Topic: Lightroom Classic and Photoshop only recognize Epson Profiles (Read 1820 times)

SharonVL · « **on:** August 30, 2021, 03:57:14 pm »

Hello all. I have a new Windows 10 computer. I'm using an Epson SC P800. When I try to print, I can only access Epson icc profiles. I have installed the hahnemule and innova profiles I want to use and they are in the same system 32 folder as the Epson icc profiles but Lightroom and Classic and Photoshop will only show me Epson profiles. I have reinstalled the printer without success. I have used Epson printers for 20 years so I'm not a newbie but this has me scratching my head. I have written Epson support but haven't heard back. Can anyone shed some light?

Thanks, Sharon

SharonVL · « **Reply #1 on:** August 30, 2021, 04:10:09 pm »

Got a response from Epson which shows you the dismal state of their support. They sent me links to five articles that have nothing to do with my question and then asked me to complete a survey about how great their service is.

MDL_SD · « **Reply #2 on:** August 30, 2021, 04:31:28 pm »

Do a search to confirm/get details, but I believe that you need to install the profiles and reboot for them to be shown. If my memory is correct you right click on the profile file and select install, but you should do a search on this.

SharonVL · « **Reply #3 on:** August 30, 2021, 04:37:30 pm »

I have them installed properly according to Epson's directions. I have searched this but I can't find an answer. I guess I will have to call Epson support tomorrow. I have a ton of printing backlogged. It's so frustrating.

Like I said I have used Epson printers for 20 years and I have had multiple new computers during that time. This is the first time I've had this issue. It may be something simple, I hope so.

Sharon

digitaldog · « **Reply #4 on:** August 30, 2021, 05:09:52 pm »

Can you upload a questionable profile for analysis?

SharonVL · « **Reply #5 on:** August 30, 2021, 05:23:31 pm »

I uploaded to google drive here - https://drive.google.com/drive/folders/1DlQsZEnIam0GB5xZalYcOSFsY4AVGmMk?usp=sharing

Thanks, Sharon

digitaldog · « **Reply #6 on:** August 30, 2021, 07:09:15 pm »

Quote from: SharonVL on August 30, 2021, 05:23:31 pm

I uploaded to google drive here - https://drive.google.com/drive/folders/1DlQsZEnIam0GB5xZalYcOSFsY4AVGmMk?usp=sharing

Thanks, Sharon

Can't download. It says I'll get an email after a request to do so, nothing.

SharonVL · « **Reply #7 on:** August 30, 2021, 07:49:06 pm »

Hmm. It won't let me upload the file here. I could email it to you if you trusted that. But I don't blame you if you don't.

digitaldog · « **Reply #8 on:** August 30, 2021, 07:58:11 pm »

Quote from: SharonVL on August 30, 2021, 07:49:06 pm

Hmm. It won't let me upload the file here. I could email it to you if you trusted that. But I don't blame you if you don't.

Dropbox, iCloud?

SharonVL · « **Reply #9 on:** August 30, 2021, 08:03:37 pm »

Here is dropbox - https://www.dropbox.com/sh/myahyp700e856ky/AAAojJJ_8cV43YVmzXzGujz4a?dl=0

digitaldog · « **Reply #10 on:** August 30, 2021, 08:27:25 pm »

Profile shows up for me (Mac OS), no problem. Gotta be something on your end.
You did a "Right Click" on it, selected "Install Profile"?

SharonVL · « **Reply #11 on:** August 30, 2021, 08:32:00 pm »

Yes. And it shows it's installed in the correct folder. I have never had this issue before.

SharonVL · « **Reply #12 on:** August 30, 2021, 08:33:49 pm »

I get the same behavior in lightroom and photoshop.

digitaldog · « **Reply #13 on:** August 30, 2021, 08:35:27 pm »

Quote from: SharonVL on August 30, 2021, 08:33:49 pm

I get the same behavior in lightroom and photoshop.

Its not the profile as far as I can see on this end. Some Win issue? Don't know.

SharonVL · « **Reply #14 on:** August 30, 2021, 08:37:14 pm »

I told Epson I would talk to Adobe tomorrow but I have a feeling it's in the driver with the latest Windows or something. Thanks for your help, Andrew. I'll report back when I get it resolved.

digitaldog · « **Reply #15 on:** August 30, 2021, 08:40:57 pm »

Got nothing to do with the print driver. The profile should show up in Photoshop and it does here. I see it in “Convert to Profile” and can convert.

SharonVL · « **Reply #16 on:** August 30, 2021, 09:16:03 pm »

Ok thanks. I will talk to Adobe and then my computer builder if needed.

mcbroomf · « **Reply #17 on:** August 30, 2021, 09:22:03 pm »

I know you've done this plenty of times Sharon, but have you 3x checked the profiles are in the color sub dir and were not dropped into drivers for example? It's happened to me with a twitchy mouse finger.

Do you have another way to print outside of Adobe? Qimage for example?

Mike

Fred Salamon · « **Reply #18 on:** August 31, 2021, 12:43:23 am »

In Lightroom Classic, select soft proofing, click on the list of profiles. Then select Other, a window should open and list all the profiles available. Make sure that the profiles you want to use are checked otherwise they will not appear in the popup window.

digitaldog · « **Reply #19 on:** August 31, 2021, 09:28:00 am »

If the ICC profiles don’t show up in Photoshops “Convert to profile” they’re not gonna show up in Lightroom.

Author Topic: Lightroom Classic and Photoshop only recognize Epson Profiles (Read 1820 times)