wouldn't know it from this subforum on LuLa, but there are actually people like me who like and enjoy the software and it's not just "long time, heavily invested users".  :) 

I'm thankful that Lightroom isn't the only game in town. Don't get me wrong, it's nice high quality software and it's straight forward to use but I'd choose Capture One every day. I use Photoshop fairly frequently and occasionally crack open LR to see what they've done, but in the grand scheme of annual photography costs, the yearly C1 subscription is pretty minimal from my perspective. And yes, I hear you, last year's fiasco was silly and avoidable. It's quite obvious they haven't recovered from it.

Yes, exactly. Everything you just said. There are some who seem to think Capture One is a competitor to Photoshop and / or Lightroom. What? These are 3 different tools I (and I believe most of us) use for different tasks. I use the Pro version of Capture One and don't even think about the cost of each new version. The entire REASONABLE cost of an upgrade to a new version is easily paid for with just a fraction of what is earned from just one job on which I use it. And I very much like that Capture One still sells the software and you can buy it outright, and if you don't need to upgrade, you don't have to. TO ME that is a better model than the monthly subscription. But Capture One offers both, so pick the one that works for you.
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Rhossydd

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Re: Upgrade offer
« Reply #19 on: November 22, 2021, 07:39:14 am »

Looks like they were honest about the first discount not being bettered.
The Black Friday "deal" is only for subscriptions and style packs, nothing for upgrades to perpetual licences.

That means I can get two years of Adobe's photo plan with Lightroom and Photoshop for the 80% of the price of a single(uninspiring) upgrade to CO.

Much as I absolutely loath the concept of subscription software, there's enough new in LR now to be worth the jump now bits of LR6 are breaking.
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