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Author Topic: Trying to make an online payment for V10  (Read 1444 times)

sjprg

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Trying to make an online payment for V10
« on: December 07, 2016, 03:31:14 pm »

Has anyone else had their card refused by DIBS when they tried to pay for V10?
Looking up DIBS it appears to be a Swedish Company. What gives with PhaseOne?

Support says try again with another browser. I.E. or Chrome does not work.

Get and answering At Milhouse office. No call back yet. Over a week now.
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Paul

Remko

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Re: Trying to make an online payment for V10
« Reply #1 on: December 07, 2016, 03:43:54 pm »

Hi Paul,

I had a bit of a different problem with DIBS. The last part of my payment, the verification of my credit card, did not come thru though my bank could see I made the payment. So it is obvious the issue is at their site.

What helped me at the end is to use Safari instead of Firefox (I am on a Mac). This should not make any difference but it did. I informed Phase One about this.

If I recall correctly you can also pay via PayPal. I hope that will work out for you. And report your issue to Phase One anyway, they should now about it. And maybe can help you with another way of paying them (that was the advice my bank gave me) if PayPal does not work for you.

You can contact their Payment Department here: https://www.phaseone.com/en/FooterMenu/Contact.aspx

Good luck!

cheers,
Remko

Edited: corrected a typo.
« Last Edit: December 08, 2016, 07:05:07 am by Remko »
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Bart_van_der_Wolf

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Re: Trying to make an online payment for V10
« Reply #2 on: December 07, 2016, 04:02:21 pm »

If I recall correctly you can also pay via PayPal.

Yes, that's what I did, although the option was a bit hidden as the last choice in the pull-down menu, due to my browsers using a larger font.

Cheers,
Bart
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Doug Peterson

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Re: Trying to make an online payment for V10
« Reply #3 on: December 07, 2016, 04:58:33 pm »

Or just buy it from your local dealer. We gladly accept credit, cash, gift certificates to Shake Shack or gold bullion.

sjprg

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Re: Trying to make an online payment for V10
« Reply #4 on: December 07, 2016, 05:05:45 pm »

Just placed another ticket with the above web page.
No dealers in southern Oregon.
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Paul

Doug Peterson

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Re: Trying to make an online payment for V10
« Reply #5 on: December 07, 2016, 08:08:18 pm »

Just placed another ticket with the above web page.
No dealers in southern Oregon.

We cover all US States and are open 9am ET to 8:30pm ET. Our west coast office is still open; you can call and talk to a real person, or check out via our website now :). Www.digitaltransitions.com

sjprg

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Re: Trying to make an online payment for V10
« Reply #6 on: December 15, 2016, 02:52:57 pm »

I found the answer. DIBS does not support debit cards, only credit cards. They have no way to handle the PIN number that debit cards require. Some of us refuse to use credit cards after being burned. (it a long story). With debit cards you are only at risk for the amount that you keep in the account. I learned about the problem of debit cards when I moved to Oregon where all gas stations have fueling attendants to pump your gas. Turns out they are not trained to observe the card and automatically punch the credit button on the gas pump instead of the debit button. Ergo the card is declined. Evidently the PIN is not programmed into the chipped cards either.
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Paul
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