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Author Topic: Orphaned by X-Rite: Twice!  (Read 11464 times)

JJon

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Re: Orphaned by X-Rite: Twice!
« Reply #20 on: November 29, 2017, 12:02:38 pm »

Other than resurrecting orphaned hardware - is there an advantage to using DisplayCAL over the native software?
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smthopr

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Re: Orphaned by X-Rite: Twice!
« Reply #21 on: November 29, 2017, 01:25:37 pm »

I take back the "opaque" comment regarding DisplayCAL.  I had not installed the software properly, and it looked like it had a command line interface.  Once installed, it worked fine.  It took about 18 minutes to generate the profile.  Hard to judge the quality, but it looks good.  Great tip, and thank you!  Looks like I may coax a little more life out of my i1 Display 2.

Not opaque, but not intuitive.  It's easy to screw up with this software, but works well once one understands all the controls. It took me a few days to figure this software out...
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Peter McLennan

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Re: Orphaned by X-Rite: Twice!
« Reply #22 on: November 29, 2017, 04:38:42 pm »

Good news. Thanks! That device was included with my NEC monitor, which recently died.  Hopefully I can use the i1 Display 2 to profile my new monitor.  A 27" Acer K272HUL.
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Alexey.Danilchenko

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Re: Orphaned by X-Rite: Twice!
« Reply #23 on: November 30, 2017, 10:34:32 am »

Before I toss yet another calibration device in the trash, I would like to know if there are any workarounds.  Failing that, is there another company which demonstrates more respect for their customers, and better supports their devices through the product lifetime?

There is plenty of software choices. Commercially supported - basICColor display for example which I find rather good (and supports a lot of hardware including X-Rite)
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digitaldog

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Re: Orphaned by X-Rite: Twice!
« Reply #24 on: November 30, 2017, 06:00:57 pm »

This English site seems legit from where I'm setting:
https://www.basiccolor.de/basiccolor-display-5-en/
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http://www.digitaldog.net/
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Alexey.Danilchenko

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Re: Orphaned by X-Rite: Twice!
« Reply #25 on: December 01, 2017, 04:45:40 am »

Bullshit site and registration does not work at all, at least with .ru domain.
German company with "Sie haben ihr Kennwort vergessen?" instead of "Haben Sie Ihr Kennwort vergessen?". Come on!

Судя по "гамуту", переводил один наш "гуру", млять...

Bull...t post more like it if you judge colour calibration functionality by the level of its Russain localisation (by that standard Windows is total crap)...

Basiccolor have been out there for quite a few years, I have been using them for quite a few years for monitor calibration. They weren't selling directly or online before (not sure if that changed), I purchased their software via dealer that provides colour calibration solutions (local one) and upgraded through him as well.


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Mark D Segal

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Re: Orphaned by X-Rite: Twice!
« Reply #26 on: December 01, 2017, 09:41:24 am »

Keeps redirecting in loop between the register and fill-in form page.

There is no on-line store for BasicColor Display. You need to contact the company or one of their authorized resellers to buy the product and they will guide you through the registration and activation process. Have you done it this way? Did you contact either the company or the authorized reseller with the problem you are having?
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Mark D Segal (formerly MarkDS)
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Alexey.Danilchenko

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Re: Orphaned by X-Rite: Twice!
« Reply #27 on: December 01, 2017, 03:20:45 pm »

http://license.basiccolor.de/login.asp?oemId=1&language=EN
http://license.basiccolor.de/register.asp?oemId=1&language=EN
Huh, should I?
Should you what exactly? This is just registration once you buy it and register it will keep the track of your licenses on that page - move your licenses across computers and even OS (I moved from Win to Mac after a few years without any problem).

