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Author Topic: Sony Sensor Cleaning - Beware  (Read 12355 times)

Mark D Segal

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Re: Sony Sensor Cleaning - Beware
« Reply #20 on: November 08, 2016, 03:54:26 pm »

From the Eclipse statement: "Now that we have sufficient data in hand - including more tests, reports from Sony and other independent repair centers - we can safely conclude that Eclipse is 100% safe on these cameras."

If this is true, it would seem that Sony and these other repair centres have also cleared this product. 

Personally I have used Eclipse for years, first with Canon and now Sony A7R2s with zero problems. (Maybe this make me an independent third party verifier?)

Paul

If Sony is happy with this position they certainly haven't made it known to one of my dealers or generally; in fact based on what I was told, they appear to be instructing dealers to advise the customers to use a service center. However, your experience is certainly much more positive than mine was and the sensor versions are probably close enough. So one wonders.........But I won't be using any officially unauthorized fluid on an a6300 sensor until Sony confirms what product and procedure they are comfortable with.
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Mark D Segal (formerly MarkDS)
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Phil Indeblanc

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Re: Sony Sensor Cleaning - Beware
« Reply #21 on: November 08, 2016, 04:39:24 pm »

Maybe you got a fake bogus copy of the Eclipse from Amazon. I have read such claims.
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Mark D Segal

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Re: Sony Sensor Cleaning - Beware
« Reply #22 on: November 08, 2016, 04:42:46 pm »

Maybe you got a fake bogus copy of the Eclipse from Amazon. I have read such claims.

Nope, bought it from Vistek (reputable, major professional dealer here in Toronto) - but some time ago. I checked for an expiry date and there was none so I assumed it doesn't expire - but then again, maybe it does! The plot thickens. :-)
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Mark D Segal (formerly MarkDS)
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NancyP

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Re: Sony Sensor Cleaning - Beware
« Reply #23 on: November 08, 2016, 05:13:16 pm »

Mark, I agree that users ought to be able to clean the sensor, with the understanding that it may not be sufficient and that if improperly cleaned, the camera could be damaged and need repairing. A sensible move by the manufacturer is to recommend that in-warranty cameras be cleaned by a recommended service, and that in emergencies an alternate procedure (with details and with names of compatible products) can be performed. After all, people do get out beyond their back yards or cities. What do you do if you are somewhere in Nepal?
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Mark D Segal

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Re: Sony Sensor Cleaning - Beware
« Reply #24 on: November 08, 2016, 05:22:20 pm »

What do you do if you are somewhere in Nepal?

Well, it depends WHERE in Nepal. I had a hard drive failure in Kathmandu and some smart folks running a Mac repair shop downtown got me up and running again when I thought my goose was cooked; but yes, you got it - that's the whole point - different story if I were trekking in the Himalayas :-).
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Mark D Segal (formerly MarkDS)
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Phil Indeblanc

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Re: Sony Sensor Cleaning - Beware
« Reply #25 on: November 08, 2016, 09:04:35 pm »

Mark, I agree that users ought to be able to clean the sensor, with the understanding that it may not be sufficient and that if improperly cleaned, the camera could be damaged and need repairing. A sensible move by the manufacturer is to recommend that in-warranty cameras be cleaned by a recommended service, and that in emergencies an alternate procedure (with details and with names of compatible products) can be performed. After all, people do get out beyond their back yards or cities. What do you do if you are somewhere in Nepal?

Feel free to use the procedure I outlined on the first page. It is not wether or not you only follow directions carefully, but experience is at least half the knowledge to have at hand. I have cleaned over 15 different sensors from Phase One, Kodak, Canon, Nikon, and now Sony.
.
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Paulo Bizarro

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Re: Sony Sensor Cleaning - Beware
« Reply #26 on: November 09, 2016, 04:35:56 am »

Well not "no camera maker"  - Phase One actually ships their XF/IQ kit with Photosol sensor cleaning products and tells you exactly how to use them ;)  That includes their Sony sensored models!

For sake of completeness, I did wrote "no camera maker I know of". Good that Phase One does it.

For further clarification: I have used Canon, Nikon, Fuji, Olympus, Panasonic, Leica, Sony; the official spiel from them is to not touch the sensor, if in need of cleaning, go to an authorized service centre. This actually makes sense. Imagine Sony recommends product X; someone uses it and screws up the sensor, either due to personal reasons, or to product X being out of date, or having a slightly different composition than before, or because the coating on the sensor was changed. Sony would have to be held responsible for that, and for sure they do not want that.

Of course there have been products that have been tried and tested and are know to be safe. But there is the risk of a new camera having a different sensor coating or something, for which the product may no longer be safe.

David Good

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Re: Sony Sensor Cleaning - Beware
« Reply #27 on: November 09, 2016, 05:06:57 am »

I have cleaned my A7II's sensor four or five times with the Aero-clipse solution (with their expensive swabs) with no noticeable ill effects.
I was hesitant at first but couldn't see myself sending the camera in every time the sensor accumulated dust or lube spots. Just my experience so far.......
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davidgp

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Re: Sony Sensor Cleaning - Beware
« Reply #28 on: November 09, 2016, 05:55:14 am »

I'm reaching the point about what to use to clean my A7 II sensor... reading terror stories in both fronts... people using the gel stick for Sony leaving marks in the sensor and people with eclipse with also problems...

