IPF5100 error code

[aslowdodge]

Hi
 I got an error code on my Canon ipf5100 printer E161-403F.
Any thoughts. The vendor said the print head is bad.
I can't get the printhead to move  into a replacement position even if I had a new printhead with me. All controls are locked except on and off.
Any suggestions on what is wrong or what I can check?

[Kanvas Keepsakes]

I know this is a real late response but this just happened to my ipf8300.  Left print head overheating was what the tech told me on the phone.  Nice guy sent me a replacement print head for free overnight.  +1 for Canon tech support!

[aslowdodge]

How did you reach a canon tech?

[Pete Berry]

I know this is a real late response but this just happened to my ipf8300.  Left print head overheating was what the tech told me on the phone.  Nice guy sent me a replacement print head for free overnight.  +1 for Canon tech support!

Glad to hear they are keeping it up. About six years ago I had an in-warranty head failure in my iPF 5000 - one call to tech support and new $600 head  (2nd gen PF-03) overnighted. Repeated stellar service with the other head a few weeks later. And the same a few years ago with a defective ink cart.

No need for service the past years with my 5100, and no idea what the current contact # is, but should be in their large format printer website section.

PB

[aslowdodge]

Just talked to a canon rep. My Printer was 3-4 years old and was on it's 2nd set of inks.
I get to buy a new printhead-no luck on a canon nice guy

[Pete Berry]

Just talked to a canon rep. My Printer was 3-4 years old and was on it's 2nd set of inks.
I get to buy a new printhead-no luck on a canon nice guy

That's very little usage, which seems to be a common thread in premature head failures.

My head replacements were within the warrantied first year with the 5000, lasting five more years and many dozens of carts when I replaced it with the 5100, going strong with a total of 44 carts replaced so far.

[Kanvas Keepsakes]

Canon Customer Support Center
Hours:   Monday-Friday 8:00 a.m. - 8:00 p.m. ET, excluding holidays
Phone:   1-800-423-2366 (toll free)

As far as not reaching a nice tech I know what you mean.  I called 4 months ago with a right print head issue and sure enough they told me it was out of warranty and needed to purchase one (which I did).  I just happened to get a nice one.  As far as little use causing print head issues, I had know idea until couple months back that this would cause this problem.  So I guess I'll order photo paper and at least once a week print out a photo if I print nothing on canvas. 

[aslowdodge]

So my printer is back to running

 The left print head had to be replaced but the printer wouldn't allow me to change the head. I wound up starting up the printer in the service mode and when I saw the head move to where I could reach simply pulled the plug out of the wall. I pulled the bad head out and then restarted normally. It then told me to replace the head and I was able to replace it the normal way.

I just hope the other print head doesn't die soon.

[John Henry]

 I have two non-working Canon iPF5100 printers. Both have error
> message E161-403F. When I researched it\'s meaning. It came up, Replace Left
> Print-Head. Here is one of the odd things. I was given a Canon iPF5000
> printer, because both of it\'s print heads failed. The left one failed within
> it\'s warranty period, and Canon replaced it free of charge. The right one
> failed at 18 months, and Canon told owner he would have to pay for it\'s
> replacement. Which is why he gave it to me. Took me three months, but I found
> someone parting out an iPF5000, and I acquired  the correct print-head for
> less than $100.00 My point being that all three printers, left print-head
> failed first. Then and within six months. the right print-head failed, on all
> three printers.
>  When one of the iPF5100 printers failed, I was away for less than two weeks.
> It was working when I left. Failed on my return, also the ink lines no longer
> seem to have ink in them, or there are a lot of air bubbles.
>  My questions are. Is there a way to do an Initial Fill, in service mode?
> After I install either a new or used replacement  print-head. Is failed right
> side print head a foregone conclusion. Once printer is up and running. If so,
> and I buy a new or right side print head. How long can it be stored. Or if I
> buy a used right side print-head, and am able to replace ink inside the
> print-head with the product used to dissolve harden ink. Can that print-head
> be stored for six or more months?

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