I haven't even had this thing two days and im clueless about what I am doing wrong. I know there is a large learning curve, but
I have been trying to use the sample pack of canvas paper. And, Im having a bit of a problem loading the paper on my 9900. I have tried other types of 8.5x11 papers like metallic and satin with no issues.(exhibition luster, hannemule,etc) and had no problems loading these
types of small sheets.
I have not called Epson customer support as of yet.
The procedures I have tried:
I set the paper type to canvas before starting.
I have tried all five 8.5x11 paper types and one sheet of the 800 matte canvas worked, but the second sheet wouldn't load.
I have tried uncurling first because they all had an edge crease. I tried putting one of the sheets under a book for 8 hrs to straighten paper. That did not work either
I tried putting a reverse crease in the edge of one of the papers. That did not work.
I hit the paper release button and manually positioned the paper vertically. That did not work!
I tried changing the platen gap.
I tried inserting manually and then closing the paper release button, that did not work.
I have tried hitting the paper release button, then inserting the paper, waiting for the printer to be detected and hit the pause button. That did not work!
Thanks
Jon Glaser