Luminous Landscape Forum
Raw & Post Processing, Printing => Colour Management => Topic started by: drralph on November 06, 2017, 02:53:51 pm
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I own the i1 Display 2 monitor calibration device. The i1 Profiler software no longer recognizes the device when it is plugged in to my Mac. I called X-Rite, and they said it was because of a Mac OS update, and that the i1 Display 2 is no longer supported.
This is the second i1 device I have bought which has been orphaned by the company through software, when the hardware is still in perfect operating condition. I cannot express the level of frustration that generates!
Before I toss yet another calibration device in the trash, I would like to know if there are any workarounds. Failing that, is there another company which demonstrates more respect for their customers, and better supports their devices through the product lifetime?
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Yes, this is typical X-Rite commercial behaviour.
You could buy a BasicColor Discus (after verifying its compatibility with your system and equipment); the "gold standard" for this type of equipment from all accounts I've read, but it's very expensive. https://www.basiccolor.de/basiccolor-discus-en/
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give displaycal a chance.
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give displaycal a chance.
Installed it, and was non plussed. That is the most opaque GUI I have ever encountered.
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Check DisplayCal here: https://displaycal.net/
See if it will work with your device.
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I own the i1 Display 2 monitor calibration device. The i1 Profiler software no longer recognizes the device when it is plugged in to my Mac. I called X-Rite, and they said it was because of a Mac OS update, and that the i1 Display 2 is no longer supported.
Can you roll back the MacOS update? Did X-Rite point blank tell you that they are not going to issue a patch (probably a new driver though I'm unsure of that as I'm on WinOS and we never have these kinds of problems?
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I'm on WinOS and we never have these kinds of problems?
Ya you do. X-Rite also discontinued support for Pulse Elite instrument and software on Windows once the version changes reached a point that they would have had to update the application. It was very user-friendly and made fine profiles at an attractive price point - perhaps too good for their perception of their commercial interests.
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Isn't the i1 Display 2 the colorimeter with the color filters that become unstable over time? Surely by now it would need to be replaced anyway? Just curious.
Tom
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Installed it, and was non plussed. That is the most opaque GUI I have ever encountered.
True ... still it gives me good results and I was able to use my (orphaned) Spyder3 a while longer.
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True ... still it gives me good results and I was able to use my (orphaned) Spyder3 a while longer.
Got it free and complaining?
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Got it free and complaining?
um? did not complain. and actually really donated.
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um? did not complain. and actually really donated.
Ok. will not investigate further on what is so "opaque".
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Ya you do. X-Rite also discontinued support for Pulse Elite instrument and software on Windows once the version changes reached a point that they would have had to update the application. It was very user-friendly and made fine profiles at an attractive price point - perhaps too good for their perception of their commercial interests.
On average, Microsoft is more careful than Apple to not breaking things. When I had a Mac, with every new major OS release I had to wait for different manufacturers to adapt their drivers. I don't find I have the same problems with Windows.
For example, I have a Gretag Macbeth Eye-One Rev A from 2004, I think and it still works. If I install the old software, it still works with the X-Rite software. And I use it with Argyll without any problem.
When an old application requires an old version of an API, you can usually make it works by using compatibility modes in Windows.
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On average, Microsoft is more careful than Apple to not breaking things. When I had a Mac, with every new major OS release I had to wait for different manufacturers to adapt their drivers. I don't find I have the same problems with Windows.
For example, I have a Gretag Macbeth Eye-One Rev A from 2004, I think and it still works. If I install the old software, it still works with the X-Rite software. And I use it with Argyll without any problem.
When an old application requires an old version of an API, you can usually make it works by using compatibility modes in Windows.
You cannot since you have either X-Rite or Argyll i1pro driver installed, no way to use it in parallel.
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You cannot since you have either X-Rite or Argyll i1pro driver installed, no way to use it in parallel.
IIRC you can have both drivers installed but have to select the appropriate driver dependent on the application being used.
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IIRC you can have both drivers installed but have to select the appropriate driver dependent on the application being used.
Under Win 7 at least, no.
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Under Win 7 at least, no.
Under MSWin 2000, XP, Vista, Win7, Win8 & Win 10 - Yes.
(i.e. why do you think switching drivers doesn't work on 7 ?)
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Under MSWin 2000, XP, Vista, Win7, Win8 & Win 10 - Yes.
(i.e. why do you think switching drivers doesn't work on 7 ?)
Ok. I may be wrong. Will try to switch. Just disabling a driver in the Device manager and trying to assign the other one to the device did not work for me.