Aero-clipse looks like the safest one... but difficult to get it in Europe... all the online shops that I see have the product they have it out of stock


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Mark D Segal

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Re: Sony Sensor Cleaning - Beware
« Reply #29 on: November 09, 2016, 07:16:10 am »

This morning I received advice on good authority NOT to use preparations containing methanol. Check this reference: http://briansmith.com/5-simple-steps-camera-sensor-cleaning/ for overall good detailed advice on sensor cleaning.
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Mark D Segal (formerly MarkDS)
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David Good

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Re: Sony Sensor Cleaning - Beware
« Reply #30 on: November 09, 2016, 07:27:55 am »

This morning I received advice on good authority NOT to use preparations containing methanol. Check this reference: http://briansmith.com/5-simple-steps-camera-sensor-cleaning/ for overall good detailed advice on sensor cleaning.

Yes, that is where I first read of the recommendation to use the methanol-free Aero-clipse. Brian has posted a lot of very useful info for us Sony shooters.
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Phil Indeblanc

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Re: Sony Sensor Cleaning - Beware
« Reply #31 on: November 09, 2016, 01:08:38 pm »

This morning I received advice on good authority NOT to use preparations containing methanol. Check this reference: http://briansmith.com/5-simple-steps-camera-sensor-cleaning/ for overall good detailed advice on sensor cleaning.

I mentioned this in post #7,  How to clean sensor...
Didn't have any link to expand on it :-)
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davidgp

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Re: Sony Sensor Cleaning - Beware
« Reply #32 on: November 10, 2016, 01:46:18 am »

This morning I received advice on good authority NOT to use preparations containing methanol. Check this reference: http://briansmith.com/5-simple-steps-camera-sensor-cleaning/ for overall good detailed advice on sensor cleaning.

Yes, that's the main reason I was mentioning aero-eclipse... it looks like it does not contain methanol


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Mark D Segal

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Re: Sony Sensor Cleaning - Beware
« Reply #33 on: November 10, 2016, 03:46:13 am »

Yes, that is where I first read of the recommendation to use the methanol-free Aero-clipse. Brian has posted a lot of very useful info for us Sony shooters.

Thanks David, yes he has; and good tht he has been so.

One would like to see Sony being more pro-active (or should I more accurately say "behave with a better sense of corporate good behaviour") about what is compliant and non-compliant with their sensors. Owners should not need to do research, guess, take risks or visit a service center for a sensor cleaning (unless it's horribly bad).

This has been a useful discussion for the most part. Thanks to those who shared insight and constructive advice.
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Mark D Segal (formerly MarkDS)
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davidgp

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Re: Sony Sensor Cleaning - Beware
« Reply #34 on: November 10, 2016, 06:53:25 am »

One would like to see Sony being more pro-active (or should I more accurately say "behave with a better sense of corporate good behaviour") about what is compliant and non-compliant with their sensors. Owners should not need to do research, guess, take risks or visit a service center for a sensor cleaning (unless it's horribly.

+1



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kers

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Re: Sony Sensor Cleaning - Beware
« Reply #35 on: November 10, 2016, 07:05:49 am »

This has been a useful discussion for the most part. Thanks to those who shared insight and constructive advice.

to make it even more useful;

Has anybody experience with cleaning a D810 sensor?
I never done it before and normally let Nikon take care of it.
The sensor is not very sensitive to dust that is a good thing ( the D3x had to be cleaned very two months)
regards,

Pieter Kers
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dchew

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Re: Sony Sensor Cleaning - Beware
« Reply #36 on: November 10, 2016, 07:58:16 am »

Note that new Phase One backs are shipped with Eclipse fluid (not Aero-clipse), pec pads and also a few ewipes.

I am not successful with the folding-pads technique. I use the swabs from visible dust instead. That is, only after multiple attempts at blowing fail.

Dave
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Phil Indeblanc

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Re: Sony Sensor Cleaning - Beware
« Reply #37 on: November 12, 2016, 02:27:00 am »

In the Phase One kit, likely Ewipes are for the sensor, Eclipse for the lenses.
It would be un-PhaseOne of them to include 2 things that are uncertain of what you use them for.

Yes, blow all you can, and then swabs work easier. I like the Ewipes as I clean a few other areas like mount and such after the sensor.
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Bart_van_der_Wolf

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Re: Sony Sensor Cleaning - Beware
« Reply #38 on: November 12, 2016, 04:59:43 am »

Nope, bought it from Vistek (reputable, major professional dealer here in Toronto) - but some time ago. I checked for an expiry date and there was none so I assumed it doesn't expire - but then again, maybe it does! The plot thickens. :-)

Hi Mark,

It doesn't 'expire' as such, but these alcohols are hygroscopic, so over time the water content increases which might cause slower drying issues.

Cheers,
Bart
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Mark D Segal

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Re: Sony Sensor Cleaning - Beware
« Reply #39 on: November 12, 2016, 05:11:29 am »

Hi Mark,

It doesn't 'expire' as such, but these alcohols are hygroscopic, so over time the water content increases which might cause slower drying issues.

Cheers,
Bart

That's helpful Bart - it could be part of what happened - seemed to take forever to clear-up, why I thought it best to take in to service for a look-see.
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Mark D Segal (formerly MarkDS)
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