Epson P800 - Paper not Centering

[pearlstreet]

I'm trying to print a 12x18 inch image on a 13x19 inch sheet of Hahnemuhle Photo Rag baryta. Every time I print it  it prints a one inch border on one side and no border on the other. When I print the same image with same profile and settings on another paper, it prints correctly. Is the hahnemuhle paper shifting in the printer?

This is in photoshop cc2017, windows 10.

@#!!$%^&!!???

Sharon

[Mark D Segal]

Very, very unlikely. What application are you printing from?

[pearlstreet]

Photoshop cc2017

[pearlstreet]

I had a sheet of harman photo gloss baryta at the same size I put in with the same settings including the profile and it printed perfectly - put the hahnemuhle back in and same problem

[Mark D Segal]

When you click on Print Settings in Photoshop's Print menu, then click on Paper size, scroll to the bottom to Custom Paper size. Click "+" to create a new preset. In that dialog create a 12x18 inch new preset with the margins set to 0 on all 4 dimensions. Give it a name (say change it from "Untitled" to 12x18) and revert to Print settings. Because it is 12x18 on a 13x19 sheet you will want a half in margin on all 4 sides. In the Photoshop Print menu, make sure the box called "Centered" is checked, then go back into Print Settings and make sure your new preset is still active. If so, exit from there, click Print and it should come out fine.

[pearlstreet]

Mark, thanks for your help.. I can't find a box that says centered.

[pearlstreet]

I found it and it was checked - trying a print now.

[pearlstreet]

I removed my screenshots to avoid confusion.

[pearlstreet]

Here's what it was printing with those settings.

[Mark D Segal]

Sorry, I made a mistake. The custom page size should say 13x19 with 0 margins. Then call-up your 12x18 photo and with Centered checked, it should place that 12x18 in the center of a 13x19 sheet. In the Print Menu scroll down to "Position and Size", where you should see "center".

[Mark D Segal]

It just occurred to me - you may be on Windows and I'm "talking" from a Mac, but I would hope such basic setting options exist in both versions of the driver.

[pearlstreet]

That's the settings i used originally though. Centered was checked. Wondering if i should use the front feed.

Yes i am on windows.

Thanks Mark.

[Mark D Segal]

You can try the Front Fine Art feed, but that paper is quite flexible, so I've had no difficulty putting it through the top  sheet feeder.

[pearlstreet]

Ive got a tight deadline. Ill see what ican make work. Thanks Mark

[Mark D Segal]

Hope you get it going right - it *should* work.

[schertz]

Looking at your Screenshot-(7).jpg image from post 7, you have 12x18 as the paper size, but it should be 13x19. If the printer thinks there is only a 12x18 paper loaded it will print the image all the way over to the edge with a 1-inch border on one side and very little border on the other, as you indicated in the OP. You can also see from Screenshot-(6).jpg that Photoshop thinks that 12x18 paper is loaded because the margins are so tiny in the print preview.
Mark had the correct answer in reply #9, you need to tell the print driver that you have 13x19 paper loaded (or "A3+" or "Super B") and print your 12x18 image centered in the middle of the page.

Mike

[pearlstreet]

Yes that wasn't the skewing  problem - if you read all the posts you'll see. :-)

[Mark D Segal]

Yes that wasn't the skewing  problem - if you read all the posts you'll see. :-)

Sharon, do you have an idea what was the cause? I think as long as you were loading the paper correctly it must be a setting of some kind. The printer normally warns you of a paper skew before it starts printing, and if there were a mechanical problem causing paper shifting after the print starts, it would most likely be printing at an angle or irregularly, but that is not what you reported - you reported a bigger margin on one side compared with the other, which sounds very much like a mistaken setting somewhere. Just wondering whether you've discovered anything yet.

[pearlstreet]

Mark, I don't have any idea. After the second one did it, I put in a 13x19 sheet of Harman fiber gloss baryta, leaving all the settings the same as the photo rag baryta and it printed perfectly - put the hahnemuhle back in and it skewed again. It has to to be the paper.

[Mark D Segal]

Really strange; as I say I've had no issues with that paper in the P800, and I've printed a lot of 13x19 sheets. I'm at a loss about what could be going on.