Canon Pro 2000

[petercorb]

I recently bought a Canon Pro 2000 and have encountered a couple of frustrating issues.
I build my own paper profiles and got around to using the Media Config. Tool. Read the manual, and as much (relevant) info as I could, including the review here on LL.
When I got to the Edit Custom Paper Dialog Box, once again, I did some research before changing anything, I started from the Paper Feed Adjustment.
On the advice of Canon:  "IMPORTANT - If The Paper Feed adjustment is not executed horizontal stripes with different colour tones may appear in the printed material..."
Another source from Keith Cooper of Northlight Images quotes in his review about the Paper Feed Adjustment "The most useful - even if i'm changing nothing else - is the feed adjustment" so I executed this adjustment and in return used a nice big chunk of paper with the a feed pattern.
I went through the other adjustments leaving them as is (I decided to leave the Advanced Paper Setting where one can adjust ink usage to see the result, one can always return and revise) and then added my own custom profile in the ICC Profile tab.
Another point that Keith Cooper noted was that:
"One setting that I know causes confusion (from my PRO-1000 review), is the option to specify an ICC paper profile for the media type.
Apart from the fact that I’ve not yet printed a target to make a profile, this setting seemed to be of no particular use in any subsequent print testing. Then again I’m used to always specifying what profile I want to use when printing, so maybe this is not aimed at the likes of me ;-)"
I wasn't quite sure what exactly Keith meant here, but like him I always specify my own profile before printing - I did in fact insert my profile here. Since have come across this issue from Martin Bailey: https://www.martinbaileyphotography.com/2017/05/15/how-to-avoid-color-issues-on-imageprograf-pro-printers-podcast-573/#comment-123891
Anyway the upshot was that when I uploaded to the Base Printer all was good, I then tried to update to the driver to access the new Custom Paper settings in the print dialog and got the following message: Error - Support Code: 19 Utility function cannot be used... What this meant was that the revised info could not be sent to the driver for selection at the point of printing. After more thoughts I realised that it was a permissions issue with High Sierra so after changing all the permissions on all applications and sub-applications it worked and the new Custom Paper Setting appeared in the Print Dialog to allow selection.
Now for the next problem: I have serious banding in the prints. Have reset everything by individual paper and all media reset from the panel, and been through the whole of the Canon routine on this issue in the manual twice (using much paper ink and patience I might add) cant get rid of the banding...
 

[dehnhaide]

Hi Peter,

Could you please be so kind and add a couple of examples of that banding you're experiencing?! I am also an PRO-2000 owner and so far trying to build custom paper profiles has ba hell on Earth for me. I only own a Colormunki Design and no matter what software I used (Colormunki own one or Argyll) to get a proper profile it still resulted in a fiasco. I basically only get profiles that have a strong purple cast and I'm working with the luster similar type of paper. However, when printing from Canon Print Studio Pro and using the say Canon Pro Luster Paper profile on my paper everything looks almost perfect. With my created profile: no go!
There is one type of test image however (a TIF from Digital Dog) where I am not getting that annoying purple cast. However I remember having seen a similar topic with another PRO-4000 owner having the same issus with his own created profiles.

Else... Thanks a lot for your post! I wouldn't have found out about the Paper Feed Adjustment. I had no idea that was necessary!

Sent from my Pixel 2 XL using Tapatalk

[petercorb]

My issue is not the profiles I build, I have used an i1 with Publisher for many years with both Epson and Canon printers and never had a problem with any kind of colour casts - my issue is severe banding!

My issue started when I used the Media Config. Tool in order to crate a Custom profile using one of the Canon recommended media.

It seems the problem was caused by initiating the Paper Feed Adjustment (as recommended by Canon in the user manual)

Resetting everything has not been a remedy so something in the mechanical adjustment - i.e. Paper feed is stuck!

Another interesting observation; looking at the information files on Canon's own media settings: Paper Feed Adjustment - Not Performed

So, why does Canon in their manual recommend such an adjustment - I should have stuck with my 20 years with Epson...

[Panagiotis]

My issue is not the profiles I build, I have used an i1 with Publisher for many years with both Epson and Canon printers and never had a problem with any kind of colour casts - my issue is severe banding!

My issue started when I used the Media Config. Tool in order to crate a Custom profile using one of the Canon recommended media.

