Pages: [1]   Go Down

Author Topic: Thank you Adobe for fine support  (Read 868 times)

mtakeda

  • Full Member
  • ***
  • Offline Offline
  • Posts: 176
Thank you Adobe for fine support
« on: June 04, 2021, 06:07:38 am »

I need to compliment their excellent support. I had trouble in updating my Lightroom and end up with Lightroom cloud which is so different from what I used to use and impossible to use. Adobe gave me remort service to untangle my trouble to install classic version. I have never expected this level of support but I was given. It is very refreshing to see this much interest in supporting the customer. I have to give them a big credit. Thank you Adobe.
Logged

RikkFlohr

  • Full Member
  • ***
  • Offline Offline
  • Posts: 203
  • Adobe, Inc. - Photography Products
    • Rikk Flohr's Website
Re: Thank you Adobe for fine support
« Reply #1 on: June 04, 2021, 08:37:59 am »

Thank you for taking the time to post. We don't often get to hear the good stories.
Logged
Rikk Flohr
Quality Engineer Customer Advocate - Photography Products
Adobe

mtakeda

  • Full Member
  • ***
  • Offline Offline
  • Posts: 176
Re: Thank you Adobe for fine support
« Reply #2 on: June 04, 2021, 07:04:59 pm »

I should praise when received good support as I register my complaints whe the support was poor or non existent. I am glad someone fron Adobeis watching this forum , it is encouraging! I take this opportunity to express my opinion on LR. I think it is just too complicated and should be simplified. There are three or four routes to do import the files. There should be only one.
Logged

digitaldog

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 19558
  • Andrew Rodney
    • http://www.digitaldog.net/
Re: Thank you Adobe for fine support
« Reply #3 on: June 04, 2021, 08:57:25 pm »

I take this opportunity to express my opinion on LR. I think it is just too complicated and should be simplified.
Which LR would that be?
And if you think any variation of Lightroom is too complicated, have you looked at Photoshop?  ;D
Logged
Author “Color Management for Photographers" & "Photoshop CC Color Management" on pluralsight.com

mtakeda

  • Full Member
  • ***
  • Offline Offline
  • Posts: 176
Re: Thank you Adobe for fine support
« Reply #4 on: June 05, 2021, 12:46:56 am »

I am talking about the latest Lightroom classics.
Logged

mtakeda

  • Full Member
  • ***
  • Offline Offline
  • Posts: 176
Re: Thank you Adobe for fine support
« Reply #5 on: June 05, 2021, 12:49:02 am »

I do not think I ave guts to come close to PS. I rely more on Capture One  although their customer Suppot has a lot to desire.
Logged

Rhossydd

  • Sr. Member
  • ****
  • Online Online
  • Posts: 3251
    • http://www.paulholman.com
Re: Thank you Adobe for fine support
« Reply #6 on: June 05, 2021, 05:28:16 am »

I think it is just too complicated and should be simplified.
Absolutely not. LR is just fine as it is, learn to use it fully, then you'll appreciate it's potential and why "simplifying" it is a very bad idea.
Logged

Martin Kristiansen

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 1527
    • Martin Kristiansen
Re: Thank you Adobe for fine support
« Reply #7 on: June 05, 2021, 08:16:25 am »

Having options results in complications. I prefer the options thank you very much.
Logged
Commercial photography is 10% inspiration and 90% moving furniture around.

digitaldog

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 19558
  • Andrew Rodney
    • http://www.digitaldog.net/
Re: Thank you Adobe for fine support
« Reply #8 on: June 05, 2021, 08:40:40 am »

I am talking about the latest Lightroom classics.
“The difference between the almost right word and the right word is really a large matter. ‘tis the difference between the lightning bug and the lightning.” - Mark Twain
Logged
Author “Color Management for Photographers" & "Photoshop CC Color Management" on pluralsight.com
Pages: [1]   Go Up