I don't know, if the OP or anyone knows this, but several years ago, circa C1PRO 2020, the Phase One that we know and love was split into hardware and software entities. I have been using C1PRO since version 3.7.8 (December 2008) to know that PRO license are guaranteed response times within 1-2 business days. That was really good. I've updated to each new version on day-one release knowing there would be unresolved bugs, etc. Back then, I used to be super-excited to help BETA test versions.
Since these changes and when 2020 was released, although I am still on the list for BETA-testing, I look at the meh-features and no longer participate. I've purposefully remained with version 12 as a form of protest.
I digress. Needless to say, I certainly do not like the new changes within Phase One and not-at-all pleased with the so-called "support." Let's not go into why-on-earth they changed the user-to-user forum?!?!?!
The new one is horrible, using the popular zendesk backend or something like that.
With the current global pandemic being our "current normal," so this this abysmal Customer/Tech Support for us C1PRO users our new normal. I refuse to jump ship to LR/ACR. Their RAW image quality is horrendous and even version 12 has been the sweet spot for my needs.