I recently bought a Mac Mini with Big Sur installed. This one has the Mac M1 chip.
I downloaded the X-Rite i1 Pro Software on their site and got an error message that it couldn’t install.
I emailed X-Rite support and the guy sent me the link and he said it was on the website and that it will work. It installed but when opening to use ( with the spectro plugged in of course ) I get an Apple error that this software is software is incompatible with Current OS.
So, I keep writing back to XRite support tech who wrote me before and after a week he still won’t answer my follow up emails. I’m sending him all the error code Apple sent me.
Does anyone have experience with this kind of thing with X-Rite, Big Sur and the M1 chip Mac?
And does anyone know what my next step should be? Do they have a phone number to call ?
I’ve been using this set up for years on all my computers to profile media and displays and have never had issues, so never had experience dealing with these people. I do know their documentation has always been strange, but it always worked so I never worred too much.
John