Amen to that, brother, amen.
I dig it, but deep down feel for the dealers. The makers . . . ummm not so much, but the dealers and especially the Phase dealers cause they carry the burden of sales, service, training and even minor repairs.
Medium format digital has dug their own hole and it's not like they didn't know there were other cameras out there. The day the first 1ds appeared one of the 4 makers should have bought one, dropped it on their engineers table and said, double everything. double the file quality, the lcd view, tethering speed, wi-fi, reliability, focusing, lenses and software, because back then they were charging four and a half times as much as a 1ds, so at least they could offer twice what those cameras did, though they just chose to offer twice the file size. Kind of funny that they have the same business model.
As far as dealer help that's a double edged sword. On one hand it's nice to have, but on the other, why is the software and use of these cameras so complicated that you have to call someone to understand how to put the files into the software, or connect the camera to the computer?
I've owned every professional canon digital camera and never once called anyone for "tech" support. I've had them fixed, I've had them break, but I've never had to call Canon and have them run me through EOS utility or DPP. I've never had to ask them how to download a card from the camera or backup the files, or what file format the camera shoots.
I'll admit medium format software has become a little easier, compared to those early versions, but still going from C-1 to phocus to lc11 takes a while to find all the buttons and figure out the workflow.
I also know that the world has changed, at least my world. Nobody asks about file size anymore, they just want the look and the result and if you push the button that uprezzes the files from the convertor then fine, you now have a 120mb 8 bit tiff and that's all they're asking for with no complaints.
Yes I feel for the dealers like CI who are good, invest in their business and bust ass to find solutions, but if I was them I would be writing some damn tough letters to Phase asking about price, dealer margins, promised lenses, bodies, accessories and software updates. Many, many software updates.
B