It seems the problem was caused by initiating the Paper Feed Adjustment (as recommended by Canon in the user manual)

Resetting everything has not been a remedy so something in the mechanical adjustment - i.e. Paper feed is stuck!

Another interesting observation; looking at the information files on Canon's own media settings: Paper Feed Adjustment - Not Performed

So, why does Canon in their manual recommend such an adjustment - I should have stuck with my 20 years with Epson...

Is the nozzle check pattern clear? Is it possible to share a picture of a printed paper showing the problem?

[Panagiotis]

Hi Peter,

Could you please be so kind and add a couple of examples of that banding you're experiencing?! I am also an PRO-2000 owner and so far trying to build custom paper profiles has ba hell on Earth for me. I only own a Colormunki Design and no matter what software I used (Colormunki own one or Argyll) to get a proper profile it still resulted in a fiasco. I basically only get profiles that have a strong purple cast and I'm working with the luster similar type of paper. However, when printing from Canon Print Studio Pro and using the say Canon Pro Luster Paper profile on my paper everything looks almost perfect. With my created profile: no go!
There is one type of test image however (a TIF from Digital Dog) where I am not getting that annoying purple cast. However I remember having seen a similar topic with another PRO-4000 owner having the same issus with his own created profiles.

Else... Thanks a lot for your post! I wouldn't have found out about the Paper Feed Adjustment. I had no idea that was necessary!

Sent from my Pixel 2 XL using Tapatalk

How do you print the targets for building the profiles? Mark Segal in his Canon PRO-2000 review advises to print the targets with the Canon PSP plugin with color management OFF and not with Adobe Color Printer Utility.

[dehnhaide]

Thanks a lot for the tip! Much appreciated. Definitely I printed them with the Adobe tool. Will try to do it with PSP plugin and check again the results!

How do you print the targets for building the profiles? Mark Segal in his Canon PRO-2000 review advises to print the targets with the Canon PSP plugin with color management OFF and not with Adobe Color Printer Utility.

Sent from my Pixel 2 XL using Tapatalk

[petercorb]

The nozzle pattern is fine.

I have been through the paper feed adjustment routine as recommended by Canon twice having reset all though the Canon Panel.

Has any Canon user out there used the Media Config Tool and done their Paper Feed Adjustment with success, and if so why?

file:///Users/administrator/Desktop/IMG_0933.JPG

[Panagiotis]

The nozzle pattern is fine.

I have been through the paper feed adjustment routine as recommended by Canon twice having reset all though the Canon Panel.

Has any Canon user out there used the Media Config Tool and done their Paper Feed Adjustment with success, and if so why?

file:///Users/administrator/Desktop/IMG_0933.JPG

I have done it many times without problems on the desktop model PRO-1000. The image you share is still on your Desktop, you have to upload it to your post, see the "Attachments and other options" underneath the post text window .

[petercorb]

Oops here we go...

[Panagiotis]

I recently bought a Canon Pro 2000 and have encountered a couple of frustrating issues.
I build my own paper profiles and got around to using the Media Config. Tool. Read the manual, and as much (relevant) info as I could, including the review here on LL.
When I got to the Edit Custom Paper Dialog Box, once again, I did some research before changing anything, I started from the Paper Feed Adjustment.
On the advice of Canon:  "IMPORTANT - If The Paper Feed adjustment is not executed horizontal stripes with different colour tones may appear in the printed material..."
Another source from Keith Cooper of Northlight Images quotes in his review about the Paper Feed Adjustment "The most useful - even if i'm changing nothing else - is the feed adjustment" so I executed this adjustment and in return used a nice big chunk of paper with the a feed pattern.
I went through the other adjustments leaving them as is (I decided to leave the Advanced Paper Setting where one can adjust ink usage to see the result, one can always return and revise) and then added my own custom profile in the ICC Profile tab.
Another point that Keith Cooper noted was that:
"One setting that I know causes confusion (from my PRO-1000 review), is the option to specify an ICC paper profile for the media type.
Apart from the fact that I’ve not yet printed a target to make a profile, this setting seemed to be of no particular use in any subsequent print testing. Then again I’m used to always specifying what profile I want to use when printing, so maybe this is not aimed at the likes of me ;-)"
I wasn't quite sure what exactly Keith meant here, but like him I always specify my own profile before printing - I did in fact insert my profile here. Since have come across this issue from Martin Bailey: https://www.martinbaileyphotography.com/2017/05/15/how-to-avoid-color-issues-on-imageprograf-pro-printers-podcast-573/#comment-123891
Anyway the upshot was that when I uploaded to the Base Printer all was good, I then tried to update to the driver to access the new Custom Paper settings in the print dialog and got the following message: Error - Support Code: 19 Utility function cannot be used... What this meant was that the revised info could not be sent to the driver for selection at the point of printing. After more thoughts I realised that it was a permissions issue with High Sierra so after changing all the permissions on all applications and sub-applications it worked and the new Custom Paper Setting appeared in the Print Dialog to allow selection.
Now for the next problem: I have serious banding in the prints. Have reset everything by individual paper and all media reset from the panel, and been through the whole of the Canon routine on this issue in the manual twice (using much paper ink and patience I might add) cant get rid of the banding...