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Ok. I may be wrong. Will try to switch. Just disabling a driver in the Device manager and trying to assign the other one to the device did not work for me.
Switching procedure is here (http://www.argyllcms.com/doc/Installing_MSWindows.html#WINV7), under "To switch between drivers".
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the most opaque GUI
I take back the "opaque" comment regarding DisplayCAL. I had not installed the software properly, and it looked like it had a command line interface. Once installed, it worked fine. It took about 18 minutes to generate the profile. Hard to judge the quality, but it looks good. Great tip, and thank you! Looks like I may coax a little more life out of my i1 Display 2.
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Other than resurrecting orphaned hardware - is there an advantage to using DisplayCAL over the native software?
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I take back the "opaque" comment regarding DisplayCAL. I had not installed the software properly, and it looked like it had a command line interface. Once installed, it worked fine. It took about 18 minutes to generate the profile. Hard to judge the quality, but it looks good. Great tip, and thank you! Looks like I may coax a little more life out of my i1 Display 2.
Not opaque, but not intuitive. It's easy to screw up with this software, but works well once one understands all the controls. It took me a few days to figure this software out...
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Good news. Thanks! That device was included with my NEC monitor, which recently died. Hopefully I can use the i1 Display 2 to profile my new monitor. A 27" Acer K272HUL.
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Before I toss yet another calibration device in the trash, I would like to know if there are any workarounds. Failing that, is there another company which demonstrates more respect for their customers, and better supports their devices through the product lifetime?
There is plenty of software choices. Commercially supported - basICColor display (https://www.basiccolor.de/basiccolor-display-5-en/) for example which I find rather good (and supports a lot of hardware including X-Rite)
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This English site seems legit from where I'm setting:
https://www.basiccolor.de/basiccolor-display-5-en/
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Bullshit site and registration does not work at all, at least with .ru domain.
German company with "Sie haben ihr Kennwort vergessen?" instead of "Haben Sie Ihr Kennwort vergessen?". Come on!
Судя по "гамуту", переводил один наш "гуру", млять...
Bull...t post more like it if you judge colour calibration functionality by the level of its Russain localisation (by that standard Windows is total crap)...
Basiccolor have been out there for quite a few years, I have been using them for quite a few years for monitor calibration. They weren't selling directly or online before (not sure if that changed), I purchased their software via dealer that provides colour calibration solutions (local one) and upgraded through him as well.
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Keeps redirecting in loop between the register and fill-in form page.
There is no on-line store for BasicColor Display. You need to contact the company or one of their authorized resellers to buy the product and they will guide you through the registration and activation process. Have you done it this way? Did you contact either the company or the authorized reseller with the problem you are having?
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http://license.basiccolor.de/login.asp?oemId=1&language=EN
http://license.basiccolor.de/register.asp?oemId=1&language=EN
Huh, should I?
Should you what exactly? This is just registration once you buy it and register it will keep the track of your licenses on that page - move your licenses across computers and even OS (I moved from Win to Mac after a few years without any problem).
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I recommend that you send those links and the JPEG to the company using their home page contact information which is here: https://www.basiccolor.de/main-contact/. I think there is something wrong with those links yoiu posted here because the pages they pull up contain dead links to important company information (the row at the bottom of the pages).
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The point well made is, this company doesn't make trying/buying very easy. Never did going back long time but, the products were solid. But then, some of the folks at this company are ColorBlind ;) (anyone old enough to get the reference?).
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Should I contact the company just to demo with no\demo license? You must be kidding.
(1) Make sure the website and links you are using are correct.
(2) Follow their instructions for using it according to the demo they allow.
(3) If you like it, fine, if you don't, fine. Nothing lost except some time and maybe something to gain.
This ain't rocket science for goodness sakes! :-)
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Do you mean the links contain some of their sensible information so I do prevent leaking that or whatever by contacting them just to make them a favor as a frustrated prospect? Or do I misunderstand something?
No; you are having a problem using a website which ostensibly looks like it may be theirs but maybe it isn't. The purpose is to be sure where you are doing business - that it is legitimate and correct. Fraud detection and prevention is in the interest of the customer and the company. And this to achieve your primary purpose which is to get access to the software so you can test it.
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(1) Make sure the website and links you are using are correct.
(2) Follow their instructions for using it according to the demo they allow.
(3) If you like it, fine, if you don't, fine. Nothing lost except some time and maybe something to gain.
This ain't rocket science for goodness sakes! :-)
I am sorry to be not clear enough maybe describing my frustarating experience with the product.
I suppose the demo should be available without prior contacting the sales/support, especially when the site functionality allows registration for new users\prospects.
