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Author Topic: Cannot import images to Capture One 11  (Read 2054 times)

ChrisMroz

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Cannot import images to Capture One 11
« on: January 04, 2018, 07:37:44 AM »

I cannot import images into the new version 11. When I attach my card reader as before the import window appears with my images. The 'Source' is correct and the 'Destination' is correct to 'Inside Catalog'. When I click import images the Date in recent import appears on the main page, however a 'Activities' window appears with the orange progress bar and the words 'Determining which files to import'. Once the orange progress bar has completed itself the Activities window disappears as do my images. Nothing has been imported and the import window goes away.
Any thoughts?!
Thanks, Chris
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E.J. Peiker

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Re: Cannot import images to Capture One 11
« Reply #1 on: January 04, 2018, 08:51:59 AM »

It may have to do with the new feature where you can set C1 not to import images that have previously been imported when you attach a camera or card reader.  Turning that option off may fix your problem.  See Page 3 of the document on duplicate importing in the release notes which can be downloaded here:
https://www.phaseone.com/11 
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ChrisMroz

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Re: Cannot import images to Capture One 11
« Reply #2 on: January 04, 2018, 12:37:17 PM »

Thanks I tried that per someone else's suggestion to no avail.

Chris
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E.J. Peiker

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Re: Cannot import images to Capture One 11
« Reply #3 on: January 04, 2018, 02:55:45 PM »

Have you opened up a support case on the PhaseOne website?  They are very good at getting back to you within 24 hours.
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Henk Peter

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Re: Cannot import images to Capture One 11
« Reply #4 on: January 05, 2018, 03:04:58 PM »

I cannot import images into the new version 11. When I attach my card reader as before the import window appears with my images. The 'Source' is correct and the 'Destination' is correct to 'Inside Catalog'. When I click import images the Date in recent import appears on the main page, however a 'Activities' window appears with the orange progress bar and the words 'Determining which files to import'. Once the orange progress bar has completed itself the Activities window disappears as do my images. Nothing has been imported and the import window goes away.
Any thoughts?!
Thanks, Chris

Have you tried View / Hide Browser in the menu ?
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ChrisMroz

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Re: Cannot import images to Capture One 11
« Reply #5 on: January 05, 2018, 09:00:42 PM »

No change. I'm opening up a file with Capture One and will (hopefully) post their solution.
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ChrisMroz

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Re: Cannot import images to Capture One 11
« Reply #6 on: January 08, 2018, 08:34:22 PM »

The folks at Phase One got back to me with a simple fix. Thank you!!
Here is their solution:
This is a bug in Capture One 11 which occur when no file naming have been set.

Just setup some kind of file naming in the import window and it will work fine.

This issue will be corrected in the next service release.

Kind Regards

Phase One support
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