Frequently Asked Questions and Login Help

[josh.reichmann]

I could not login...can you help me?

Hi there, you can send an email to : [email protected]

If you’re still having trouble

All the best

Josh

[mtakeda]

Can you tell me the steps to upload the image files to the section like “fun with medium format”?

[nadinefaith]

Thanks to all for help support, I know now where to ask if I have problems

[Winton]

Is there an index to the articles somewhere. I have been unable to find it.

[DaveL]

We are compiling FAQs and building how-to documents for troubleshooting issues here: https://luminouslandscape.zendesk.com/hc/en-us

If you are having issues please check here first and feel free to submit a ticket if your question is not answered there.

To access the Help system, you need to be on the main site. The Forum, which uses different software does not have a floating Help button.

Link doesn't work....

[josh.reichmann]

Link doesn't work....

Please contact : [email protected]

[Pedrad]

Thought I was the only one with this problem. Obviously not the case. After canceling my subscription 5 years ago because of difficulties logging in, I tried again because I have heard good things about changes in the website. Once again, I have become thoroughly frustrated. Updated my credit card 10 times, but keep getting error messages after getting messages that I have successfully updated my account. I don’t understand how they have any subscribers.

[SoftHear]

After a lengthy period with a broken device, I finally managed to log in.  web browser

 Right now, I'm using a different browser.

 When I tried to log in, the software here could not detect my user name.

 I was about to give up when I noted a message at the very bottom of the forums index page  When I clicked it, I was instantly logged on.

 If I ever need to use that event again, I would like to know how it worked.

 Thank you.

external and irrelevant link removed. Jeremy

[swindy]

Thank you all for those subscribing to LuLa and those on the forum here.  Currently, the system sometimes has difficulties to those who once were subscribers and now who want to re-subscribe with same login.  The older logins have trouble reestablishing themselves.  We are working on it. 

If you are having problems, please contact: [email protected].   

[degrub]

Is there a typo in the email address as written ? Should it be  "customerservice" instead ?

"If you are having problems, please contact: [email protected]"