Luminous Landscape Forum

Site & Board Matters => About This Site => Topic started by: James Clark on March 08, 2019, 10:55:24 am

Title: Renewal Question - updating CC info
Post by: James Clark on March 08, 2019, 10:55:24 am

So my annual membership had expired a few weeks back due to an old credit card number.  I updated it, but I don't see any way to actually trigger the renewal now that my new info is correct.  Am I missing something obvious?

Thanks!

Title: Re: Renewal Question - updating CC info
Post by: Slobodan Blagojevic on March 08, 2019, 10:59:22 am

Quote from: James Clark on March 08, 2019, 10:55:24 am

...trigger the renewal...

I think there is no renewal as such. You just subscribe again.

Title: Re: Renewal Question - updating CC info
Post by: James Clark on March 08, 2019, 12:41:42 pm

Tried that.   No luck.   I get this screen, and as per instructions updated my payment info, which is now current.  Then... nothing?

Title: Re: Renewal Question - updating CC info
Post by: josh.reichmann on March 08, 2019, 02:31:22 pm

^ II’ll forward to our IT man Chris Batt.
Thanks

Josh

Title: Re: Renewal Question - updating CC info
Post by: Telecaster on March 08, 2019, 04:30:07 pm

This reminds me: despite being logged into LuLa (both the main site and the Forum) and having automatically re-up'd my subscription c. January of this year, the attached image shows what I currently see when I attempt to read an article. I seem to be in a quantum superposition of (LuLa member + LuLa visitor).  ;D

-Dave-

Title: Re: Renewal Question - updating CC info
Post by: James Clark on March 11, 2019, 01:13:43 pm

Any updates?  I still can’t seem to give LuLa my money ;)

Title: Re: Renewal Question - updating CC info
Post by: Joe S on March 11, 2019, 01:22:03 pm

Same here????

Title: Re: Renewal Question - updating CC info
Post by: Joe S on March 12, 2019, 12:50:00 pm

I still have not received a response to my email on this subject.    Is there anyone home?

Title: Re: Renewal Question - updating CC info
Post by: josh.reichmann on March 12, 2019, 01:45:58 pm

Hi Joe,

Tickets / responses are being made at this moment

Apologies for delay

Josh

Title: Re: Renewal Question - updating CC info
Post by: Joe S on March 14, 2019, 07:44:53 pm

Josh

Still no response to my issue.

Title: Re: Renewal Question - updating CC info
Post by: josh.reichmann on March 14, 2019, 10:49:45 pm

^ Sorry Joe, both Irene and Chris Batt are looking into all outstanding tickets and the issue of subscription renewal. We migrated the site, and have been undergoing a lot of updates. I hope to see your issue resolved tomorrow or next day.

Aswell, I believe Chris Batt will join us on the forum to get a better picture of any outstanding issues and enter the conversation going forward.

Thanks again,

Josh

Title: Re: Renewal Question - updating CC info
Post by: Chris Batt on March 16, 2019, 11:50:33 am

Hi everybody,

I am the new Webmaster and I am looking into these subscription issues. I will be glad to answer any questions and concerns.

Chris