Started by LesPalenik, March 10, 2015, 04:46:20 am
Quote from: Ken Bennett on March 11, 2015, 08:36:50 am...The funny thing is, Apple is making very high margins in two traditionally low margin businesses -- PCs and phones. IIRC Apple brings in over 90% of all cell phone profits worldwide. They do this by treating it like a high margin business - great customer service, very careful design and implementation, etc. I've called Applecare several times in the last few years with nagging issues, and the reps stayed on the phone with me, sometimes for more than an hour, until the problems were fixed....
Quote from: Kevin Raber on March 11, 2015, 09:56:17 amYes my wife is a dropper and we did get the Apple Care. Apple Care has saved me a few times with my laptop and pro machines. Certainly worth the cost. If you bring your machine in and it has Apple Care there is just no hassle what so ever. They take it away say it will be five days to fix and 3 days later it is ready.
Quote from: dreed on March 11, 2015, 11:52:09 pmApple make trendy products and people pay for trendy. Just look at fashionable clothes, etc.
Quote from: dreed on March 11, 2015, 11:52:09 pmLet me know how you get along with Applecare when your laptop fails and needs to be serviced manually. Further, let me know how you get along when you're in a different country from the one in which you bought it.When I can get "Next Business Day, On Site Support" from Apple to fix a broken screen or something else that can't be done over the phone, let me know. Until then I'll stick with Dell who I've had service laptops on multiple different continents "the next day" and for which I never lost contact with my laptop.Apple make trendy products and people pay for trendy. Just look at fashionable clothes, etc.Wow! I hope those laptops aren't "business critical" for you.
Quote from: dreed on March 11, 2015, 11:52:09 pmLet me know how you get along with Applecare when your laptop fails and needs to be serviced manually. Further, let me know how you get along when you're in a different country from the one in which you bought it.
Quote from: jeremyrh on March 12, 2015, 02:33:33 am...(Since we're trading anecdotes, I once had a Dell laptop. Once. Briefly. And occasionally it worked. I spent a lot of time on the phone to their support centre, a lot of time waiting for them to send out spare parts and even longer waiting for them to send out the right spare part.)
Quote from: Hans Kruse on March 12, 2015, 03:59:32 amDell laptops I have seen and the cheaper ones are junk. The most expensive ones are well built and cost as much as MacBooks.
Quote from: Kevin Raber on March 10, 2015, 09:49:46 amAbout 14 years ago I took a customer service course. I learned two things. The customers is always right.
Quote from: Telecaster on March 24, 2015, 03:53:20 pmMy experience from working in retail--and later working for/with companies whose main focus was retail--was that the customer is always right...but not everyone who enters your establishment (whether physically or virtually), or even buys something from you, is a customer.
QuoteAs for service...no company is always gonna get it right. Humans make mistakes.
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