Pages: [1]   Go Down

Author Topic: Unable to access LuLa from Tapatalk platform / app (iOS at least)  (Read 1112 times)

vikcious

  • Jr. Member
  • **
  • Offline Offline
  • Posts: 59

Hi there,

It seems that something has changed about a week ago at LuLa because ever since I haven't been able to access the forum via my mobile (iPhone) via Tapatalk application. Please find attached the error messages I got while trying to connect to a thread.
To me it looks like the LuLa is running an outdated tapatalk plugin version "sm-2a_4.2.9" while the current one is "sm-2a_4.5.2". I hope you could fix this asap.

Looking forward for your reply.

Thanks,
Victor
Logged
|| One screw-up is a mistake, two screw-ups is a trend, three screw-ups is a style ||

Scott Hein

  • Newbie
  • *
  • Offline Offline
  • Posts: 33
    • Hein Natural History Photography
Re: Unable to access LuLa from Tapatalk platform / app (iOS at least)
« Reply #1 on: April 12, 2019, 06:16:51 pm »

I have been experiencing the same problem on Andriod.  However, LL now appears to have disappeared completey from Tapatalk.  Hopefully this is a short-term situation and not permanent!

-Scott
Logged

GreggP

  • Full Member
  • ***
  • Offline Offline
  • Posts: 101
Re: Unable to access LuLa from Tapatalk platform / app (iOS at least)
« Reply #2 on: April 13, 2019, 03:48:01 pm »

I have been experiencing the same problem on Andriod.  However, LL now appears to have disappeared completey from Tapatalk.  Hopefully this is a short-term situation and not permanent!

-Scott

same here (Android phone)

Chris Batt

  • Administrator
  • Sr. Member
  • *****
  • Offline Offline
  • Posts: 281
Re: Unable to access LuLa from Tapatalk platform / app (iOS at least)
« Reply #3 on: April 13, 2019, 05:44:07 pm »

We will be updating our system to restore compatibility with Tapatalk within the hour. Please try again after further confirmation and we will sort out the interruption.
Logged
Webmaster, The Luminous Landscape

GreggP

  • Full Member
  • ***
  • Offline Offline
  • Posts: 101
Re: Unable to access LuLa from Tapatalk platform / app (iOS at least)
« Reply #4 on: April 15, 2019, 10:31:50 am »

We will be updating our system to restore compatibility with Tapatalk within the hour. Please try again after further confirmation and we will sort out the interruption.

Still not working for me on Android.

vikcious

  • Jr. Member
  • **
  • Offline Offline
  • Posts: 59
Re: Unable to access LuLa from Tapatalk platform / app (iOS at least)
« Reply #5 on: April 17, 2019, 01:25:50 am »

We will be updating our system to restore compatibility with Tapatalk within the hour. Please try again after further confirmation and we will sort out the interruption.

4 days later and the situations hasn't changed! :(
Logged
|| One screw-up is a mistake, two screw-ups is a trend, three screw-ups is a style ||

vikcious

  • Jr. Member
  • **
  • Offline Offline
  • Posts: 59
Re: Unable to access LuLa from Tapatalk platform / app (iOS at least)
« Reply #6 on: April 23, 2019, 03:25:07 am »

We will be updating our system to restore compatibility with Tapatalk within the hour. Please try again after further confirmation and we will sort out the interruption.

Hi Chris. Looks like 10 days after your announced changes to the site we're still stuck with bugs. Not the one I have initially announced but a new one that make trying to access LuLa's forums from Tapatalk useless.
I am paying user of LuLa's, I have even rasief a ticket via email that was never answered and still the broken site functionality is there! Please enlighten me how should I treat this kind of ignorance?! 😔😔😔
Logged
|| One screw-up is a mistake, two screw-ups is a trend, three screw-ups is a style ||

josh.reichmann

  • Full Member
  • ***
  • Offline Offline
  • Posts: 131
Re: Unable to access LuLa from Tapatalk platform / app (iOS at least)
« Reply #7 on: April 23, 2019, 06:48:24 am »

Hi Chris. Looks like 10 days after your announced changes to the site we're still stuck with bugs. Not the one I have initially announced but a new one that make trying to access LuLa's forums from Tapatalk useless.
I am paying user of LuLa's, I have even rasief a ticket via email that was never answered and still the broken site functionality is there! Please enlighten me how should I treat this kind of ignorance?! 😔😔😔

Chris is working over time on multiple catch-up issues born of this large migration of the site and separate one of the forum itself.

