Z3100 Startup problem

[tonyspics]

Hi All,

Great excitement unpacking and fixing up new Z3100 this evening.

Build, etc good, startup progressing pretty fine, inks installed, printheads installed, initial fill seemed to go ok.  Installed software while waiting for calibration to finish. Message on main panel restart required to complete.  (hadn't yet loaded paper)

On restart. 0% progress on screen for about 1 min then  
" 08.11  Restart the Printer. If the problem persists, call support"


No sign of this error code on boards or HP documentation.
any ideas??
appreciate
tony

[Mark Lindquist]

Hi All,

Great excitement unpacking and fixing up new Z3100 this evening.

Build, etc good, startup progressing pretty fine, inks installed, printheads installed, initial fill seemed to go ok.  Installed software while waiting for calibration to finish. Message on main panel restart required to complete.  (hadn't yet loaded paper)

On restart. 0% progress on screen for about 1 min then 
" 08.11  Restart the Printer. If the problem persists, call support"
No sign of this error code on boards or HP documentation.
any ideas??
appreciate
tony
[a href=\"index.php?act=findpost&pid=147044\"][{POST_SNAPBACK}][/a]

Before you do anything, I'd power off, turn the on/off switch to off, unplug, wait a minute then replug.  Then power switch on.  See what happens.

Try this and you may be lucky.  (It's what they will tell you to do).

If not - better make the call.

Mark

[tonyspics]

Thanks Mark

Cycled it a few times before posting here,  with and without USB connected.

Nada so far.

thanks Tony

[Mark Lindquist]

Thanks Mark

Cycled it a few times before posting here,  with and without USB connected.

Nada so far.

thanks Tony
[a href=\"index.php?act=findpost&pid=147049\"][{POST_SNAPBACK}][/a]

Can you upgrade the firmware?
That would be another thing they would ask...

There is a way to get into the diagnostics, - but I can't remember exactly - something like hold "on" Plus down arrow for a certain length of time...

If you can possibly upgrade the firmware it might help...

Mark

[casterle]

There is a way to get into the diagnostics, - but I can't remember exactly - something like hold "on" Plus down arrow for a certain length of time...
[a href=\"index.php?act=findpost&pid=147062\"][{POST_SNAPBACK}][/a]

Power off printer via power button on front panel.

Press Up Arrow + OK Button + Power Button

Hold for 5 seconds

Release

[tonyspics]

On to tech support today.

Front panel buttons were all unresponsive
Error 08.10 is a h/w failure to the front panel methinks. Had alittle poke in case of a loose connector to panel but no joy
Eng visit scheduled monday.
Thanks.... will update with outcome
Tony

[Mark Lindquist]

If there is something major wrong (such as the carriage is off the linear rail, etc.) be sure to be in touch with the seller.  HP doesn't do anything within the first 30 days.  If it's a big part or something major wrong, better to refuse it and have them designate it DOA.  Then you can get the printer replaced with a new one.  PITA but the best solution.

When I got mine, the head carriage was indeed off the rail.  The tech had pulled the carcase off and it was all over the studio floor.  When he said "uh-oh" and pointed a flashlight at the rail I pitched a hissy.  They buttoned it up and I had to wait almost 2 weeks until a new one arrived.  All's well that ends well, however.  Great working - no problems since.  Like it should have been to begin with...


M

[Roscolo]

Tony, was your problem resolved? What did HP recommend / do? My z3100 has this exact same problem, albeit intermittently.

[Colorwave]

Tony, was your problem resolved? What did HP recommend / do? My z3100 has this exact same problem, albeit intermittently.
[a href=\"index.php?act=findpost&pid=152314\"][{POST_SNAPBACK}][/a]

The 08.10 code breaks down as "front panel" for the 08 and "replace by HP Qualified Technician" for the 10.   If the second number starts with a 0 it means it is user serviceable.  If it requires a technician, the second number begins with a 1.   I'd act quickly while it is still only an intermittent  problem and get it replaced.
-Ron H.