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Author Topic: Canon g10 issue  (Read 984 times)

DaveL

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Canon g10 issue
« on: April 28, 2009, 01:41:30 pm »

Consumer Products Home :: Support :: PowerShot G10 :: Service Notices  

Service Notice: PowerShot G10: Lines Appear in Captured Images
 

 
To Owners of the PowerShot G10 digital camera
Thank you for using Canon products.

We have discovered that in rare instances, lines may appear in images captured by some units of the PowerShot G10 digital camera. Accordingly, we would like to convey the details and our service policy concerning this phenomenon.

We regret that some of our customers may have been inconvenienced by this issue and would like to offer our apologies to them. Canon will continue to strive to provide our customers with high quality products that they can use with confidence. Thank you for your kind understanding.

Affected Models
PowerShot G10

Products with the following serial numbers are affected. Please check the serial number on the bottom of the camera to see if your camera is affected.

Serial Numbers
Products whose fourth and fifth digits from the left indicate the following numbers may be affected.

Example:
***50*****, ***51*****, ***52*****,
***53*****, ***80*****, ***81*****,
***82*****, ***83*****
Among products with the serial numbers described above, if there is a marking on the lens side inside the battery cover like the one in the image below, the issue has already been corrected, and you may continue to use your camera as is with no further action required.

Hope this helps you if you have this problem.

DaveL
 
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