Many of the (temp) issues are due to the reasonable unknowns presented in such a move, others are a bi-product of messy code designed by the outgoing team, which we are cleaning up and encountering now while the site undergoes this stress test.

All of this considered, Chris is doing a truly stellar job and we should all be grateful that he and the team are keeping us in such good shape while these bugs are put to rest.

It is a 20 year old site (let that detonate for a moment), and so there is a treasure and maze of material.

This is the nature of the beast.

I understand the frustration and can assure you that Chris is juggling all of this and not letting down a single ball, except for perhaps a few updates which would likely go a long way to generate tolerance, I agree!

Apologies for your distress. Iíll forward him this thread again in the off chance he has overlooked your latest.

Best
Josh
Logged
Compassion and wisdom are inextricably linked.

vikcious

  • Jr. Member
  • **
  • Offline Offline
  • Posts: 59
Re: Unable to access LuLa from Tapatalk platform / app (iOS at least)
« Reply #8 on: April 24, 2019, 04:47:59 am »

Chris is working over time on multiple catch-up issues born of this large migration of the site and separate one of the forum itself.

Many of the (temp) issues are due to the reasonable unknowns presented in such a move, others are a bi-product of messy code designed by the outgoing team, which we are cleaning up and encountering now while the site undergoes this stress test.

All of this considered, Chris is doing a truly stellar job and we should all be grateful that he and the team are keeping us in such good shape while these bugs are put to rest.

It is a 20 year old site (let that detonate for a moment), and so there is a treasure and maze of material.

This is the nature of the beast.

I understand the frustration and can assure you that Chris is juggling all of this and not letting down a single ball, except for perhaps a few updates which would likely go a long way to generate tolerance, I agree!

Apologies for your distress. Iíll forward him this thread again in the off chance he has overlooked your latest.

Best
Josh

Thanks for picking this up. Maybe a bit more communication from the LuLa team on this issues and the efforts they put into fixing would be beneficial for everybody.
Logged
|| One screw-up is a mistake, two screw-ups is a trend, three screw-ups is a style ||

josh.reichmann

  • Full Member
  • ***
  • Offline Offline
  • Posts: 131
Re: Unable to access LuLa from Tapatalk platform / app (iOS at least)
« Reply #9 on: April 24, 2019, 12:39:27 pm »

^ yes.
Logged
Compassion and wisdom are inextricably linked.

GreggP

  • Full Member
  • ***
  • Offline Offline
  • Posts: 101
Re: Unable to access LuLa from Tapatalk platform / app (iOS at least)
« Reply #10 on: May 22, 2019, 07:04:21 pm »

Any progress?

Chris Batt

  • Administrator
  • Sr. Member
  • *****
  • Offline Offline
  • Posts: 281
Re: Unable to access LuLa from Tapatalk platform / app (iOS at least)
« Reply #11 on: May 22, 2019, 11:39:46 pm »

Hello all concerned Tapatalk users, we continue to experience a delay in getting Luminous Landscape activated on Tapatalk, since it was de-listed on their end. Further to this, we identified several security issues in the code on LuLa used to interact with their servers.

So, at this time, we are holding until these issues are resolved. We value the safety and security of all members and the site property, and would not take any shortcuts to re-implement this in such a state as to endanger anyone's privacy.

We regret this state of things, and thank-you for your patience.
Logged
Webmaster, The Luminous Landscape
Pages: [1]   Go Up