Customer Service

[na goodman]

I just had to post this one. I ordered ink on line from Lexjet at 4:53PM central standard time yesterday. I never received a confirmation so I called my sales rep and asked her to check on the order. She said it looked fine and then said it said it says it has been delivered to the front door. So, I check while she is on the phone and there is my order. I couldn't believe it. And they have a flat rate ship of $9.99. Really, that is the best customer service I have had in a long time. On another note - I've missed participating on the forum as of late but, I have a new puppy. Need I say more.

[dgberg]

Puppy pictures?

[na goodman]

I have to go on a call, I'll try to figure out how to upload a few pics when I get back. She's a keeper.

[bill t.]

OK, you can save this for when the pictures are posted..."OH SOOOO CUTE!"   There is nothing like a waggy-tailed warm puppy.  

Yes LexJet is at the top of my good guy list.  Incredible customer service all the time, not just isolated incidents.  And they take responsibility for their products.

[na goodman]

Here she is. She loves her yard.

[wolfnowl]

Stories like that are worth sharing.  Had a similar situation with 'Infinite Cables' out of Markham, ON.  The price for what I needed with shipping was less than the local box stores, and while I paid for 4-5 day ground shipping it was here in less than 48 hours.

And Sophie is very cute...    (Just remember Michael's no cat pictures rule!)

Mike.

[Rob Reiter]

My experience with Lexjet has been the same. Good service, friendly people who go the extra step. Along with Shades of Paper, my favorite suppliers!

[neile]

Well, I have a slightly different LexJet story to tell. Be careful when using the coupons that arrived in the catalog mailer a few weeks ago. In order to use the coupon you have to call in to place the order, and doing so negates their $9.99 flat rate shipping. Apparently the shipping is only valid for web orders, and the coupons don't warn you of this fact.

So instead of saving a lovely 20% off my order, it was really more like 10% due to the increased shipping cost.

I called to complain and basically they said that's the way it works, so... tough

Neil