I saw the link by Alexey Danilchenko , clicked it, downloaded the demo, installed it (without any prompting to set the user language,. which is OK since English, Russian, German are all good with me). Then I got that purchase\demo window and clicked the Register link, filled out the form and get back to login page without any confimation emails to the specified address. Should I be their tester for free (which partitially I am at my job as a technical writer)?
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I am sorry to be not clear enough maybe describing my frustarating experience with the product.
I suppose the demo should be available without prior contacting the sales/support, especially when the site functionality allows registration for new users\prospects.
I saw the link by Alexey Danilchenko , clicked it, downloaded the demo, installed it (without any prompting to set the user language,. which is OK since English, Russian, German are all good with me). Then I got that purchase\demo window and clicked the Register link, filled out the form and get back to login page without any confimation emails to the specified address. Should I be their tester for free (which partitially I am at my job as a technical writer)?
https://www.basiccolor.de/ > the Support command - https://www.basiccolor.de/technischer-support-basiccolor/ > Lizenzierung - https://www.basiccolor.de/technischer-support-basiccolor/ > the Registrieren button - http://license.basiccolor.de/register.asp?oemId=1&language=DE.
Then fill in the form and click the Registrieren button. See what you'll get.
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I am sorry to be not clear enough maybe describing my frustarating experience with the product.
I suppose the demo should be available without prior contacting the sales/support, especially when the site functionality allows registration for new users\prospects.
I saw the link by Alexey Danilchenko , clicked it, downloaded the demo, installed it (without any prompting to set the user language,. which is OK since English, Russian, German are all good with me). Then I got that purchase\demo window and clicked the Register link, filled out the form and get back to login page without any confimation emails to the specified address. Should I be their tester for free (which partitially I am at my job as a technical writer)?
As Andrew mentioned, the one downside with BasicColor is that the company doesn't make on-line transactions particularly easy or user-friendly. But their system is nonetheless workable - just much less convenient than most other companies offer. So those interested in trying their products should just go to the correct website from the beginning and follow their system for getting what you want. I can't say any more about this - take it or leave it, I think that's the whole story.
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This post allows to implicate you are affiliated with or are getting compensated in money or benefits by the company, otherwise you would have checked the described workflow for yourself. The other prospects will see the same thing I have experienced.
Sorry, but saying basiccolor.de is a WRONG site sounds nonsensical to me.
OK - that's the end of my discussion with you. I tried to be helpful and what I get back from you is an avalanche of horseshit about affiliation with the company. For your information, I have no affiliation with this company or any other company except to use the products I buy from them. Take your rubbish elsewhere. I have banned your posts from reaching my computer.
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Should I contact the company just to demo with no\demo license? You must be kidding.
I think you have comprehension problems as well a ability to express yourself clearly (not judging just by this post alone). If you want to be understood make yourself clear. At the moment reading all this it is unclear to me if you are seriously trying to use the software or just taking a mickey at everything
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I am sorry to be not clear enough maybe describing my frustarating experience with the product.
I suppose the demo should be available without prior contacting the sales/support, especially when the site functionality allows registration for new users\prospects.
I saw the link by Alexey Danilchenko , clicked it, downloaded the demo, installed it (without any prompting to set the user language,. which is OK since English, Russian, German are all good with me). Then I got that purchase\demo window and clicked the Register link, filled out the form and get back to login page without any confimation emails to the specified address. Should I be their tester for free (which partitially I am at my job as a technical writer)?
You seem to be seriously thick for the technical writer. Why not employ a simplest option and write an email to them or something asking how to get a demo license (that is if you are really interested)? Why post all the childish nonsesne here slaying the company that were doing colour management software for a long time?
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I am not sure if Mark D. Segal can see that post. I apologize for the presumably rude words and want to stress I did not mean that in any personal way.
But I still would like to know how his suggestions on contacting the company and the "wrong" site are meant to be understood.
I just think that coming to the marketplace with such a raw infrastructure (licensing\localization) even though the products itself may be great is not right.
In regards to contacting the company via email I still cannot understand why should I provided their site has the new user registration functionality which obviously does not work as intended.
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I have a LaCie blue eye pro calibration device that came bundled with my LaCie monitor. On my old XP computer it still works; on the Windows 8.1 it does not. I tried communicating with both LaCie and Microsoft, and the best I got was "incompatible". Thank you very much, guys.
I believe they all want to screw you. Satisfied customers are a thing of the past, just like banks appreciating long-time customers... yeah, right. I can't recall having any such supplier problems before the advent of the Internet. It has bred a total disregard and disrespect for that entity called a client/customer. We turned into faceless cows for the milking of.
