G11 internal battery issue

[DaveL]

Henry's in Mississauga has resolved this problem, and I'm a very happy customer!




My G11 has an annoying problem.

Symptom:
* turn camera on
* camera asks for date/time to be set (like initial setup)--this happens every time I turn the camera on

Manual says:
* fully charge removable battery (I've done so)
* leave the camera; it takes 4 hours for the internal battery to recharge.

although I've done this, and reset the time/date, the problem has come back several days later.

By the way, I traded in a perfectly good G9 and grip, which I had a second battery for, to get the wonderfull screen on the G11. I refused to buy the overpriced accessory battery from Henry's when I did that. I still haven't bought one.

Question--what do you think? Return the camera? Buy a (too expensive) Canon spare battery?

DaveL
ps Weather was cold; camera was protected in an insulated pocket.

[PeterAit]

My G11 has an annoying problem.

Symptom:
* turn camera on
* camera asks for date/time to be set (like initial setup)--this happens every time I turn the camera on

Manual says:
* fully charge removable battery (I've done so)
* leave the camera; it takes 4 hours for the internal battery to recharge.

although I've done this, and reset the time/date, the problem has come back several days later.

By the way, I traded in a perfectly good G9 and grip, which I had a second battery for, to get the wonderfull screen on the G11. I refused to buy the overpriced accessory battery from Henry's when I did that. I still haven't bought one.

Question--what do you think? Return the camera? Buy a (too expensive) Canon spare battery?

DaveL
ps Weather was cold; camera was protected in an insulated pocket.

Sounds like you have a faulty G11. Mine never does what you describe.

[byarvin]

Dave:

It sounds like you should send in the camera for servicing. Don't suffer with it or give up on it.

[DaveL]

Thanks!

I didn't know the internal battery recharge method.

I'll take it back and see what happens.

DaveL
Mississauga

[DaveL]

Latest....

I guess everyone's entitled to a bad day.


Took it back to the store I bought it from (won't mention names; but I'm disturbed).

Talked to a salesman who couldn't care less; stated they had no obligation to help but would send the camera back. Tried to discuss what might be the cause. No interest, and I left getting Canon's number. They're used to that because they had tear sheets to hand out! I was prepared to buy a $94 battery, and tax and see if that would help. Not now!

Perhaps the store had more important things to do.

Time to take out a twitter account!

DaveL

[DaveL]

Well I need a backup battery anyway. Found a new one and bought it for $22.45 US and shipping ($6.00 USPS). Far cry from $94 here in Mississauga!
I'll see whether this solves my problem

Canon's P&S office is Whitby; if I need to I'll get the camera to Whitby and have it checked out.

Everyone is entitled to a bad day sometimes.

I believe that photo retail sales is a tough business. Some of the stores that have provided exemplary service aren't around anymore.

Rant is off

Regards,
DaveL

[DaveL]

Henry's Mississauga has solved my problem.  Damon listened and has exchanged the camera for a new one. Very fair. Win-win. He asked me to purchase an extended warranty. Well worth it.
G11 suits me well.

Truly appreciate the action taken by Henry's Mississauga.

DaveL

[schrodingerscat]

My G11 has an annoying problem.

Symptom:
* turn camera on
* camera asks for date/time to be set (like initial setup)--this happens every time I turn the camera on

Manual says:
* fully charge removable battery (I've done so)
* leave the camera; it takes 4 hours for the internal battery to recharge.

although I've done this, and reset the time/date, the problem has come back several days later.

By the way, I traded in a perfectly good G9 and grip, which I had a second battery for, to get the wonderfull screen on the G11. I refused to buy the overpriced accessory battery from Henry's when I did that. I still haven't bought one.

Question--what do you think? Return the camera? Buy a (too expensive) Canon spare battery?

DaveL
ps Weather was cold; camera was protected in an insulated pocket.

The G11, and most other cameras, has an internal backup battery that helps retain the settings while changing batteries. Losing time/date, etc., while changing the battery indicates the memory battery is dead. Sometimes these are user replaceable and sometimes it requires disassembly. I think the G11 is the latter, so it should be sent in for service and would be covered by the warranty.

[DaveL]

Thanks for taking time to respond.

Henry's in Mississauga were extemely helpful. I have a new G11 and I'm a very happy customer.