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Author Topic: Official Phase One forum has been replaced - currently not a proper replacement  (Read 1174 times)

UnfamiliarLight

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At the moment the new forum for Capture One (https://support.captureone.com/hc/en-us/community/topics) does not support seeing which topics have new content and viewing the next unread comment for a given thread. :(

I sure hope that this forum becomes more active if they don't fix their forum.  :)
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DP

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At the moment the new forum for Capture One (https://support.captureone.com/hc/en-us/community/topics) does not support seeing which topics have new content and viewing the next unread comment for a given thread. :(

I sure hope that this forum becomes more active if they don't fix their forum.  :)

I was almost scared that https://forum.phaseone.com/En/index.php got screwed... but no - it still there and looks way better than P1's new excercise

Oops, they replaced it !!! Damn ... what a stupid idea  >:(
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IanSeward

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I was almost scared that https://forum.phaseone.com/En/index.php got screwed... but no - it still there and looks way better than P1's new excercise

Oops, they replaced it !!! Damn ... what a stupid idea  >:(

The hardware and software businesses have been split into separate business units.  Still under the same parent as far as I know. 

Previously they benefited greatly from the extensive support framework that a hardware business like PhaseOne required.  The software guys now need to bear all of their own support costs (rightly so) and only time will tell if they are up to the job. Splitting a company into separate business units is usually positive as management can focus solely on their own business / needs.

A lot will depend on how important they believe support to be to their business success. The support issues raised by their upgrade pricing for the C20 launch appeared to overwhelm there new support system with support people actually saying the delays were caused by this issue. Full marks for transparency.

At present, support and user forums are not looking great but it is early days.  Capture One management need to get a firm grip on the situation quickly. Any company needs to do this but particularly one that positions  itself at the top end of the market on price.

The other obvious aspect to consider is that splitting a company into separate business units is a precursor to selling the businesses. I would guess there are some people on this forum with first hand experience, I know I have :-)

Capture One staff live in interesting times :-) Best wishes to them.


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BernardLanguillier

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The hardware and software businesses have been split into separate business units.  Still under the same parent as far as I know. 

Previously they benefited greatly from the extensive support framework that a hardware business like PhaseOne required.  The software guys now need to bear all of their own support costs (rightly so) and only time will tell if they are up to the job. Splitting a company into separate business units is usually positive as management can focus solely on their own business / needs.

One frequent reason for splitting a business in 2 parts is in order to be able to sell part of the business. ;)

Cheers,
Bernard

DP

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The software guys now need to bear all of their own support costs (rightly so) and only time will tell if they are up to the job.

so how much hardware guys are going to pay to software guys (CaptureOne) to make their raw files usable ;D ;D ;D ?
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David Toose

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This new forum is truly appalling!  It starts with being unable to be read and goes downhill fast from there.  Colour scheme is a disgrace.
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benoit@benoitmalphettes.com

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indeed a very poor replacement

tomrock

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I hate to say it, but I agree -- the new C1 forum is not good.
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