Right after I opened my fat mouth and mentioned that I have had no problem with the Z3100 i1 calibration system in 8 years, I now have one
The deal is I can calibrate (linearize) my resin coated media fine and create the icc profile as well.
But I am not able to calibrate either my matte rag papers or the Hahnemuhle Fine Art Pearl. I've tried many times over several days and it goes through the entire process of printing and measuring the target, then gives an error message that it wasn't able to correctly read the patches. This comes up after the entire measuring process has gone to 100%.
I've never seen anything like this before. It's not an MK vs Pk issue because one of the papers in Mk and the fiber gloss is PK.
I have downloaded and installed the latest driver and utility and that didn't work.
Also tried deleting the paper presets and recreating them. That didn't work either.
I have looked and looked for for the latest Firmware to install but can't find it anywhere on the HP website. That website is poorly set up that their "portal" is more like a black hole than a decent support resource.
Can anyone suggest anything to try? I can make icc profiles with my X-Rite stuff but I still need to linearize them in the printer, which i can't do.
I'm using Windows 7 64 bit. I have tried to linearize from the printer menu and the software and both give the same error.
My test prints however look good and the Atkinson printer test chart looks good, as well as the HP printer evaluation target so all the colors and grays are printing normally.
This is the only "portal" on the HP website I can find -
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=3204971&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D4063%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetokenJohn