Years ago, I went the "cheap route" with my strobes. I decided to buy Alien Bees. They were great for the money. Then I bought the Einsteins. They're great! Every time I had to send my Hensel monolights for repair (because of damage courtesy of FedEx. How do they do that with Pelican cases??) it was $250-500. I got tired of that crap and bought the Alien Bees and Einsteins. Never looked back. If I have to have a repair, I'm not sure I've ever spent more than $65 and they're generally fast. Not the panache of owning Profoto… but I don't care. I want them to work. The Elinchrom have been my foray back into the upper tier strobes and they're great. I still have some older Speedotron Force 10 1000ws monolights. They're great.. fast recycle, lots of power. But FedEx has beaten them to shit. The last shoot I did with them (about a year ago), I shipped from my farm in PA to my usual studio in NYC. FedEx basically destroyed both, and it was a fight getting the insurance money from them. So, I stick with the Einsteins and the Elincrhom. I'm convinced they ship better because they are light weight.
Anyway, sorry you have so many issues with Profoto. As another poster said, it would behoove you, as much as it's a pain in the butt, to ship to Profoto in NYC and NOT the authorized guy.