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Author Topic: LR printing all the wrong color, please help!!  (Read 5366 times)

yalag

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LR printing all the wrong color, please help!!
« on: July 31, 2014, 01:23:53 am »

Currently I have a OSX 10.9 setup, with aperture everything printing correctly. I'm switching to LR now. But it isn't printing correctly. I have a Epson r3880.

I made sure that the soft proofing looks right. I made sure that the printer profile is set correctly.

I made sure color management in LR is set to use the right profile. I choose the intent Relative.

I made sure that in the print dialog that color matching is greyed out.

What else am I missing? I tried printing from Photoshop, same thing. I printed from Aperture again and it worked fine.

I'm using LR 5.5 and PS CC 2014.

Please help! Thank you!
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Steve House

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Re: LR printing all the wrong color, please help!!
« Reply #1 on: July 31, 2014, 09:00:05 am »

Specifically what is wrong with the print ... too light or dark, colour casts or shifts, what?
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yalag

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Re: LR printing all the wrong color, please help!!
« Reply #2 on: July 31, 2014, 09:30:22 am »

Sorry of course, the most important thing. Here's a photo where the top is aperture and bottom is lightroom. It doesn't show as well here in the photo but the background is quite different.

The aperture looks quite close to what I see in my screen. The lightroom is completely off.
« Last Edit: July 31, 2014, 10:36:12 am by yalag »
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digitaldog

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Re: LR printing all the wrong color, please help!!
« Reply #3 on: July 31, 2014, 10:22:55 am »

It might be the print template. Double check all settings and then update the template (or build another), check it again. Also make sure you're not using Version 4 ICC profiles.
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yalag

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Re: LR printing all the wrong color, please help!!
« Reply #4 on: July 31, 2014, 10:37:05 am »

It might be the print template. Double check all settings and then update the template (or build another), check it again. Also make sure you're not using Version 4 ICC profiles.

Sorry, what is a template? How do I build or update it? Where am I looking at again?

How do I make sure I'm not suing version 4 icc profiles? I'm using my own printer and monitor profiles.
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digitaldog

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Re: LR printing all the wrong color, please help!!
« Reply #5 on: July 31, 2014, 10:41:39 am »

Sorry, what is a template? How do I build or update it? Where am I looking at again?

How do I make sure I'm not suing version 4 icc profiles? I'm using my own printer and monitor profiles.

On the left side of the UI are a list of print templates. It stores everything for the print job and can be updated too. So suppose you click on one and it's set for Luster profile but you change and don't update it after picking Glossy or something else. It can default back to the previous setting. Maybe, maybe not but check. Now I see that you get the same results from Photoshop and LR which is a good sign, indicating you did setup both correctly (or both incorrectly  ???) and that maybe the issue is Aperture and it's settings.

You might need to download a reference image to test such you know which of the two are wrong (Aperture or LR/PS). There's one here:
http://www.digitaldog.net/files/2014PrinterTestFileFlat.tif.zip

Does Aperture or PS look correct?
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yalag

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Re: LR printing all the wrong color, please help!!
« Reply #6 on: July 31, 2014, 10:44:27 am »

On the left side of the UI are a list of print templates. It stores everything for the print job and can be updated too. So suppose you click on one and it's set for Luster profile but you change and don't update it after picking Glossy or something else. It can default back to the previous setting. Maybe, maybe not but check. Now I see that you get the same results from Photoshop and LR which is a good sign, indicating you did setup both correctly (or both incorrectly  ???) and that maybe the issue is Aperture and it's settings.

You might need to download a reference image to test such you know which of the two are wrong (Aperture or LR/PS). There's one here:
http://www.digitaldog.net/files/2014PrinterTestFileFlat.tif.zip

Does Aperture or PS look correct?

Aperture looks correct and close to what the monitor shown though not perfect. LR/PS was both equally incorrect (far off from the monitor and it's soft proofing presentation).
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yalag

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Re: LR printing all the wrong color, please help!!
« Reply #7 on: July 31, 2014, 10:48:36 am »

On the left side of the UI are a list of print templates. It stores everything for the print job and can be updated too. So suppose you click on one and it's set for Luster profile but you change and don't update it after picking Glossy or something else. It can default back to the previous setting. Maybe, maybe not but check. Now I see that you get the same results from Photoshop and LR which is a good sign, indicating you did setup both correctly (or both incorrectly  ???) and that maybe the issue is Aperture and it's settings.

You might need to download a reference image to test such you know which of the two are wrong (Aperture or LR/PS). There's one here:
http://www.digitaldog.net/files/2014PrinterTestFileFlat.tif.zip

Does Aperture or PS look correct?

Also, on the left I don't use any of the existing template. I had to click on "page setup" and choose the paper size, orientation and so on. But I don't set the paper type there either. It's set in the Print dialog.
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digitaldog

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Re: LR printing all the wrong color, please help!!
« Reply #8 on: July 31, 2014, 12:57:36 pm »

Also, on the left I don't use any of the existing template.
Template Browser (under Preview). You may need to make one. But that PS and LR are in sync, I don't think that's the issue.
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yalag

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Re: LR printing all the wrong color, please help!!
« Reply #9 on: July 31, 2014, 12:58:55 pm »

Template Browser (under Preview). You may need to make one. But that PS and LR are in sync, I don't think that's the issue.