The procedure is like this:

First you create the custom media type.
Second you print the target with Canon PSP using the media type you created in step one.
Third you read the target and create the profile.

That is why you cannot insert the profile in step one. It does not exist yet. That is what Keith Cooper is saying in his review.

If you print with a Canon stock media type (e.g. Pro Luster) do you get the banding also?

Is it possible to share the feed adjustment result of your custom media type?

[petercorb]

Sorry we are heading down the wrong path here you are mixing Profiles with Paper Feed, I don't use PSP to print paper profiles, I do know how the procedure works.

This is not a profile issue, its a Paper Feed Issue and was caused by the Paper Feed Adjustment procedure which was recommend by Canon and Keith Cooper.

By the way, looking at all the .am1x files for all Canon media, none have then show that the Paper Feed was adjusted?

Yes it happens when Canon stock i selected - I don't have any Canon Media to use!

[Panagiotis]

Sorry we are heading down the wrong path here you are mixing Profiles with Paper Feed

My first part of my reply above was to explain the part you didn't understand from Keith Cooper's review.

I don't use PSP to print paper profiles

You should. It is the recommended way to print the targets.

This is not a profile issue, its a Paper Feed Issue and was caused by the Paper Feed Adjustment procedure which was recommend by Canon and Keith Cooper.
By the way, looking at all the .am1x files for all Canon media, none have then show that the Paper Feed was adjusted?
Yes it happens when Canon stock i selected - I don't have any Canon Media to use!

The paper feed adjustment you executed when you created the custom media type should affect only this custom media type. When you print with a stock Canon media another feed adjustment is used. If you have the problem with any media type (stock or custom) then maybe it's not a paper feed issue but something else.

[petercorb]

Thank you for your reply, yes I see you were, indeed, trying to help me with this.

I always print targets via 11 or Adobe and never had an issue, I don't see why Canon PSP should be any different or a better route?

Well I started with what originally messed up the printed output i.e. banding, so assumed it was this, seeing as this is the only actual printer adjustment I made.

Its with Canon now and am waiting for a response.

Did you look at this link, and if so, do you have any observations ?

https://www.martinbaileyphotography.com/2017/05/15/how-to-avoid-color-issues-on-imageprograf-pro-printers-podcast-573/#comment-123891

[Panagiotis]

Thank you for your reply, yes I see you were, indeed, trying to help me with this.

I always print targets via 11 or Adobe and never had an issue, I don't see why Canon PSP should be any different or a better route?

Well I started with what originally messed up the printed output i.e. banding, so assumed it was this, seeing as this is the only actual printer adjustment I made.

Its with Canon now and am waiting for a response.

Did you look at this link, and if so, do you have any observations ?

https://www.martinbaileyphotography.com/2017/05/15/how-to-avoid-color-issues-on-imageprograf-pro-printers-podcast-573/#comment-123891

I read it.
It describes a bug of the Canon printer driver "Preview print" function on MacOS sierra which is resulting in double profiling. If you don't use the "Preview print" function it doesn't concern you.
Did you try to print without the "Preview print" option checked?

[petercorb]

Yes I did, it was one of the first functions I dropped - its a pity because its a useful feature.

Good old Canon: whilst they have not kicked me into touch, have strongly hinted that I look at the manual (which I have, and suspected this coming) and read their caveat that basically says, using other than Canon media in conjunction with the Media Config. Tool negates their responsibility.

