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Author Topic: Where to send Sinar CaptureShop crash reports?  (Read 1293 times)

museumbrich4d

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Where to send Sinar CaptureShop crash reports?
« on: October 15, 2010, 11:39:21 am »
Where do I find the crash logs and crashreporter info to send to Sinar? Does anyone know where to send the logs to? Thanks,

Sinar 5.6.6
Sinar eVolution 75H
Firmware 2.3
Sinar P3

Mac OS X 10.5.8
2x3GHz Quad-Core Intel Xeon
9GB 667MHz DDR2 FB-DIMM
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MartinWidmann

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Re: Where to send Sinar CaptureShop crash reports?
« Reply #1 on: October 15, 2010, 03:39:19 pm »
Please send them to [email protected]. They will help you instantly and/or involve other specialists, if needed.

Martin
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Martin Widmann
Employed by Sinar Photography AG / Switzerland, however the opinions I express are my own.

museumbrich4d

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Re: Where to send Sinar CaptureShop crash reports?
« Reply #2 on: November 12, 2010, 10:07:25 am »
Thanks!
Do you know what files they would want? Any heads up of what they might need?


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MartinWidmann

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Re: Where to send Sinar CaptureShop crash reports?
« Reply #3 on: November 12, 2010, 10:31:21 am »
Quote from: museumbrich4d on November 12, 2010, 10:07:25 am
Thanks!
Do you know what files they would want? Any heads up of what they might need?

They need files like crash logs, console.log, system profile. But just write them. They tell you, what they exactly need. I am not involved in daily support.

Martin
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Martin Widmann
Employed by Sinar Photography AG / Switzerland, however the opinions I express are my own.
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Luminous Landscape Forum > Equipment & Techniques > Medium Format / Film / Digital Backs – and Large Sensor Photography > Where to send Sinar CaptureShop crash reports?