I want to move my main installation of Lightroom 6 to a new computer, both Windows 10.
I also have a copy on my Win 7 laptop.
I can’t activate the new copy because there are already two installations (old system & laptop).
I can't sign in on either system because of an 'unsupported browser or OS' issue. Although I'm running the latest OS & browser.
I’m unable to deactivate any of the existing installations as neither offer a sign out or deactivate option. My Adobe account doesn’t detail each copy or allow me to remotely deactivate either.
What do I do ? I haven't had this issue before when upgrading.
Adobe chat refers me to the forums, so posted there as well, but someone here might have bumped into this too.
<later>
So Chat referred me to the community support forums, who in turn referred me back to the chat system.
Two hours on Adobe's chat system and I finally get through to the right person that can change my activation count and it gets fixed in a minute.
Rick; If you read this can you please give someone a kick to make this less of a problem. It seems a new issue I haven't had when moving installations in the past, but I won't be the only one that hits this wall and will create further ill will to Adobe and waste a lot of your support staff's time.