Rob
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I am not sure if Mark D. Segal can see that post. I apologize for the presumably rude words and want to stress I did not mean that in any personal way.
But I still would like to know how his suggestions on contacting the company and the "wrong" site are meant to be understood.
I just think that coming to the marketplace with such a raw infrastructure (licensing\localization) even though the products itself may be great is not right.
In regards to contacting the company via email I still cannot understand why should I provided their site has the new user registration functionality which obviously does not work as intended.
Yes I can see your post and I accept your apology. Thank you. More importantly as a general principle please understand going forward that this website has standards for participation, one of the most important being not to attack the personal integrity of other participants.
On your substantive point about acquiring and testing the software, let me reiterate to you: it's pointless protesting how they do business. That's their system. If you find it too awkward to work with, don't use it. If you still want to try it, go to a version of their website that works properly and follow their instructions. If you still aren't making progress, get in touch with them - most likely they will help you. It's really as simple as that, and I think we have now exhausted this aspect of the discussion.
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Yes I can see your post and I accept your apology. Thank you. More importantly as a general principle please understand going forward that this website has standards for participation, one of the most important being not to attack the personal integrity of other participants.
On your substantive point about acquiring and testing the software, let me reiterate to you: it's pointless protesting how they do business. That's their system. If you find it too awkward to work with, don't use it. If you still want to try it, go to a version of their website that works properly and follow their instructions. If you still aren't making progress, get in touch with them - most likely they will help you. It's really as simple as that, and I think we have now exhausted this aspect of the discussion.
Thanks for not closing the doors. Really appreciate that. I might be a Homer Simpson sometimes, but let me stress once again, it was not (meant as) a personal attack at you, I have just been seeing a trend in how bad practices are advocated in different areas on different boards on paid basis (Cui prodest? as you might know).
I do get your point regarding the business ways. However, I have tested the behavior at basiccolor.de both with English and Deutsch settings, the no-confirmation-email and no-way-to-create-an-account-by-yourself issues persist. Along with their less than superb localization I guess I prefer to not point them at the faults since they have to have it known from their own testing etc. I think that getting such a frustrating experience right before the start of any business relationship and demoing the product save for real work using it is enough to just not use it. It does not withdraw one's right to communicate the opinion publicly, however.
And I concur the discussion topic has exhausted.
Once again I am sorry for any words that could be interpreted as a personal attack.
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This is obviously why they discontinue support...to sell new hardware.
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I own the i1 Display 2 monitor calibration device. The i1 Profiler software no longer recognizes the device when it is plugged in to my Mac. I called X-Rite, and they said it was because of a Mac OS update, and that the i1 Display 2 is no longer supported.
This is the second i1 device I have bought which has been orphaned by the company through software, when the hardware is still in perfect operating condition. I cannot express the level of frustration that generates!
Before I toss yet another calibration device in the trash, I would like to know if there are any workarounds. Failing that, is there another company which demonstrates more respect for their customers, and better supports their devices through the product lifetime?
One might ask, “Who made you an orphan, X-Rite or Apple?” Seems like Apple has a serious commmitment to non-backward compatibility with their OS updates.
Rand
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One might ask, “Who made you an orphan, X-Rite or Apple?” Seems like Apple has a serious commmitment to non-backward compatibility with their OS updates.
Rand
Not that it matters much, it doesn't work - it doesn't work; but really, if Apple makes changes to an OS it considers necessary for whatever reasons (usually security, technical progress, etc.), they provide the developers normally six months of advance notice and the necessary information for updating their apps/devices to be compliant. It is their judgment call whether to do so, often driven by commercial considerations, and in some cases technical ones as well. X-Rite has been notorious for discontinuing equipment and application versions as they restructure, get restructured, or operating systems change.
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Not that it matters much, it doesn't work - it doesn't work; but really, if Apple makes changes to an OS it considers necessary for whatever reasons (usually security, technical progress, etc.), they provide the developers normally six months of advance notice and the necessary information for updating their apps/devices to be compliant. It is their judgment call whether to do so, often driven by commercial considerations, and in some cases technical ones as well. X-Rite has been notorious for discontinuing equipment and application versions as they restructure, get restructured, or operating systems change.
There's plenty of places to lay the blame. But the bottom line is, many of us need to keep an old computer around to support legacy hardware, software and dongles! About 5 years ago I purchased a MacBook Pro old enough to boot OS9 and run a lot of old software. Cost me $150 on ebay. Even if I only need to use it twice a year, to run software and hardware costing (at the time) thousands of dollars.