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Author Topic: Renewal Question - updating CC info  (Read 697 times)

James Clark

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Renewal Question - updating CC info
« on: March 08, 2019, 10:55:24 am »

So my annual membership had expired a few weeks back due to an old credit card number.  I updated it, but I don't see any way to actually trigger the renewal now that my new info is correct.  Am I missing something obvious?

Thanks!
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Slobodan Blagojevic

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Re: Renewal Question - updating CC info
« Reply #1 on: March 08, 2019, 10:59:22 am »

...trigger the renewal...

I think there is no renewal as such. You just subscribe again.

James Clark

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Re: Renewal Question - updating CC info
« Reply #2 on: March 08, 2019, 12:41:42 pm »

Tried that.   No luck.   I get this screen, and as per instructions updated my payment info, which is now current.  Then... nothing?

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josh.reichmann

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Re: Renewal Question - updating CC info
« Reply #3 on: March 08, 2019, 02:31:22 pm »

^ IIíll forward to our IT man Chris Batt.
Thanks

Josh
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Telecaster

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Re: Renewal Question - updating CC info
« Reply #4 on: March 08, 2019, 04:30:07 pm »

This reminds me: despite being logged into LuLa (both the main site and the Forum) and having automatically re-up'd my subscription c. January of this year, the attached image shows what I currently see when I attempt to read an article. I seem to be in a quantum superposition of (LuLa member + LuLa visitor).  ;D

-Dave-
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James Clark

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Re: Renewal Question - updating CC info
« Reply #5 on: March 11, 2019, 01:13:43 pm »

Any updates?  I still canít seem to give LuLa my money ;)
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Joe S

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Re: Renewal Question - updating CC info
« Reply #6 on: March 11, 2019, 01:22:03 pm »

Same here????
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Joe S

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Re: Renewal Question - updating CC info
« Reply #7 on: March 12, 2019, 12:50:00 pm »

I still have not received a response to my email on this subject.    Is there anyone home?
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josh.reichmann

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Re: Renewal Question - updating CC info
« Reply #8 on: March 12, 2019, 01:45:58 pm »

Hi Joe,

Tickets / responses are being made at this moment

Apologies for delay

Josh
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Joe S

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Re: Renewal Question - updating CC info
« Reply #9 on: March 14, 2019, 07:44:53 pm »

Josh

Still no response to my issue.
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josh.reichmann

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Re: Renewal Question - updating CC info
« Reply #10 on: March 14, 2019, 10:49:45 pm »

^ Sorry Joe, both Irene and Chris Batt are looking into all outstanding tickets and the issue of subscription renewal. We migrated the site, and have been undergoing a lot of updates. I hope to see your issue resolved tomorrow or next day.

Aswell, I believe Chris Batt will join us on the forum to get a better picture of any outstanding issues and enter the conversation going forward.

Thanks again,

Josh
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Chris Batt

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Re: Renewal Question - updating CC info
« Reply #11 on: March 16, 2019, 11:50:33 am »

Hi everybody,

I am the new Webmaster and I am looking into these subscription issues. I will be glad to answer any questions and concerns.

Chris
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