Thanks for the reply's but I think I have mis-informed all when I mentioned getting a new part, it had nothing to do with the star wheels or rollers it was a small broken piece on the catch bin, HP has replaced nothing with the wheels or rollers and cannot tell me if mine has the old version?
From reading more on it from the Z3100 Wiki site (never knew what a "wiki" was until now) I guess this is something I'm not going to just check or look at on my printer to see if I have the revised parts...
I seem to spend more time "geeking" with this equipment/software and less time painting and designing...not really what I had in mind. I should have paid closer attention to the fact that the Fine Art printing video here (it's been helpful) is over 6 hours!....6 hours to make a print! and that's when you know everything like they do so add a few days for me.
I know, I'm exaggerating, 5.5 hours without the talking:) but it's been over three weeks of trying to figure this printer out...