Used them for Manfrotto/Gitzo service and spares for years and a great company to deal with.
My first dealings was with a Manfrotto 405 geared head that a control seized. I contacted them and they offered to sell me the part and gave instructions on how to do the fix rather than insisting I send the head to them for replacement (which i actually did). The head was returned all fixed but additionally with all other parts checked and lubricated.
A part I needed recently for a Gitzo lateral was unknown to them and not on the parts drawings so they contacted Italy, found the part and ordered it in (without even asking for payment).
Great service and can highly recommend!