So I ask this: Selecting a media close to a non-Canon media on the panel and in the print dialog (Mac in my case) then adding your own (or canned i.cc profile - Photoshop Manages Colour) in your selected print output software is the same as configuring a bespoke media setting via MCT.

The reason I ask is that looking at the .am1x information files for Canon Media it seems that they are STANDARD without any adjustments at all apart from the Canon .icc profile ?

[Panagiotis]

So I ask this: Selecting a media close to a non-Canon media on the panel and in the print dialog (Mac in my case) then adding your own (or canned i.cc profile - Photoshop Manages Colour) in your selected print output software is the same as configuring a bespoke media setting via MCT.

If I understood your question correctly I say no it's not the same.

[petercorb]

I would like to know the difference so I can fully understand why Canon use this MCT tool?

However the reason I got this stage ( the printer is new to me) is that when I started using Photo Black media, i was very disappointed in the bronzing effect shown on some prints.

Some research lead me to this article http://www.on-sight.com/canon-ipf-pro-4000-review/

So in order to use the Gloss Optimiser  to benefit my prints one should use the MCT to invoke the full advantage one should:

Scott Martin July 2017
"So there it is. The CO Auto setting is ‘diseased’ with a bronzing problem on all photo black media types except for the Canon Photo Paper Pro Platinum and Canon Photo Paper Pro Luster media settings. So if you use photo black papers be sure to use (or create custom media types with) either the ‘Canon Photo Paper Pro Platinum’ or ‘Canon Photo Paper Pro Luster’ media settings."

But I have dug myself in and the bronzing is now secondary to the severe banding issue !!

[dehnhaide]

Hi there!

Not trying to piss you off but ... It might be that there is either a driver problem with Mac or ... something else, strange.
I have created myself a new media profile for a new type of paper I am using (called Cristal Luster Premium) in the Media Config Tool, including the infamous "Paper Feed Adjustment" step and everything is butterly smooth. No banding at all. I am running Windows nonetheless. One step that attracted my attention: were you asked, upon completion of the profile creation in the MCT, to also update your ICC profiles locally?! In Windows this requirement is thrown immediately after the creation step and it teleports me to the update procedure, where the newly created profile on the PRO-2000 is downloaded in Windows to be made available for the PS/LR.
I was thinking there might be a mismatch between the ICM/ICC on the printer and the one installed locally.

Hope this helps.

Sent from my Pixel 2 XL using Tapatalk

[petercorb]

Not pissed off at all, appreciate all the help I can get.

Initially I did have an issue with updating the driver as you describe; High Sierra (Mac) take it on themselves to disable all permissions and I had to go through and manually assign permissions to all the new applications and sub Plug ins, then it updated the driver !

Canon have spent the afternoon in control of my workstation updating everything and have gone though a reset and alignment routine on the printer.

They haven't said categorically that the MGT (Paper Feed Adjustment) caused the problem and have asked me to hold off and not produce any more Custom Profiles while they do tests (they asked for my own .icc profile) and run the MGT with the old drivers etc that they downloaded from my machine.

However the banding has gone, at least a couple of prints, I will get on tomorrow using my own profile and just setting the paper to a similar media in the print output dialog to get my work done.

Still not happy yet, I want to explore and resolve this issue and be able to use the MGT tool for what its designed for.

[Panagiotis]

Not pissed off at all, appreciate all the help I can get.

Initially I did have an issue with updating the driver as you describe; High Sierra (Mac) take it on themselves to disable all permissions and I had to go through and manually assign permissions to all the new applications and sub Plug ins, then it updated the driver !

Canon have spent the afternoon in control of my workstation updating everything and have gone though a reset and alignment routine on the printer.

They haven't said categorically that the MGT (Paper Feed Adjustment) caused the problem and have asked me to hold off and not produce any more Custom Profiles while they do tests (they asked for my own .icc profile) and run the MGT with the old drivers etc that they downloaded from my machine.

However the banding has gone, at least a couple of prints, I will get on tomorrow using my own profile and just setting the paper to a similar media in the print output dialog to get my work done.

Still not happy yet, I want to explore and resolve this issue and be able to use the MGT tool for what its designed for.

If the problem is solved and you have the time please report here what was causing the problem and what steps did you took to solve it. It might help someone in the future facing the same or similar problem. Thanks.