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Mark D Segal

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Re: Orphaned by X-Rite: Twice!
« Reply #28 on: December 01, 2017, 03:23:52 pm »

I recommend that you send those links and the JPEG to the company using their home page contact information which is here: https://www.basiccolor.de/main-contact/. I think there is something wrong with those links yoiu posted here because the pages they pull up contain dead links to important company information (the row at the bottom of the pages).
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Mark D Segal (formerly MarkDS)
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digitaldog

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Re: Orphaned by X-Rite: Twice!
« Reply #29 on: December 01, 2017, 03:26:46 pm »

The point well made is, this company doesn't make trying/buying very easy. Never did going back long time but, the products were solid. But then, some of the folks at this company are ColorBlind   ;) (anyone old enough to get the reference?).
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http://www.digitaldog.net/
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Mark D Segal

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Re: Orphaned by X-Rite: Twice!
« Reply #30 on: December 01, 2017, 03:34:15 pm »

Should I contact the company just to demo with no\demo license? You must be kidding.

(1) Make sure the website and links you are using are correct.
(2) Follow their instructions for using it according to the demo they allow.
(3) If you like it, fine, if you don't, fine. Nothing lost except some time and maybe something to gain.

This ain't rocket science for goodness sakes!  :-)
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Mark D Segal (formerly MarkDS)
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Mark D Segal

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Re: Orphaned by X-Rite: Twice!
« Reply #31 on: December 01, 2017, 03:41:14 pm »

Do you mean the links contain some of their sensible information so I do prevent leaking that or whatever by contacting them just to make them a favor as a frustrated prospect?  Or do I misunderstand something?

No; you are having a problem using a website which ostensibly looks like it may be theirs but maybe it isn't. The purpose is to be sure where you are doing business - that it is legitimate and correct. Fraud detection and prevention is in the interest of the customer and the company. And this to achieve your primary purpose which is to get access to the software so you can test it.
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Mark D Segal (formerly MarkDS)
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daicehawk

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Re: Orphaned by X-Rite: Twice!
« Reply #32 on: December 01, 2017, 03:49:41 pm »

(1) Make sure the website and links you are using are correct.
(2) Follow their instructions for using it according to the demo they allow.
(3) If you like it, fine, if you don't, fine. Nothing lost except some time and maybe something to gain.

This ain't rocket science for goodness sakes!  :-)
I am sorry to be not clear enough maybe describing my frustarating experience with the product.
I suppose the demo should be available without prior contacting the sales/support, especially when the site functionality allows registration for new users\prospects.
I saw the link by Alexey Danilchenko , clicked it, downloaded the demo, installed it (without any prompting to set the user language,. which is OK since English, Russian, German are all good with me). Then I got that purchase\demo window and clicked the Register link, filled out the form and get back to login page without any confimation emails to the specified address. Should I be their tester for free (which partitially I am at my job as a technical writer)?
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daicehawk

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Re: Orphaned by X-Rite: Twice!
« Reply #33 on: December 01, 2017, 03:57:01 pm »

I am sorry to be not clear enough maybe describing my frustarating experience with the product.
I suppose the demo should be available without prior contacting the sales/support, especially when the site functionality allows registration for new users\prospects.
I saw the link by Alexey Danilchenko , clicked it, downloaded the demo, installed it (without any prompting to set the user language,. which is OK since English, Russian, German are all good with me). Then I got that purchase\demo window and clicked the Register link, filled out the form and get back to login page without any confimation emails to the specified address. Should I be their tester for free (which partitially I am at my job as a technical writer)?
https://www.basiccolor.de/ > the Support command - https://www.basiccolor.de/technischer-support-basiccolor/ > Lizenzierung - https://www.basiccolor.de/technischer-support-basiccolor/ > the Registrieren button - http://license.basiccolor.de/register.asp?oemId=1&language=DE.
Then fill in the form and click the Registrieren button. See what you'll get.   
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Mark D Segal

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Re: Orphaned by X-Rite: Twice!
« Reply #34 on: December 01, 2017, 03:58:17 pm »

I am sorry to be not clear enough maybe describing my frustarating experience with the product.
I suppose the demo should be available without prior contacting the sales/support, especially when the site functionality allows registration for new users\prospects.
I saw the link by Alexey Danilchenko , clicked it, downloaded the demo, installed it (without any prompting to set the user language,. which is OK since English, Russian, German are all good with me). Then I got that purchase\demo window and clicked the Register link, filled out the form and get back to login page without any confimation emails to the specified address. Should I be their tester for free (which partitially I am at my job as a technical writer)?