Do you know what the next step would be to troubleshoot? I have to move to LR very soon and printing is completely broken right now...
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digitaldog

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Re: LR printing all the wrong color, please help!!
« Reply #10 on: July 31, 2014, 01:01:05 pm »

Do you know what the next step would be to troubleshoot? I have to move to LR very soon and printing is completely broken right now...
Since you have Photoshop and since it and LR are producing the same results, we need to know if they are correct or not or Aperture is or isn't. Print the reference image and see if you can tell which is which. Then we can look over LR or probably PS's settings.
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yalag

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Re: LR printing all the wrong color, please help!!
« Reply #11 on: July 31, 2014, 01:03:14 pm »

Since you have Photoshop and since it and LR are producing the same results, we need to know if they are correct or not or Aperture is or isn't. Print the reference image and see if you can tell which is which. Then we can look over LR or probably PS's settings.

So open the tif and print using the same printer profiles and printer settings from each program?
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digitaldog

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Re: LR printing all the wrong color, please help!!
« Reply #12 on: July 31, 2014, 01:03:45 pm »

Yes. And make note or better, screen captures of everything you selected.
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yalag

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Re: LR printing all the wrong color, please help!!
« Reply #13 on: July 31, 2014, 09:59:35 pm »

Yes. And make note or better, screen captures of everything you selected.

Ok I got home and did the test print between Aperture and LR. The test seems to be almost the same. Then I did my photo again and the blue is completely off.
The settings are the same for all 4 photos.

« Last Edit: July 31, 2014, 10:05:47 pm by yalag »
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digitaldog

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Re: LR printing all the wrong color, please help!!
« Reply #14 on: August 01, 2014, 10:34:40 am »

I think your issue is in the Print Dialog, settings. Do not use a custom setting there, that's stored in LR. Presets should be set to "Default Settings" NOT a saved setting as you have (Epson Premium Glossy).
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yalag

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Re: LR printing all the wrong color, please help!!
« Reply #15 on: August 01, 2014, 10:38:21 am »

Ok I can try again tonight, but I doubt that's the case since there would be no difference between default and saved as long as I keep each setting of the print dialog the same.

The other question I have is that, it seems only the blue is off. I also did another print of another photo and it seems to match somewhat ok to the screen (granted, I haven't done the aperture comparison yet, I will tonight). So is there a possibility of LR only screwing up that blue color?
« Last Edit: August 01, 2014, 10:41:55 am by yalag »
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digitaldog

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Re: LR printing all the wrong color, please help!!
« Reply #16 on: August 01, 2014, 01:27:03 pm »

All ink heads are firing? Try a different rendering intent.
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Simon J.A. Simpson

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Re: LR printing all the wrong color, please help!!
« Reply #17 on: August 01, 2014, 05:06:34 pm »

Going to stick my oar in here.

These kind of printing problems can be very difficult identify and, sometimes, to rectify.  It is always a process of elimination, to gradually eliminate everything that might be contributing to the differences until you are left with a conclusive cause.  The task you face is made more challenging by the fact that there are many potential causes that can be the source of the differences you have noticed.  Thus, it requires patience and a meticulous approach to remove each possible cause, one step at a time.  But it is possible !

In essence you have to make sure that you have eliminated all possible differences between LR/PS and Aperture in the image to print chain so that none remain.  Once you have done that then the cause will be something to do with a difference between Aperture and LR/PS.

So my suggestion is start with making sure that everything is the same between Aperture and LR/PS.  You have already eliminated the image file itself as a possible cause since you have printed from two files with, I understand, the same result.  Thus, you need to make sure that everything in Aperture and LR/PS are the same from the working colour space all the way down the printing chain to the final print coming out of the printer.  This will include the Page Setup / Print dialogue settings, the print driver (have you got two printer drivers for your printer – Aperture using one and LR/PS the other – Check in the System Preferences 'Print & Scan').  And so on and so forth.

You will have to be very meticulous and make quite a lot of prints.  I speak from experience here, having had to diagnose something similar for myself some years ago.

Good luck !  And, please, keep posting to this forum on your results.
« Last Edit: August 01, 2014, 05:08:13 pm by Simon J.A. Simpson »
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yalag

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Re: LR printing all the wrong color, please help!!
« Reply #18 on: August 01, 2014, 10:17:04 pm »

Ok at this point it's pretty ridiculous, I'm going to really need some help here.

Basically, I did the test on another computer (OSX, macbook pro). Same version of aperture and LR. Same result. So this isn't my doing I don't think. Unless I'm consistently doing the wrong mistake on both computers. Also, I've made sure that every single print dialog setting is the same. There really isn't any difference.

The other interesting thing I've found is that the only wrong color it prints is sky blue. Every single other color is fine. What the hell?!

Note the photo below, notice that the sky blue is completely off. But the blue in the water on the lower left corner is completely fine. What's going on??
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digitaldog

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Re: LR printing all the wrong color, please help!!
« Reply #19 on: August 01, 2014, 10:31:10 pm »

Note the photo below, notice that the sky blue is completely off. But the blue in the water on the lower left corner is completely fine. What's going on??
If it's just blue, could be the profile. Try a different rendering intent. And how do we know the sky is completely off? How are blues in the color reference image (kids with the blue sky, blue gradient etc)?
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