As Andrew mentioned, the one downside with BasicColor is that the company doesn't make on-line transactions particularly easy or user-friendly. But their system is nonetheless workable - just much less convenient than most other companies offer. So those interested in trying their products should just go to the correct website from the beginning and follow their system for getting what you want. I can't say any more about this - take it or leave it, I think that's the whole story.
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Mark D Segal (formerly MarkDS)
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Mark D Segal

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Re: Orphaned by X-Rite: Twice!
« Reply #35 on: December 01, 2017, 08:10:31 pm »

This post allows to implicate you are affiliated with or are getting compensated in money or benefits by the company, otherwise you would have checked the described workflow for yourself. The other prospects will see the same thing I have experienced.
Sorry, but saying basiccolor.de is a WRONG site sounds nonsensical to me.

OK - that's the end of my discussion with you. I tried to be helpful and what I get back from you is an avalanche of horseshit about affiliation with the company. For your information, I have no affiliation with this company or any other company except to use the products I buy from them. Take your rubbish elsewhere. I have banned your posts from reaching my computer.
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Mark D Segal (formerly MarkDS)
Author: "Scanning Workflows with SilverFast 8....."

Alexey.Danilchenko

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Re: Orphaned by X-Rite: Twice!
« Reply #36 on: December 02, 2017, 03:50:49 am »

Should I contact the company just to demo with no\demo license? You must be kidding.
I think you have comprehension problems as well a ability to express yourself clearly (not judging just by this post alone). If you want to be understood make yourself clear. At the moment reading all this it is unclear to me if you are seriously trying to use the software or just taking a mickey at everything
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Alexey.Danilchenko

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Re: Orphaned by X-Rite: Twice!
« Reply #37 on: December 02, 2017, 03:55:57 am »

I am sorry to be not clear enough maybe describing my frustarating experience with the product.
I suppose the demo should be available without prior contacting the sales/support, especially when the site functionality allows registration for new users\prospects.
I saw the link by Alexey Danilchenko , clicked it, downloaded the demo, installed it (without any prompting to set the user language,. which is OK since English, Russian, German are all good with me). Then I got that purchase\demo window and clicked the Register link, filled out the form and get back to login page without any confimation emails to the specified address. Should I be their tester for free (which partitially I am at my job as a technical writer)?
You seem to be seriously thick for the technical writer. Why not employ a simplest option and write an email to them or something asking how to get a demo license (that is if you are really interested)? Why post all the childish nonsesne here slaying the company that were doing colour management software for a long time?
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daicehawk

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Re: Orphaned by X-Rite: Twice!
« Reply #38 on: December 02, 2017, 06:49:30 am »

I am not sure if Mark D. Segal can see that post. I apologize for the presumably rude words and want to stress I did not mean that in any personal way.
But I still would like to know how his suggestions on contacting the company and the "wrong" site are meant to be understood.
I just think that coming to the marketplace with such a raw infrastructure (licensing\localization) even though the products itself may be great is not right.
In regards to contacting the company via email I still cannot understand why should I provided their site has the new user registration functionality which obviously does not work as intended.


 
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Rob C

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Re: Orphaned by X-Rite: Twice!
« Reply #39 on: December 02, 2017, 10:44:29 am »

I have a LaCie blue eye pro calibration device that came bundled with my LaCie monitor. On my old XP computer it still works; on the Windows 8.1 it does not. I tried communicating with both LaCie and Microsoft, and the best I got was "incompatible". Thank you very much, guys.

I believe they all want to screw you. Satisfied customers are a thing of the past, just like banks appreciating long-time customers... yeah, right. I can't recall having any such supplier problems before the advent of the Internet. It has bred a total disregard and disrespect for that entity called a client/customer. We turned into faceless cows for the milking of.

Rob
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